Papa Johns Pizza

466 Brookside Village Way Ste 1, Gatlinburg
(865) 430-7777

Recent Reviews

Kenisha Evans

Don’t order online here you will never get your food. Me and my friends were out of town and decided to order over $100 worth of food from Papa John’s. We had it set to be delivered to us but once we weren’t getting an update in regards to the delivery we called them and they claimed that they never got our order. We went up to the store showed them where the money had been taken from our account as well as the email that confirmed our order and they still refuse to give us any food. Imagine being out of town ordering Papa John’s, which is something that you can do in your own town, spending over $100 just to not get your food and have to spend additional money at another restaurant. Customer Service was terrible. I worked at a pizza franchise and if this would have happened to one of our customers once we confirm that the email was legit, and that the money was paid, We would have made the order and took up the issue on our end instead of making the customers pay for a system issue.

Atmosphere: 1

Food: 1

Service: 1

Joe North

Great food and great staff!

Atmosphere: 5

Food: 5

Service: 5

Lawrence Baraiac

i paid $60 for 2 large pizzas , not even the bad part… both pizzas were not cooked all the way and i couldn’t even eat it . terrible just terrible!

Atmosphere: 2

Food: 1

Service: 2

Pablo Ponassi

Excellent atention

Troy Guman

The toppings were scarce on my pizza, I had to wait awhile, and the store is gross. Not to mention the workers and manager in this store spend more time goofing off and talking than working. I even overheard them saying racists slurs in the back while I was waiting. Very unimpressed and disgusted with this store, I'd recommend the Dominos down the road.

Atmosphere: 1

Food: 1

Service: 1

Teresa Lara

They charged for crushed pepper and parmesan cheese? Really?

Atmosphere: 2

Food: 2

Service: 2

Anne T

Jalapeno Poppers delish!Very nice staff at counter.They take time to chat w customers.?

Atmosphere: 4

Food: 5

Service: 5

Roberto B.

This location usually serves good and on time, but lately the wings are an embarrassment, so small and decrepit, broken bones braced meat on the wings, I am definitely staying away from wings, I am sure - I am not the only one complaining, I am a local and order frequently, however lately we really have to think about it twice... delivery Gus are usually nice and courteous. Other then the wings - nice ...

Morgan Hart

We are on vacation and our delivery was quick and very hot right to our hotel suite, We didn't want to have to venture out again for a meal and it was so good, better, hotter and quicker than our hometown, Thank you papa johns ?

Atmosphere: 5

Food: 5

Service: 5

Mark

They said it would take 30 minutes. I go in after 30 and they say it would take another 15 to 20 minutes. I know it's the 4th of July but that's ridiculous. I work at Anakeesta and my friends and I get food all the time. Someone who is sitting here waiting gets first priority.

Atmosphere: 1

Food: 3

Service: 1

Tammie T

I always order from here when I'm in town and have never had an issue until this time. Pizza was ordered online and I requested light sauce. When my pizza was delivered to my motel and I bit into it not only was it over cooked it had ABSOLUTELY NO SAUCE. I wasn't pleased

Rhodes Wallcovering

I live locally. We order here fairly often. Only order on payday, it's papa John but it's priced like a Ferrari. Much cheaper to do carry out. Also as for a local discount.

Food: 4

Service: 4

Recommended dishes: Create Your Own

Kira Siri

Why you want disappoint customers, is it they are tourists, and you don't need or get repeat customers but we can leave online review.Ordered for delivery, 45mins I was told foe delivery but got it after close to 90 mins, wow, do you have 1 delivery person for entire city, great cost savings, sure as no more customers who like cold pizza for delivery.Well done pizza doesn't mean burnt pizza. Ordered for hungry kids, well, after 90 mins they are not hungry anymore.Ps: I should have walked to nearest restaurant and spent the money atleast I would have enjoyed the atmosphere.

Kiran & Siri

Why you want disappoint customers, is it they are tourists, and you don't need or get repeat customers but we can leave online review.Ordered for delivery, 45mins I was told foe delivery but got it after close to 90 mins, wow, do you have 1 delivery person for entire city, great cost savings, sure as no more customers who like cold pizza for delivery.Well done pizza doesn't mean burnt pizza. Ordered for hungry kids, well, after 90 mins they are not hungry anymore.Ps: I should have walked to nearest restaurant and spent the money atleast I would have enjoyed the atmosphere.

Food: 2

Service: 1

Amy Johansen

We got one pizza and a pop and it was $40.00. No prices on any menu items in the store. They can charge what they want. DO NOT GO!

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