They were rude a little bit! Not used to serving people of color! Won't be coming back! Trying to help the fire department first responders! What's the big hype is not all that good!
Atmosphere: 1
Food: 1
Service: 1
Tiffany Hensley
Poor customer service. There were three young male employees working behind the counter when I walked in to order a sandwich at the Cedar Bluff location. #1. They did not welcome me into the store with the usual “Welcome to Firehouse” I get at other locations. #2. They ignored me while I waited to place my order (and I was the only customer in the store at the time). When they finally “realized” I had been waiting, they did apologize but it didn’t seem sincere. #3. They were making extremely immature comments loudly while making my sandwich. #4. When they called my name, I thanked them and got no response. I don’t leave reviews often, but I felt like I needed to say something here in this situation. Learn some common courtesy and simple customer service skills. Also, there was a hair in my sandwich.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Large Firehouse Hero Sub
Jon L
I have tomato & onion allergies and the Uber Eats App let me choose my toppings. Can't you guys READ orders?!?!?! NO ONIONS & NO TOMATOES... guess what was on both my sandwiches?!?!? ...and then when I call, a person by the name of Evan or Devon tells me that the order came in as (2) Hook & Ladders with everything on it. I am glad I checked, because it could of ended badly (for me). You lost a customer!
Atmosphere: 3
Food: 1
Service: 3
David Ortman
WARNING! The sweet and spicy sub is EXTREMELY SPICY. There is absolutely nothing sweet about it whatsoever. I’m able to eat Buffalo spice no problem and I couldn’t even take a whole bite of this. So unless you are used to eating fricking ghost peppers, do NOT order this thinking it’s going to be sweet and spicy because it’s not. It’s not even enjoyable. That’s my only complaint. Everything else here is awesome.
Atmosphere: 5
Food: 1
Service: 5
3 Th
I had a worker named Shane mess up my order. I ordered chips and salsa and received chips with ketchup. Consider my disappointment immeasurable. Management needs to make sure its employees are trained and equipped with the tools to better server their customers.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Chips
Michelle Winkle
I called today at 4:25 first off the person who answered just answered hello. He didn't say firehouse subs or anything else. I had to ask if it was firehouse. He said yes on cedar bluff. I asked if the were open because I'm the app it said closed. He said yes sir (I I'm a woman and you can tell that) I said ok thanks. 10 mins later we show up at the store, people inside but a note on the door that said closing at 4 pm. If they would have just said that on the phone it would have saved me a trip. Bad bad bad customer service!
Service: 1
Michael Gunnels
They make a tasty sandwich. I like the Engineer and my wife likes Club on a Sub. The ham & cheese and meatball is good
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Firehouse Meatball Sub, Large Engineer Sub, Large Club on a Sub Sub
Scruffy Knox
The cleanliness is why 1 star. Love firehouse but this single time makes me never want to go back to this one. I watched an employee take trash out through the front door and throw the bags on the curb, go back in blow his nose right behind a worker making a sandwich facing her and the food, doesn’t wash his hands and grabs something from the food line and puts it in his mouth.I know what goes on in kitchen’s cause i have worked a few. But thats just nasty. I hope he washed his hands before making sandwiches.For firehouse: I wrote this review on 1/10/2024 around 1:50pm about 5-10 minutes after the incident if you'd like to check the cameras so this can be addressed.
East Tennessee Lights and Sirens -Justin Birchfiel
Excellent quality food. Super fresh and a inviting
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Smokehouse Beef and Cheddar Brisket Sub
Kaitlin Brashear
Great service, great attitudes. Love this location!
Atmosphere: 5
Food: 5
Service: 5
Julie Wilson
Meatball sub combo= $22 without an “ expected” tip. Just to expensive!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball Sub
Dionne Fields
This location has the best friendly staff, most of all it’s the cleanest restaurant on this planet!!
Atmosphere: 5
Food: 5
Service: 5
Mara Saintenoy
Date 9/20/2023 time was 8:41 PM. EXTREMELY discussed with this entire crew tonight. It is coming close to close just a few customers in the store and the employees decided to BLAST the uncensored and inappropriate song by cardi B called WAP. Heard from across the restaurant people come into this building with kids!!!!! Completely disgusting I come to this place often now I’m extremely upset and something has to be done about this immature behavior this is not something they should continue to do.
