Subway

2500 W Stone Dr, Kingsport
(423) 246-7789

Recent Reviews

Joe Felix Rosenburg

Now I should mention before I get started I very rarely ever go to Subway for any reason whatsoever. I came here because I needed a quick snack to perk back up my energy levels. I was only here for one thing, a $2 footlong churro. This churro was $2.19 total. I take one bite of this thing and it says hard as a rock. Naturally I try to keep going because I paid money for this food and wasted food is not good. This churro was so hard that I couldn't even finish it or even get anywhere close to finishing it. Makes me wonder if the $2.19 I paid comes with new teeth because you're going to need it if you attempt to eat this. I don't even know how you managed to make this churro this hard. Needless to say I am not going to be getting that if I shop at this Subway ever again.

David Mckenzie

They only have one counter person most of the time and it took them 20 minutes to make one sandwich. I left before being served.

Service: 1

Kate williams

They made 1 out of 3 sandwiches wrong. I tried calling So many times everyday for three days - as well as called corporate in order to file a complaint and see if they could help... No. They are all online now "to better serve us". Yeah right, I put in all of the information on the receipt and wrote my complaint. No email back or response back days later still. Tonight I just sent my husband into the store with the full sandwich with the receipt (he is currently there - will update if they fix it) otherwise I have no other choice but to call my bank for a full refund. I do not want to have to do that. Sadly yesterday my company I work for wanted to do a huge catering order thru subway and let's just say they choose Panera bread instead once I told them about this stores service. They WILL not answer any phone calls, and if by any chance they do- it's an instant hangup. (to stop it from ringing). I even had a Walmart employee tell me they would tell them I was trying to call and to answer the phone. Good luck, or just stay away from this franchise. Worst experience ever. I am about to email some woman who's email is up for corporate to tell her about this franchise as well. (also I even called the subway up the street to see if they could help me, and it was the same thing!) It's like since corporate stopped caring about complaints, so did the stores. Also- I saw complaints on subways better business bbb site and the complaints all have "unanswered" on the dispute. Terrible.Let's just say that I do not see subway lasting the recession this next time if they keep things the same customer service wise. If they went to automated in order to save money, it will be there biggest budget cut regret ever... The one that doomed there franchises.

Alisha McEwen-Slyker

Great food great people! Especially around noon.Vegetarian options: There is a veggie delight sandwich you can customize.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Cut Combo, Sweet Onion Chicken Teriyaki, Oven

santababy1211

Horrible service they made our food last even though we ordered before others

Dan Lance

Fairly slow toppings look rather not fresh but still tasted like

Atmosphere: 2

Food: 3

Service: 2

Joy Paynter

This happened in the summer but I was reminded of the experience and decided to write a review. I would normally never eat at subway but I was really hungry and needed convenience. There were about 5 ppl in line already before I got in. I waited a good 20 mins to a half hour just to be told they didn't have any more bread. Now I saw the amount of bread decreasing in their box thing but I just assumed they had more in the back. It was incredibly rude of them to not communicate that to me when I got in line. You obviously know your inventory why not just communicate "hey we only have 4 rolls left after that we only have flat bread"? it would have taken less than 10 seconds to communicate that. Zero consideration for anyone. I'm so angry.

Lynn P.

Alisha is always so helpful and patient. I have seen her deal with some extra difficult customers and she always makes sure they have what they want and she does it with a smile. Hunter the manager is also very efficient. The food has always been good to me.

Kiki Nicole

Every time I have ordered food from here it either comes in made wrong or I don't receive over half of what I order. They never answer the phone so I can either get my food that didn't come or a refund. I hate this place and will never eat there again since all they do is steal people's money who have food delivered. Screw this place.

Hahaha Jajaja

I had he beat experience at Subway with Monica she was professional and attentive made sure I got my sandwich the way I want it

Jay Money

Nice people. Efficient and patient. Prices are now stupid high. The cold cut combo wasn't worth $5 now at 7.49 they won't be seeing me buy anymore.

Jessica DayDreamer

This location doesn't take coupons and the cashier didnt tell me until my order was done she was also rude the whole time

Chloe Clay

They have one claw machine and a lot of quarter machines

wildbill93

I managed here for awhile and while i was there the food was kept fresh and even tho we were short staffed we managed to maintaine quality. I cant speak for the current status but it was a fun place to work and I enjoyed my time

Lauriana Lunsford

You can always be sure they're safe and clean and prepare your food the way you want it.

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