My husband and I stopped in to get a treat. I ordered the orange sherbet (my favorite from here) , him cherry ice cream. My orange sherbet is beautiful, two large scoops almost falling off the cone. I bite into it and immediately hand it back to him to take back to the window . It was NOT the orange sherbet I ordered. It tasted like vanilla. The flavor was completely missing. He takes it back and I see him digging for his wallet. I am unnerved . When I order something, I’ve ordered time and time again with consistency, that I can’t expect consistency. And when we say something, we have to pay to get it replaced when it wasn’t right? So , here I go, in the freezing weather to the window to make sure he doesn’t pay for anything to correct the wrong he didn’t make , I’m met with “I didn’t make the ice cream cone” and “we make our ice cream fresh so the guy that made it sometimes does get it wrong” and finally “let me check with my shift leader to see what I can do”. It’s not rocket science. It’s ice cream. It wasn’t right. It wasn’t what I ordered. There are several people within ear shot , so ask who made it ! Maybe it wasn’t orange sherbet and there was a mistake made? No problem. Make a new one. Better yet, believe your customer . I’m not going to lie that the flavor was off on my favorite Bruster’s treat. The one thing I order every time I go there because it’s usually that good. Color and consistency, great. Flavor, TOTALLY wrong. enable your employees, even the ones in training, to make a situation right without an argument and without conflict. Do the right thing immediately.
Atmosphere: 5
Food: 3
Service: 1
Steven Newcomb
Fast and convenient ice cream place. Staff is super friendly
Atmosphere: 5
Food: 5
Service: 5
Monica Schmidt
Bruster's has the best homemade ice cream in west Knoxville!
Always the best chain ice cream in town no matter what location you go to in any state.
Atmosphere: 5
Food: 5
Service: 5
Paul Layendecker
Delicious! Double chocolate, wow!
Atmosphere: 4
Food: 4
Service: 4
Annettee
Love this place. The BEST ice cream ever!! Love the snow cream, cake batter, and butter pecan. The waffle cones are so good.Dietary restrictions: They have sorbet and sherbet along with the ice cream.
It’s was a cold day but we wanted ice cream and Bruster’s didn’t disappoint. All of the ice cream was good and it’s was a smalll crowd but worth the wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
Christopher Casteel
It's the little ice cream spot you're hoping for! Excellent assortment of non-dairy items (sorbet, Italian Ice, etc).
Atmosphere: 5
Food: 5
Service: 5
Dan Goedeke
The ice cream was not as good as it used to be, and the cone was STALE!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Ice Cream Cone, Mint Chocolate Chip
Price is a little bit higher than I expectedWheelchair accessibility: Roll right up to the window
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Raspberry, Ice Cream Cone, New York Cheesecake
Tim Lee
Excellent ice cream. Really fast courteous service.My only complaint on the standard Bruster's format is the walk-up format with extremely limited rain or blaring sun protection for waiting patrons. That is why their approach to "atmosphere" is only 2 out of 5.Dietary restrictions: I have tried their dairy free oat milk based "ice cream" and it is also very good. As is their sherbert.
He definitely gives great customer service and the quality is beyond wonderful.
Atmosphere: 5
Food: 5
Service: 5
Jackson H.
The overall area of the place is small with little booths. The service was slow for how many people were working there and I got my desserts very spread apart. Finally, I told the workers there that I had a dairy allergy. However, they still ended up serving me a dairy version of vanilla ice cream. For anyone who wants to be treated for ice cream, you are better off buying some from the stores.
Terry
Great place to take the kids, wide variety of desserts that everyone will enjoy.Kid-friendliness: Staff was friendly to my baby girl, and helped her pick something out.
My husband and I stopped in to get a treat. I ordered the orange sherbet (my favorite from here) , him cherry ice cream. My orange sherbet is beautiful, two large scoops almost falling off the cone. I bite into it and immediately hand it back to him to take back to the window . It was NOT the orange sherbet I ordered. It tasted like vanilla. The flavor was completely missing. He takes it back and I see him digging for his wallet. I am unnerved . When I order something, I’ve ordered time and time again with consistency, that I can’t expect consistency. And when we say something, we have to pay to get it replaced when it wasn’t right? So , here I go, in the freezing weather to the window to make sure he doesn’t pay for anything to correct the wrong he didn’t make , I’m met with “I didn’t make the ice cream cone” and “we make our ice cream fresh so the guy that made it sometimes does get it wrong” and finally “let me check with my shift leader to see what I can do”. It’s not rocket science. It’s ice cream. It wasn’t right. It wasn’t what I ordered. There are several people within ear shot , so ask who made it ! Maybe it wasn’t orange sherbet and there was a mistake made? No problem. Make a new one. Better yet, believe your customer . I’m not going to lie that the flavor was off on my favorite Bruster’s treat. The one thing I order every time I go there because it’s usually that good. Color and consistency, great. Flavor, TOTALLY wrong. enable your employees, even the ones in training, to make a situation right without an argument and without conflict. Do the right thing immediately.
Atmosphere: 5
Food: 3
Service: 1
Fast and convenient ice cream place. Staff is super friendly
Atmosphere: 5
Food: 5
Service: 5
Bruster's has the best homemade ice cream in west Knoxville!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Sundae, Chocolate Raspberry, Ice Cream Cone, Butter Pecan, Chocolate Chip, Strawberry
Great place for a sweet tooth and some fresh air!
Atmosphere: 5
Food: 5
Service: 5
Always the best chain ice cream in town no matter what location you go to in any state.
Atmosphere: 5
Food: 5
Service: 5
Delicious! Double chocolate, wow!
Atmosphere: 4
Food: 4
Service: 4
Love this place. The BEST ice cream ever!! Love the snow cream, cake batter, and butter pecan. The waffle cones are so good.Dietary restrictions: They have sorbet and sherbet along with the ice cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone, Butter Pecan, Cake Batter
It’s was a cold day but we wanted ice cream and Bruster’s didn’t disappoint. All of the ice cream was good and it’s was a smalll crowd but worth the wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
It's the little ice cream spot you're hoping for! Excellent assortment of non-dairy items (sorbet, Italian Ice, etc).
Atmosphere: 5
Food: 5
Service: 5
The ice cream was not as good as it used to be, and the cone was STALE!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Ice Cream Cone, Mint Chocolate Chip
Restaurantji Recommends
Price is a little bit higher than I expectedWheelchair accessibility: Roll right up to the window
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Raspberry, Ice Cream Cone, New York Cheesecake
Excellent ice cream. Really fast courteous service.My only complaint on the standard Bruster's format is the walk-up format with extremely limited rain or blaring sun protection for waiting patrons. That is why their approach to "atmosphere" is only 2 out of 5.Dietary restrictions: I have tried their dairy free oat milk based "ice cream" and it is also very good. As is their sherbert.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Chocolate Raspberry, Ice Cream Cone, Butter Pecan, Key Lime Pie, Strawberry
He definitely gives great customer service and the quality is beyond wonderful.
Atmosphere: 5
Food: 5
Service: 5
The overall area of the place is small with little booths. The service was slow for how many people were working there and I got my desserts very spread apart. Finally, I told the workers there that I had a dairy allergy. However, they still ended up serving me a dairy version of vanilla ice cream. For anyone who wants to be treated for ice cream, you are better off buying some from the stores.
Great place to take the kids, wide variety of desserts that everyone will enjoy.Kid-friendliness: Staff was friendly to my baby girl, and helped her pick something out.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Banana Split