The food was good and the service was quick.
Atmosphere: 4
Food: 5
Service: 4
They were rude a little bit! Not used to serving people of color! Won't be coming back! Trying to help the fire department first responders! What's the big hype is not all that good!
Atmosphere: 1
Food: 1
Service: 1
Poor customer service. There were three young male employees working behind the counter when I walked in to order a sandwich at the Cedar Bluff location. #1. They did not welcome me into the store with the usual “Welcome to Firehouse” I get at other locations. #2. They ignored me while I waited to place my order (and I was the only customer in the store at the time). When they finally “realized” I had been waiting, they did apologize but it didn’t seem sincere. #3. They were making extremely immature comments loudly while making my sandwich. #4. When they called my name, I thanked them and got no response. I don’t leave reviews often, but I felt like I needed to say something here in this situation. Learn some common courtesy and simple customer service skills. Also, there was a hair in my sandwich.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Large Firehouse Hero Sub
I have tomato & onion allergies and the Uber Eats App let me choose my toppings. Can't you guys READ orders?!?!?! NO ONIONS & NO TOMATOES... guess what was on both my sandwiches?!?!? ...and then when I call, a person by the name of Evan or Devon tells me that the order came in as (2) Hook & Ladders with everything on it. I am glad I checked, because it could of ended badly (for me). You lost a customer!
Atmosphere: 3
Food: 1
Service: 3
WARNING! The sweet and spicy sub is EXTREMELY SPICY. There is absolutely nothing sweet about it whatsoever. I’m able to eat Buffalo spice no problem and I couldn’t even take a whole bite of this. So unless you are used to eating fricking ghost peppers, do NOT order this thinking it’s going to be sweet and spicy because it’s not. It’s not even enjoyable. That’s my only complaint. Everything else here is awesome.
Atmosphere: 5
Food: 1
Service: 5
I had a worker named Shane mess up my order. I ordered chips and salsa and received chips with ketchup. Consider my disappointment immeasurable. Management needs to make sure its employees are trained and equipped with the tools to better server their customers.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Chips
I called today at 4:25 first off the person who answered just answered hello. He didn't say firehouse subs or anything else. I had to ask if it was firehouse. He said yes on cedar bluff. I asked if the were open because I'm the app it said closed. He said yes sir (I I'm a woman and you can tell that) I said ok thanks. 10 mins later we show up at the store, people inside but a note on the door that said closing at 4 pm. If they would have just said that on the phone it would have saved me a trip. Bad bad bad customer service!
Service: 1
They make a tasty sandwich. I like the Engineer and my wife likes Club on a Sub. The ham & cheese and meatball is good
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Firehouse Meatball Sub, Large Engineer Sub, Large Club on a Sub Sub
The cleanliness is why 1 star. Love firehouse but this single time makes me never want to go back to this one. I watched an employee take trash out through the front door and throw the bags on the curb, go back in blow his nose right behind a worker making a sandwich facing her and the food, doesn’t wash his hands and grabs something from the food line and puts it in his mouth.I know what goes on in kitchen’s cause i have worked a few. But thats just nasty. I hope he washed his hands before making sandwiches.For firehouse: I wrote this review on 1/10/2024 around 1:50pm about 5-10 minutes after the incident if you'd like to check the cameras so this can be addressed.
Atmosphere: 1
Food: 3
Service: 1
Best subs in town. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent quality food. Super fresh and a inviting
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Smokehouse Beef and Cheddar Brisket Sub
Great service, great attitudes. Love this location!
Atmosphere: 5
Food: 5
Service: 5
Meatball sub combo= $22 without an “ expected” tip. Just to expensive!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball Sub
This location has the best friendly staff, most of all it’s the cleanest restaurant on this planet!!
Atmosphere: 5
Food: 5
Service: 5
Date 9/20/2023 time was 8:41 PM. EXTREMELY discussed with this entire crew tonight. It is coming close to close just a few customers in the store and the employees decided to BLAST the uncensored and inappropriate song by cardi B called WAP. Heard from across the restaurant people come into this building with kids!!!!! Completely disgusting I come to this place often now I’m extremely upset and something has to be done about this immature behavior this is not something they should continue to do.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Firehouse Meatball Sub