Subway

Next To Pony Mailbox, 542 W Main St, Gallatin
(615) 451-1214

Recent Reviews

Gale

Service was cool. It was too younger dudes that had good customer service but the sandwiches were awful. I paid for extra toppings and still got skimped. Glad I asked for extra ranch because NONE was on there. They also didn't put cheese on my sub ??‍♂️ cmon now man. I spent 30$

Atmosphere: 5

Food: 1

Service: 5

John Lee

I ordered a foot long BLT and I didn’t want the buns toasted but my bun is toasted and the tell me it wasn’t toasted but when the top of the bun flakes off and is hard then it appears to be toasted I called and asked to speak with a manager and the person on the phone tells me the manager is not available she then put me on hold then come back to the phone and tells me she can’t give me the manager information out and I told them I need to speak to a manager I asked when the store manager was going to be in and she told me she can’t tell me that

Food: 1

Service: 1

Strength

12/20/2023 Ordered 4 Sub Sandwiches online and 2 cookies! First of all the sandwiches were sloppy! The bacon was burnt and all the sandwiches were made on the wrong bread. It was a big mixed up mess! After getting back to the workplace&family we realized it. Called and spoke with a Mgr. Name Hailey and she told me to bring them all back untouched. We did just that and when we got back to Subway around 2:15p.m. The Door was locked. Another customer walked up trying to get in and she said herself that she’s never been and the door was locked! Another customer stated that they’re probably all in there getting high! Which is a concern! I drove all the way to another subway trying to get info. This young lady called for me and then they answered the phone for her. Went all the way back and now the door is open. Had to deal with a young man about my refund. Hailey never came out to apologize or handle the situation. It was so inconvenient and time&money wasted! So hard to get good customer service anymore because ppl Do Not Care! Whoever owns this business need to look into all there employees Seriously! This Was Awful!! I also have a video showing proof that the doors were locked!

Atmosphere: 1

Food: 1

Service: 1

Annie Darby

They guys there are very

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Grilled Chicken

Edwin Gonzalez

The restaurant is so dirty, and they need to take care. Restrooms ugly, there was a ladie underwear at the trash can.

Atmosphere: 1

Food: 4

Service: 2

Brooke H

Ordered from this location on two separate occasions and my order was cancelled an hour later both times for “not having the ingredients”.

Service: 1

Collin P.

The food was soooooo fresh and delicious. The workers were very nice and quick in what they did. It's always so nice in the restaurant.

Mark Rodriguez

They really upgraded their menu. I give them props for what they've done.

Atmosphere: 5

Food: 5

Service: 5

Monica Wilson

It’s 9:30. Google says they close at 10, the ‘open’ sign is on and there’s a sign on the door saying they close at 9.

Lorena Soto Silva

Place needs a clean. No tables weren't clean. Floors were messy. Food prep area needs to be clean for every order.

Atmosphere: 1

Food: 2

Service: 1

NonBinaryA

Heard no knock on the door so the sandwich bags were just set on the ground where insects could get in I ordered it late 8 o clock so it got here 9 something my sandwich was overloaded with pepper the sandwich was black There was little to no oil on my sandwich and the flavor was too overwhelming for me had the scrape the pepper off with a wet spoon,my sister's sandwich had barely any meat on it and my mom's sandwich was so dry and had little condiments on it none of the foot long sandwiches were cut we tried to call the store number multiple times for days they didn't answer I spent my birthday money on it I had a free cookie I got oatmeal raisin it was hard even the baby didn't want it.

Food: 1

Service: 1

Markanthony A.

Let's start with whoever bakes the bread leaves there hair all over it. This place just doesn't care disgusting. NOT WORTH IT

Anna M.

It's a good subway. Fast service and friendly employees. They were well stocked with items when I went on a busy day.

Heather Hewlett

I ordered here a few days ago my order was cold and soggy when I spoke with the manager of the store they acknowledged my food was messed up and blamed it on the new staff and while I understand they were new and made a mistake I still believe I should be able to get my food remade but the manager

Atmosphere: 1

Food: 1

Service: 3

Deborah Shoemake

Our sub sandwiches were delicious on a day when it was too hot to cook.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oven Roasted Turkey

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