Had a new server Lexi at this location and she did an amazing job. Great personality and great interaction. There was a minor issue with salad and she went above and beyond as an I'm sorry recovery by presenting an extra on the dessert. The restaurant seated us almost immediately and the food was good too. This was an anniversary dinner with my family and it was great. Thank you to Gatlinburg Melting Pot
Daria Hibbler
Loveedddd coming here for our anniversary dinner! The food was delicious and very filling. You cook your own entrees! The cheese was good although if I came again I would not get the fiesta. Get a different cheese. Dessert was my favorite part! We got the caramel and chocolate mix. The service was 10/10 and we loved how they have private , intimate booths. It made it so romantic. Loved it!
Atmosphere: 5
Food: 4
Service: 5
Kris Byrd
The melting pot in Gatlinburg isn’t like others I have been too. They no longer make anything table side (which is the “experience” for me). Service is insanely slow. The place wasn’t even busy and it took an insanely long time. We were actually getting ready to get up from our table and leave cause we waited 20+ minutes for someone to come to our table. We were there over 2.5 hours. Not sure what took so long since everything is “premade” and brought to the table ready to eat. We saw our server very little. Basically to bring food and that was it. The person walking around bussing the table was new experience at a melting pot as well. Not very up scale but she was so very sweet and kept our tables nice and clean. We saw her more than our server. The guys at the hostess stand - fantastic! It was my daughters birthday and they made her feel special walking in. We spoke to the manager, Victoria, she was fantastic as well! She made my daughter feel like a million bucks and took her birthday over the top. However, For the price, this isn’t a melting pot experience. Save your money and go somewhere else in the area if you’re wanting to do the whole dinner experience.Kid-friendliness: They do have a kids menu for 35 dollars they get their own 3 meats to cook, a portion of cheese and chocolate.
Atmosphere: 3
Food: 2
Service: 1
The kitchen staff wasn't as on top of it as they usually are. They put the wrong item on plates and sent out the wrong cooking style. Most definitely wasn't as good as they usually are.
Lucas
We love fondue! We came for our anniversary, and have enjoyed celebrating with fondue several times before. This was our first time at this location. The view is nice, but the service was slow. The staff was nice, though.
Stephanie Jones
Food was great however the waitress made the whole experience awful.
Atmosphere: 2
Food: 4
Service: 2
Amanda Evans
First time in here. It was wonderful! Girls trip this place is great! Expensive but worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Melting Pot, Coq Au Vin Broth, California Salad, Pot, The Melting Pot, Cheese Fondue
RenaeM
Decor was dusty and dirty. We had one person in our party with shell fish allergy and the waitress was not accommodating. In the past we had a totally different experience at this same Melting Pot in the way they handled the food allergy. Our waitress was not nice- worst melting pot experience to date. They were out of filet in the ala crate menu but not in the big night out. No pasta at all. Not good Gatlinbug melting pot!
Nathan L
The service and atmosphere were excellent both times my wife and I have eaten here. Servers were very attentive and prompt in bringing out courses.The cheese and chocolate courses are by far the best, I highly recommend skipping the entrée and salad courses which aren't worth the money. If you want some meat with your dinner, get the charcuterie board with the cheese course. Dipping the meats from the charcuterie board in the cheese is quicker, cheaper, and much more flavorful than than boiling the meats in the entrée course.I strongly recommend getting the dark chocolate and asking for extra fruit as well (strawberries + dark chocolate is the ultimate combo).Overall, I would definitely recommend this place for a date night or just a fun, unique, and tasty experience.
Atmosphere: 5
Food: 5
Service: 5
Sammantha P
We came in celebration of Valentines day. We made reservations 3 weeks in advance & showed up 10 minutes early. My only complaint is that we had to wait to be seated on a Reservation & we didn't get a server without having to ask for one after waiting 10 minutes to be noticed.Food was good, if you have never dined here before you will be cooking your own food. My husband was surprised. I knew already lol, it's the "experience" it's a simple and fool proof process.We chose the Guinness cook pot flavor for main entree pictured, our cheese was the bacon option, charcuterie was not impressive compared to other dining charcuterie experiences but it wasn't bad. They decorated for the occasion with a lot of balloons and decor, I missed taking a photo of that. Apologies. Dessert was nice, we chose the Turtle Fambe'ed option.
Had a private booth for the wife's birthday and it was
Atmosphere: 5
Food: 5
Service: 5
Big Tony
Been here multiple times, and even during the “off season” ….. literally 2 tables in the whole building and I am left with empty glasses. they now send a bus boy mid dinner to clear your table instead of prebussing. Server brought me an empty pepper shaker. Waited 15 min before the dessert course was brought to the table after we sat at our empty table with empty glasses patiently awaiting our server. Since when do they not make the fondue in front of you, everything came out of the back “ready”Might try again as this was our anniversary stop.
Joseph Gray
If you like boiled tasteless food this is for you. Save your money it’s a joke.
Allyssa
Food took a long time and that was ok because we were warned they were busy but we weren't checked on. We felt a little ignored. Very expensive for the experience feeling lackluster. We will still be back to melting pot but not that location.
