Wonderful lady helped me at the drive through. Not only was my food fresh, hot and delicious, but she was fun and friendly and cheerful. I had a roast beef slider and crinkle fries. I wish I could think of her name.Parking: Plenty of parking, Arby’s is in front of Tractor Supply Store.
Atmosphere: 5
Food: 5
Service: 5
Jeannie Willard
Drive thur.
Food: 4
Service: 4
Maurice Warton
Ok sometimes hard to
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Roast Beef
RANDY WOOD
Very friendly staff and fast service with great food taste! Highly recommend this indoor experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
kerrie raum
Daughter ordered thru the app. Told to go around to the yellow pole as the order just popped up. A few minutes later order brought out. I asked didn't she ordered drinks? Lady said I don't know and went to check. I called daughter as I was looking thru the bag and asked if she ordered horsey sauce and she said yes. When the lady came back I said she ordered horsey sauce and there isn't any in the bag. The lady turned and went inside. About a minute later a different lady brought the sauce and I said thank you ma'am. Approximately 3 minutes later was taking items out and the Reubens were just about cold, not toasted, and the amount of corned beef was less than a child's serving. Maybe 2 oz. If that. Jalapeño poppers were kinda lukewarm. Pop was good. For 25.00, they should do better. They were not busy. One car at the pickup window. Feel sorry for people if they are busy. If more people would comment on sub par service/food and stop going to them, maybe businesses would start caring about losing business and their jobs. Until customers take a stand, every one will continue to get less than yummy food.
Food: 1
Service: 1
Mike L
Have experienced friendly and welcoming service here, as well as good food. Current favorite is the 2/$7 deal (Roast beef sandwich and fried mac and cheese balls). All employees that I've encountered are polite and helpful. Recommended.
Atmosphere: 5
Food: 5
Service: 5
Edith Marie Gray
Went through Drive-ThruJust needed something different!
Atmosphere: 4
Food: 5
Service: 5
Jamie West
Food was hot and service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Steve S.
There is an older black there that has to be one of the nicest people I have ever met in my life! She really cares about the food quality and just making peoples day a little brighter - she did mine just interacting with her is worth the drive to this particular Arby's
Jeffrey King
Me and my wife had to do some running around for our daughter so we were a bit hungry so we decided to get so food and see that they were running there deal of 4 for 10 so we decided to go thru the drive thru to get our food faster and we pull up to the border window and had to wait about a minute to get our food and order so we did and we pull up and paid and got our food the one down side to our order was the buns where like had run them 2 times thru the toaster because they were a bit dark so just becareful and check your food after you get because we did not figure that out till we had got to far to check our food
Nice place. Sliders on sale from $1.99 to 1.49. Very nice staff.Parking: Plenty of parking.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Roast Beef
Shellia Lehr
Would have given more stars the food was great , customer service sucked ! Ask for sauces girl in window says they are in the bag ...drive 45 mins home and guess what ....no sauces .
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Roast Beef
Eva Romero
I went in tonight to get a correction done on my order that was done wrong the night before (12/5/23).Going through the drive thru I tried explaining that Amber had taken my name and number down the night prior and told me to go in explaining why I was there.Shuntay is who spoke to us through drive thru tonight, and was extremely rude. Yelling on the mic “who’s Amber?!” I assumed shes asking me so I try to tell her that’s who I spoke to yesterday but she rudely cuts me off and saids “come inside” and seems to walk away. She didn’t care to ask if I could come in nor act like she cared why I was there. Going inside I was helped by Carrie “Cat” whose name tag showed to be a shift manager. She was extremely helpful and nice, she kept apologizing for Shuntays rude way of being after hearing us complain about her lack of professionalism. Carrie seemed to be trying her absolute best to have the shift work smoothly between front and drive thru. There was only one other order in dining room side with us waiting for food. Carrie seemed to have gone to the back. After 20 mins of waiting I stood up and Shuntay starts screaming at everyone asking “who took these people order and not give them the food, who does that?!” Then goes on saying the other customers name saying how he’s here every night and never has to wait 20 mins but doesn't care to see that MY order was before his and we’ve also been waiting over 20 mins. Shuntays decides to get the other customers order done first and make us wait even longer for mozzarella sticks that she gave to him instead. She continues yelling at Carrie now on how she didn’t communicate that someone had ordered food on dining. First of all; I was a manager myself at an Arby’s in Chicago and know that no one has to tell you about an order that occurred, you simply look up at the screen that gives you the exact detail on what was ordered between dining room and drive thru and do it. Second of all, yelling acting like you’re management doesn’t help anyones situation ever. She’s simply standing her with her phone on her hand while she’s yelling at everyone.Now that I own a business, I forsure want to make sure my employees are representing my company with high standards and treating every customer equally and with respect. I’m really sorry that tonight’s staff have to deal with Shuntays rude and disrespectful way of being and customers encountering her have to deal with her unprofessionalism. This store needs to do better. Tonight’s shift seemed extremely stressful, and I know how one persons actions can affect the sales for the shift. I’d like to thank Carrie again for her hard work and patience.***ive already submitted this through Arbys corporate review link
