Panera Bread

3046 Columbia Ave #120, Franklin
(615) 599-1974

Recent Reviews

Alex Haselden

This location is problematic, generally panera is good, but not at this location. They don't know what toasted means when you order bagels, their sandwiches often have brown soggy lettice in them and they leave out ingredients all the time. This is my sandwich from today: a bacon melt with avocado, the only avocado on it is a tiny chunk and there isn't any cheese on it at all. How is that a melt?

Jennifer Taylor

I use this location often and the service is always outstanding. The food was great and packaging for a large group order was great.

Atmosphere: 5

Food: 5

Service: 5

Jim Lahue

The Greek salad was fantastic!

Atmosphere: 5

Food: 5

Service: 5

Garrett McNeill

This is great except one problem, my dear friend Mrs. Sue was just a little too nice it was almost just overwhelming how nice. We love her so dearly though and can’t wait to see her again. Love you, Mrs.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: French Baguette

Elizabeth Cole

Excellent Food. Excellent Service. Will was amazing!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tuna Salad Sandwich

Dee R.

Always good, always fresh, always polite employees! I'm addicted to the creamy tomato soup, and the duet meals are very reasonable. Bowls and salads excellent too.

Laura B.

Food is amazing service was great and the ambiance was good also I had my favorite pizza and lemonade and my friend had her usual, she had her tomato soup, and salad. Loved everything about it. The customer service was amazing and the service was fantastic....

Falin G.

This location always appears clean and has a decent amount of items in stock. That isn't always the case, as some run out of pastries quite early in the day. The Asiago bagel is always my favorite, when in stock. Who needs sour cream, it is good solo!

Ana Lewis

Employees are very friendly and fast. My order was correct. The place is clean. Definitely will go back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Greek Salad

Alan Watt

I like the food, but they can't seem to keep ingredients in stock. Everytime I am there I have to go to my second or third choice. Usually they are out of avocados. I have pointed out to them there is a Kroger accross the parking lot and someone should make a run when they are getting low. I would eat here more often, but tired of being dissapointed in not being able to order what I want.

Atmosphere: 3

Food: 3

Service: 3

Marlena Jenkins

MOST of all I must absolutely brag on a specific employee—Sue! She is so kind & ALWAYS brings a smile, & goes above & beyond to ensure orders are correct & thorough, & even lets me know about price changes. She is an absolute gem & I hope she knows how appreciated she is! Such refreshing customer-service interactions. Plus, this location is so clean & food is always fresh.

Atmosphere: 5

Food: 5

Service: 5

Mary G.

I LOVE Panera but had such a negative experience last night. We ordered. The clerk seemed as if she were struggling with taking our order. I'm not sure if she was new or if it was the fact that most things we wanted, they were out of. I wanted the baguette with my salad; no, they were out of baguettes. (HUGE disappointment for me.) My son wanted a bread bowl; no, they were out of bread bowls. What!? So disappointing. We ordered waters. They charged us for drinks. I ordered a 1/2 salad; they charged me and gave me a whole salad. I asked if I could have 1/2 a bagel with my salad since they were out of baguettes. No, I could only have an apple or chips. I understand someone may have come to buy all the bread they had, but save some for the meals being ordered.

S7V7NFîV5

Great food good service, skip the pastries though they are always 2-3 days old stale and hard.

Tess A.

Friendly staff and this location is so clean! I'm surprised by the negative reviews. I'm a big fan of Panera and this location is the best by far.

Gale Bethanis

Panera Bread food lacks consistency. I have ordered the same soup several times and each time its different. I have ordered salads and there is'nt any dressing. This is simple stuff and the employees don't care.. You have lost me as a customer!

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