Chick-fil-A West Hills

7520 Kingston Pike, Knoxville
(865) 588-0100

Recent Reviews

Azheen Kurdi

Everything is so PERFECT at this location. I have never been disappointed, any modifications you have they’ll make sure to satisfy you! Workers are so amazing! So friendly and understanding and patient! Zachary at the register was so sweet and kind! Even after I sat down to eat, he made sure to come by and check on me! The manager is always around, and always has a smile on making sure everyone leaves with a great experience. Best fast food experience I have ever received!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chick-Fil-A Waffle Potato Fries, Salads

Hayley Marie

I'm currently pregnant and was craving waffle fries and Mac n cheese, my husband went in to retrieve our order and to purchase 2 trays to make our meals. The cashier whom we don't even know her name was rather rude, but was young as well, our order was missing our drinks so he didn't walk away, she straight up looked at him and said... "Is there anything else?" In the dullest unprofessional tone ever, another customer came up to the counter and when she asked if it was necessary to say "my pleasure?" She said "they like me to say it but I don't like to..." Sounds like someone needs to speak with her... also we are doordashers so we frequent this location a lot and this was disappointing, days/mornings are the most peaceful and super friendly staff, I'm not sure what's going on with nights... fix it.

Atmosphere: 2

Food: 4

Service: 1

Leslie Brooks

Parking: They have too many pick up spots

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich, Waffle Fries

Phillip Easterly

Always a friendly staff and efficient.

Atmosphere: 5

Food: 5

Service: 5

Lisa Hoffpauir

We stopped here during our road trip back to Texas and the team member and leadership were exceptional. Shout out to Heather for her hospitality and kindness.Also, The leadership were kind and encouraging. Apologized when we had an issue and quickly corrected the problem.Thank yall for giving us great service.

Atmosphere: 5

Food: 5

Service: 5

Jerry Lynn

The employees are probably the best mannerd,most polite people that are not just doing their job but are real good people that means a lot more than someone who is fake as hell just to get a paycheck.thanks for being

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Waffle Fries, Spicy Chicken Sandwich

Sally Hammock

It is Chick-fil-A what else can I say they're awesome they're always

Atmosphere: 5

Food: 5

Service: 5

douglas velasquez

Stunning

Atmosphere: 5

Food: 5

Service: 5

Alexander Deel

We had a get together in the lobby with several families, and the staff was super kind and accommodating even though we probably made them a little anxious. Very pretty

Atmosphere: 5

Food: 5

Service: 5

LIB Kwi

Parking: Lots of space

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Peach Milkshake, Waffle Fries, Spicy Chicken Sandwich

Debbie Bernardo

Great good, quick service and friendly employees.

Atmosphere: 5

Food: 5

Service: 5

Caroline Maughon

As a traveler just passing through, it’s very hard to find how to get to the drive-thru ( immediately turn right is the answer). Just wish there was more signage. Everything else was wonderful, quick line, fresh food, and clean bathrooms.

Atmosphere: 5

Food: 5

Service: 5

Emma S

We are on a time crunch and had to stop for food quickly. We went through the drive through and had a male who didn’t have the best customer service. He kept talking over us and wouldn’t listen to what we were trying to order. We picked up and drove away since we have to be somewhere. Once I looked in the bag I saw that they replaced our sandwich with a small nuggets, which is cheaper. Frustrated with the customer service and that we paid more for a menu item and got a small nuggets instead. :/ Wish we could go back and replace it, but we unfortunately do not have time.

Atmosphere: 4

Food: 4

Service: 2

tom pannell

Always the best at what they do... We went through drive thru with minimum wait at a busy time...

Food: 5

Recommended dishes: Chicken Sandwich

Andycel Geroy

Chick-fil-A has been a great place for me to eat something healthy and how you get treated well with a friendly welcome.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Great Milkshakes, Peach Milkshake, Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Cool Wrap, Chicken Salad Sandwich, Grilled Chicken Sandwich, Grilled Nuggets, Side Salad, Spicy Chicken Sandwich, Mac & Cheese

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