Meg Agee
Exquisite!!! We got the exclusive Valentines Day private dining experience and all the food was great. Great options for vegetarians.
Had a new server Lexi at this location and she did an amazing job. Great personality and great interaction. There was a minor issue with salad and she went above and beyond as an I'm sorry recovery by presenting an extra on the dessert. The restaurant seated us almost immediately and the food was good too. This was an anniversary dinner with my family and it was great. Thank you to Gatlinburg Melting Pot
Loveedddd coming here for our anniversary dinner! The food was delicious and very filling. You cook your own entrees! The cheese was good although if I came again I would not get the fiesta. Get a different cheese. Dessert was my favorite part! We got the caramel and chocolate mix. The service was 10/10 and we loved how they have private , intimate booths. It made it so romantic. Loved it!
Atmosphere: 5
Food: 4
Service: 5
The melting pot in Gatlinburg isn’t like others I have been too. They no longer make anything table side (which is the “experience” for me). Service is insanely slow. The place wasn’t even busy and it took an insanely long time. We were actually getting ready to get up from our table and leave cause we waited 20+ minutes for someone to come to our table. We were there over 2.5 hours. Not sure what took so long since everything is “premade” and brought to the table ready to eat. We saw our server very little. Basically to bring food and that was it. The person walking around bussing the table was new experience at a melting pot as well. Not very up scale but she was so very sweet and kept our tables nice and clean. We saw her more than our server. The guys at the hostess stand - fantastic! It was my daughters birthday and they made her feel special walking in. We spoke to the manager, Victoria, she was fantastic as well! She made my daughter feel like a million bucks and took her birthday over the top. However, For the price, this isn’t a melting pot experience. Save your money and go somewhere else in the area if you’re wanting to do the whole dinner experience.Kid-friendliness: They do have a kids menu for 35 dollars they get their own 3 meats to cook, a portion of cheese and chocolate.
Atmosphere: 3
Food: 2
Service: 1
The kitchen staff wasn't as on top of it as they usually are. They put the wrong item on plates and sent out the wrong cooking style. Most definitely wasn't as good as they usually are.
We love fondue! We came for our anniversary, and have enjoyed celebrating with fondue several times before. This was our first time at this location. The view is nice, but the service was slow. The staff was nice, though.
Food was great however the waitress made the whole experience awful.
Atmosphere: 2
Food: 4
Service: 2
First time in here. It was wonderful! Girls trip this place is great! Expensive but worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Melting Pot, Coq Au Vin Broth, California Salad, Pot, The Melting Pot, Cheese Fondue
Decor was dusty and dirty. We had one person in our party with shell fish allergy and the waitress was not accommodating. In the past we had a totally different experience at this same Melting Pot in the way they handled the food allergy. Our waitress was not nice- worst melting pot experience to date. They were out of filet in the ala crate menu but not in the big night out. No pasta at all. Not good Gatlinbug melting pot!
The service and atmosphere were excellent both times my wife and I have eaten here. Servers were very attentive and prompt in bringing out courses.The cheese and chocolate courses are by far the best, I highly recommend skipping the entrée and salad courses which aren't worth the money. If you want some meat with your dinner, get the charcuterie board with the cheese course. Dipping the meats from the charcuterie board in the cheese is quicker, cheaper, and much more flavorful than than boiling the meats in the entrée course.I strongly recommend getting the dark chocolate and asking for extra fruit as well (strawberries + dark chocolate is the ultimate combo).Overall, I would definitely recommend this place for a date night or just a fun, unique, and tasty experience.
Atmosphere: 5
Food: 5
Service: 5
We came in celebration of Valentines day. We made reservations 3 weeks in advance & showed up 10 minutes early. My only complaint is that we had to wait to be seated on a Reservation & we didn't get a server without having to ask for one after waiting 10 minutes to be noticed.Food was good, if you have never dined here before you will be cooking your own food. My husband was surprised. I knew already lol, it's the "experience" it's a simple and fool proof process.We chose the Guinness cook pot flavor for main entree pictured, our cheese was the bacon option, charcuterie was not impressive compared to other dining charcuterie experiences but it wasn't bad. They decorated for the occasion with a lot of balloons and decor, I missed taking a photo of that. Apologies. Dessert was nice, we chose the Turtle Fambe'ed option.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Had a private booth for the wife's birthday and it was
Atmosphere: 5
Food: 5
Service: 5
Been here multiple times, and even during the “off season” ….. literally 2 tables in the whole building and I am left with empty glasses. they now send a bus boy mid dinner to clear your table instead of prebussing. Server brought me an empty pepper shaker. Waited 15 min before the dessert course was brought to the table after we sat at our empty table with empty glasses patiently awaiting our server. Since when do they not make the fondue in front of you, everything came out of the back “ready”Might try again as this was our anniversary stop.
If you like boiled tasteless food this is for you. Save your money it’s a joke.
Food took a long time and that was ok because we were warned they were busy but we weren't checked on. We felt a little ignored. Very expensive for the experience feeling lackluster. We will still be back to melting pot but not that location.
Exquisite!!! We got the exclusive Valentines Day private dining experience and all the food was great. Great options for vegetarians.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sparkling Chocolate Fondue, Ceaser Salad, Cheese Fondue