Recommended dishes: Chocolate Brownie, Cheesesticks, 8 Piece Jalapeño Papa Bites, Papa's Chicken Poppers, The Works Pizza, Breadsticks, Chicken Wings, Homemade Spaghetti, Sausage, Boneless Wings
Dawn Davis
Good pizza and quick
Atmosphere: 4
Food: 4
Service: 4
Wade Carson
Maybe let you driver know to not roll up thumping music from their car. No tip for you dummy. Do better.
Sam Bays
Easy to order ahead or walk in. Great group of people.
Atmosphere: 5
Food: 5
Service: 5
Travis Luttrell
Placed an order online for a set pick up time. I received an alert that it was being prepared before that time.I immediately called to let them know. They canceled the order and told me that it would be made at the correct time. I called back 30 minutes before picking up to make sure it was going to be ready and it wasn't even on the order list. Spoke with the "GM" Allison and she was very rude and made no effort to explain what happened. She told me to redo the order online when they still had the original order in the system. I said we'll it is a little inconvenient since I am trying to get these pizzas for my sons birthday party and running behind now. She told me " well it's inconvenient for us to remake your order when you canceled it" that's not how a GM should handle things.
Atmosphere: 1
Food: 1
Service: 1
Austin Smith
Bruh, just because it snows, doesnt me you dont show up to work, there are people out here that still need to eat, i work for fedex and we still went out and delivered today, the road really arnt that bad, yet your building is completely empty, grow up fr, go to work like the rest of
Atmosphere: 5
Food: 5
Service: 1
A
Its unfortunate to leave such a harrrowing review about Papa Johns as this has been my preferred fast pizza company since childhood pizza parties.My family had the displeasure of ordering pizza and Parmesan garlic breadsticks via DoorDash; after the order was placed, we immediately called the location with a specific request. “Please don’t burn the breadsticks.” We even paid for extra Parmesan garlic sauce for the breadsticks. When we called, the rude, untrained man that answered the phone lacked any form of customer service by rudely answering abruptly placing me on hold then resuming the call only to send the exact opposite of the breadsticks I requested- almost as if it were intentional.Of course, as any paying customer would do, I called this location, politely requested the manager and explained in detail my experience from the call to the unacceptably burnt breadsticks. Ashlynn, the manager advised me that they could remake the breadsticks when we offered to come back to have this matter corrected. I then requested that the pizza be remade as well because once we’d driven to the Papa Johns Tazewell Pike location waited for the breadsticks to be ready, then drive back, the pizza would be could. If you recall, we ordered these two items together, as a meal.Ashlynn advised me that the would not be remaking both. I explained to her the aforementioned logic… I then asked if she was the general manager, she stated she wasn’t but the GM would be back Friday.. I asked if this was a corporate or franchised location, she advised that this was a franchise, I asked for the franchise owners customer service contact she laughed and stated she didn’t have this information, but again, I could call Friday to speak with the GM.Eventually, Ashlynn stated I would need to contact DoorDash to fix this issue. I explained that door dash was not responsible for preparing this order. I asked Ashlynn if she would allow me to contact DoorDash on a conference call to correct this matter, again she laughed then told me to have a good night! I repeated my question, she told me to have a good night then hung up in my face.Door dash did refund the order and I plan to contact papa Johns customer service as I can say with certainty that this is an intolerable level of service(or the lack thereof).I implore this franchise to utilize the HEARD standard (as used by Disney Corp, Chick Fil A, etc.) for training employees but most definitely before promoting anyone.
Atmosphere: 1
Food: 1
Service: 1
Melody Monholland
Pizza was not cooked thoroughly, crust was "tough" to the chew! Very little cheese. Toppings slid off crust! Watery sauce in bottom of box? one of the worst papa John's experience!
Atmosphere: 1
Food: 1
Service: 2
Brandon
Messed up order called they found the right pizza said it will be on its way then wouldn't be long an hour later got a nice cold
Food: 1
Service: 1
Timothy Deyton
It's a Papa John's I mean not the best pizza not the worst but the good meal and a good
Horrible food horrible service especially from the manager, Ashlyn. Never going back
Brenda Chambers
Delicious pizza. I did take out, had a $10 coupon.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Peppers
jenny evans
I've been ordering from this location since the 90s. I've always had good service, my food was hot & made right. If there was an error it was always corrected quickly without fuss. The staff has always been nice & their drivers are usually really nice as well. Deliver time is typical of most pizza shopsVegetarian options: They do have veggie only pizza options.Parking: It's in a busy strip mall. The parking spaces are a tight fitWheelchair accessibility: There is handicap parking & a ramp on the sidewalk. There are always employees up front & I'm sure they would help a customer open the door.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheesesticks, Personal Pizza, Dipping Sauce, Super Hawaiian, Knots, Epic Stuffed Crust CYO Pizza, Tuscan Six Cheese, Chocolate Chip Cookie, Chicken Wings, The Works Pizza
Peggy Pruitt
I ordered 2 extra large pizzas. They said 10 to 20 minutes. I got there 20 minutes later. The girl at the front took my money and then she said I messed up they haven't been made yet. I asked her to give my money back I didn't have time to wait. She went and got another lady to give my money back. No apology from either. Ordered from Snappy it was much better then papa John's has been in a long time.
Awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Cheesesticks, 8 Piece Jalapeño Papa Bites, Papa's Chicken Poppers, The Works Pizza, Breadsticks, Chicken Wings, Homemade Spaghetti, Sausage, Boneless Wings
Good pizza and quick
Atmosphere: 4
Food: 4
Service: 4
Maybe let you driver know to not roll up thumping music from their car. No tip for you dummy. Do better.
Easy to order ahead or walk in. Great group of people.
Atmosphere: 5
Food: 5
Service: 5
Placed an order online for a set pick up time. I received an alert that it was being prepared before that time.I immediately called to let them know. They canceled the order and told me that it would be made at the correct time. I called back 30 minutes before picking up to make sure it was going to be ready and it wasn't even on the order list. Spoke with the "GM" Allison and she was very rude and made no effort to explain what happened. She told me to redo the order online when they still had the original order in the system. I said we'll it is a little inconvenient since I am trying to get these pizzas for my sons birthday party and running behind now. She told me " well it's inconvenient for us to remake your order when you canceled it" that's not how a GM should handle things.
Atmosphere: 1
Food: 1
Service: 1
Bruh, just because it snows, doesnt me you dont show up to work, there are people out here that still need to eat, i work for fedex and we still went out and delivered today, the road really arnt that bad, yet your building is completely empty, grow up fr, go to work like the rest of
Atmosphere: 5
Food: 5
Service: 1
Its unfortunate to leave such a harrrowing review about Papa Johns as this has been my preferred fast pizza company since childhood pizza parties.My family had the displeasure of ordering pizza and Parmesan garlic breadsticks via DoorDash; after the order was placed, we immediately called the location with a specific request. “Please don’t burn the breadsticks.” We even paid for extra Parmesan garlic sauce for the breadsticks. When we called, the rude, untrained man that answered the phone lacked any form of customer service by rudely answering abruptly placing me on hold then resuming the call only to send the exact opposite of the breadsticks I requested- almost as if it were intentional.Of course, as any paying customer would do, I called this location, politely requested the manager and explained in detail my experience from the call to the unacceptably burnt breadsticks. Ashlynn, the manager advised me that they could remake the breadsticks when we offered to come back to have this matter corrected. I then requested that the pizza be remade as well because once we’d driven to the Papa Johns Tazewell Pike location waited for the breadsticks to be ready, then drive back, the pizza would be could. If you recall, we ordered these two items together, as a meal.Ashlynn advised me that the would not be remaking both. I explained to her the aforementioned logic… I then asked if she was the general manager, she stated she wasn’t but the GM would be back Friday.. I asked if this was a corporate or franchised location, she advised that this was a franchise, I asked for the franchise owners customer service contact she laughed and stated she didn’t have this information, but again, I could call Friday to speak with the GM.Eventually, Ashlynn stated I would need to contact DoorDash to fix this issue. I explained that door dash was not responsible for preparing this order. I asked Ashlynn if she would allow me to contact DoorDash on a conference call to correct this matter, again she laughed then told me to have a good night! I repeated my question, she told me to have a good night then hung up in my face.Door dash did refund the order and I plan to contact papa Johns customer service as I can say with certainty that this is an intolerable level of service(or the lack thereof).I implore this franchise to utilize the HEARD standard (as used by Disney Corp, Chick Fil A, etc.) for training employees but most definitely before promoting anyone.
Atmosphere: 1
Food: 1
Service: 1
Pizza was not cooked thoroughly, crust was "tough" to the chew! Very little cheese. Toppings slid off crust! Watery sauce in bottom of box? one of the worst papa John's experience!
Atmosphere: 1
Food: 1
Service: 2
Messed up order called they found the right pizza said it will be on its way then wouldn't be long an hour later got a nice cold
Food: 1
Service: 1
It's a Papa John's I mean not the best pizza not the worst but the good meal and a good
Atmosphere: 2
Food: 4
Service: 5
Restaurantji Recommends
Pizza was hot when I picked up. Delicious!
Atmosphere: 4
Food: 4
Service: 4
Horrible food horrible service especially from the manager, Ashlyn. Never going back
Delicious pizza. I did take out, had a $10 coupon.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Peppers
I've been ordering from this location since the 90s. I've always had good service, my food was hot & made right. If there was an error it was always corrected quickly without fuss. The staff has always been nice & their drivers are usually really nice as well. Deliver time is typical of most pizza shopsVegetarian options: They do have veggie only pizza options.Parking: It's in a busy strip mall. The parking spaces are a tight fitWheelchair accessibility: There is handicap parking & a ramp on the sidewalk. There are always employees up front & I'm sure they would help a customer open the door.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheesesticks, Personal Pizza, Dipping Sauce, Super Hawaiian, Knots, Epic Stuffed Crust CYO Pizza, Tuscan Six Cheese, Chocolate Chip Cookie, Chicken Wings, The Works Pizza
I ordered 2 extra large pizzas. They said 10 to 20 minutes. I got there 20 minutes later. The girl at the front took my money and then she said I messed up they haven't been made yet. I asked her to give my money back I didn't have time to wait. She went and got another lady to give my money back. No apology from either. Ordered from Snappy it was much better then papa John's has been in a long time.