Stopped here while walking in downtown Knoxville. Staff was friendly. Service was fast. The items we got were good. Prices seem to be high for what you get.
Atmosphere: 4
Food: 5
Service: 4
Hattie Greene
Best ice cream ever!!!! Managers and staff are so kind! I dropped my ice cream cone and they gave me a new cone!
Atmosphere: 5
Food: 5
Service: 5
Hannah Suping
Wide range variety of flavors and desert options. They have a nice view while you enjoy your ice cream as well. The staff is friendly and allows you try a few flavors.
Atmosphere: 5
Susan Davis
Pricy but lots of variety on fudges, chocolate covered candies, caramel apples, ice cream, popcorns and more. Super helpful staff and I felt like they were very happy to have my business.
I was in the store for about an hour and a half trying to figure out what I was going to get for my family when they kicked me out for "loitering". I was about to make a $150 purchase. One of the employees told me the manager said I needed to leave and would not hear me out or vouche for me. Terrible and misunderstanding leadership and employee.
Service: 1
Haiden Bryan
This place is awesome, customer service is amazing, Ice cream is really good even for a person who don’t like it i enjoy the seasonal flavors!!!
Recently, I had vacation plans and wanted to take Kilwin's dark chocolate vanilla buttercream chocolates with me. Sadly, I learned that particular delicacy was now only available in-store as part of the assorted chocolates product. However, all was not lost. I talked with Tiffany, the manager, and she offered to special order 2 pounds of them (don't judge me)! She even worked to coordinate our departure time with the chocolate's arrival time. To go a step farther, she called to let me know they had arrived and even worked out a way that I could get them outside of normal business hours. Both the candy and Tiffany were amazing! She is a great ambassador for Kilwin's and a wonderful customer service example. Since they aren't available in-store any longer it looks like special ordering them will be my only option... thanks to Tiffany!
Food: 5
Service: 5
Andrew Crow
Really insanely good ice cream. Finds the line between creamy and icy very well. Staff members were all very friendly. Cool decor inside. All around solid spot. Would be cool if they played 80’s post-alt-electro instead of country but no biggie I guess
Tiffany R.
Perfect spot for hand scooped ice cream, customer service always wonderful! The specials they run in the fall makes us want to go each week! Fudge is always the best, love the free samples too!
Helene S.
We love your Blue moon it's the best thing we've ever had! And costumer service is great. Me and my daughter come here all the time and sometimes the whole family comes. Also they have Mackinac Island fudge that is AMAZING! Definitely recommend going here!
Grace Lee
Wow! Ice cream was so tasty. Even though it’s a chain, never new about it. I need to look for it around my town. They have various fudge and chocolate. Such a happy place to be.
Whenever I'm downtown with my boyfriend we always go to Kilwins then walk marketsquare.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone
Pretty expensive icecream and chocolates. They are good though and the shop is pretty cool, in a neat part of downtown.
Atmosphere: 4
Food: 3
Service: 4
Best ice cream in town, strongly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Chocolates, Toasted Coconut, Ice Cream Cone
Rude staff, wouldn’t recommend. Go to
Atmosphere: 1
Food: 1
Service: 1
Stopped here while walking in downtown Knoxville. Staff was friendly. Service was fast. The items we got were good. Prices seem to be high for what you get.
Atmosphere: 4
Food: 5
Service: 4
Best ice cream ever!!!! Managers and staff are so kind! I dropped my ice cream cone and they gave me a new cone!
Atmosphere: 5
Food: 5
Service: 5
Wide range variety of flavors and desert options. They have a nice view while you enjoy your ice cream as well. The staff is friendly and allows you try a few flavors.
Atmosphere: 5
Pricy but lots of variety on fudges, chocolate covered candies, caramel apples, ice cream, popcorns and more. Super helpful staff and I felt like they were very happy to have my business.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fudge 1 2lb, Assorted Chocolates
I was in the store for about an hour and a half trying to figure out what I was going to get for my family when they kicked me out for "loitering". I was about to make a $150 purchase. One of the employees told me the manager said I needed to leave and would not hear me out or vouche for me. Terrible and misunderstanding leadership and employee.
Service: 1
This place is awesome, customer service is amazing, Ice cream is really good even for a person who don’t like it i enjoy the seasonal flavors!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Recently, I had vacation plans and wanted to take Kilwin's dark chocolate vanilla buttercream chocolates with me. Sadly, I learned that particular delicacy was now only available in-store as part of the assorted chocolates product. However, all was not lost. I talked with Tiffany, the manager, and she offered to special order 2 pounds of them (don't judge me)! She even worked to coordinate our departure time with the chocolate's arrival time. To go a step farther, she called to let me know they had arrived and even worked out a way that I could get them outside of normal business hours. Both the candy and Tiffany were amazing! She is a great ambassador for Kilwin's and a wonderful customer service example. Since they aren't available in-store any longer it looks like special ordering them will be my only option... thanks to Tiffany!
Food: 5
Service: 5
Really insanely good ice cream. Finds the line between creamy and icy very well. Staff members were all very friendly. Cool decor inside. All around solid spot. Would be cool if they played 80’s post-alt-electro instead of country but no biggie I guess
Perfect spot for hand scooped ice cream, customer service always wonderful! The specials they run in the fall makes us want to go each week! Fudge is always the best, love the free samples too!
We love your Blue moon it's the best thing we've ever had! And costumer service is great. Me and my daughter come here all the time and sometimes the whole family comes. Also they have Mackinac Island fudge that is AMAZING! Definitely recommend going here!
Wow! Ice cream was so tasty. Even though it’s a chain, never new about it. I need to look for it around my town. They have various fudge and chocolate. Such a happy place to be.