Jasmine took our order at the window. I ordered a classic beef and cheddar and a crinkle fry, and two classic regular roast beef sandwhiches with a crinkle fry. She interrupted between the first crinkle fry and the 2 classic roast beef’s to ask what I wanted to drink with the first meal. I told her I didn’t specify because I didn’t want drinks. I then asked and repeated the order to ensure she got it right. She said yes gave me my total and I pulled around. When I got the order and made it back on the road lo and behold it was 3 beef and cheddar sandwhiches in the bag with a regular crinkle fry and a large crinkle fry. Getting orders wrong in this industry has become too common. From now on is the consumer should just pull up and say surprise me when ordering. Also from now on I’ll immediately charge my card back for not receiving the services I wanted and the places can deal with the lost money and my bank. Most people would say “eat at home”. Normally I do but sometimes the consumer would like to just grab something and go or while on a road trip like us when maybe we don’t have access to a kitchen at the moment. Point is we the consumer should get what we pay for. This happened on 11/28/23 at 1:59pm and again the window person was named Jasmine however the receipt says “Micheal” but it was definitely a tall lady at the window and a lady that took the order through the speaker. Fast food please get it together… please. This happens more times than they do get my order right not just here but everywhere and I only eat out very rarely. If you are going to charge this much for “fast food” then GET. IT. RIGHT!!!!!
Wonderful lady helped me at the drive through. Not only was my food fresh, hot and delicious, but she was fun and friendly and cheerful. I had a roast beef slider and crinkle fries. I wish I could think of her name.Parking: Plenty of parking, Arby’s is in front of Tractor Supply Store.
Atmosphere: 5
Food: 5
Service: 5
Drive thur.
Food: 4
Service: 4
Ok sometimes hard to
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Roast Beef
Very friendly staff and fast service with great food taste! Highly recommend this indoor experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Daughter ordered thru the app. Told to go around to the yellow pole as the order just popped up. A few minutes later order brought out. I asked didn't she ordered drinks? Lady said I don't know and went to check. I called daughter as I was looking thru the bag and asked if she ordered horsey sauce and she said yes. When the lady came back I said she ordered horsey sauce and there isn't any in the bag. The lady turned and went inside. About a minute later a different lady brought the sauce and I said thank you ma'am. Approximately 3 minutes later was taking items out and the Reubens were just about cold, not toasted, and the amount of corned beef was less than a child's serving. Maybe 2 oz. If that. Jalapeño poppers were kinda lukewarm. Pop was good. For 25.00, they should do better. They were not busy. One car at the pickup window. Feel sorry for people if they are busy. If more people would comment on sub par service/food and stop going to them, maybe businesses would start caring about losing business and their jobs. Until customers take a stand, every one will continue to get less than yummy food.
Food: 1
Service: 1
Have experienced friendly and welcoming service here, as well as good food. Current favorite is the 2/$7 deal (Roast beef sandwich and fried mac and cheese balls). All employees that I've encountered are polite and helpful. Recommended.
Atmosphere: 5
Food: 5
Service: 5
Went through Drive-ThruJust needed something different!
Atmosphere: 4
Food: 5
Service: 5
Food was hot and service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
There is an older black there that has to be one of the nicest people I have ever met in my life! She really cares about the food quality and just making peoples day a little brighter - she did mine just interacting with her is worth the drive to this particular Arby's
Me and my wife had to do some running around for our daughter so we were a bit hungry so we decided to get so food and see that they were running there deal of 4 for 10 so we decided to go thru the drive thru to get our food faster and we pull up to the border window and had to wait about a minute to get our food and order so we did and we pull up and paid and got our food the one down side to our order was the buns where like had run them 2 times thru the toaster because they were a bit dark so just becareful and check your food after you get because we did not figure that out till we had got to far to check our food
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Roast Beef
Restaurantji Recommends
Nice place. Sliders on sale from $1.99 to 1.49. Very nice staff.Parking: Plenty of parking.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Roast Beef
Would have given more stars the food was great , customer service sucked ! Ask for sauces girl in window says they are in the bag ...drive 45 mins home and guess what ....no sauces .
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Roast Beef
I went in tonight to get a correction done on my order that was done wrong the night before (12/5/23).Going through the drive thru I tried explaining that Amber had taken my name and number down the night prior and told me to go in explaining why I was there.Shuntay is who spoke to us through drive thru tonight, and was extremely rude. Yelling on the mic “who’s Amber?!” I assumed shes asking me so I try to tell her that’s who I spoke to yesterday but she rudely cuts me off and saids “come inside” and seems to walk away. She didn’t care to ask if I could come in nor act like she cared why I was there. Going inside I was helped by Carrie “Cat” whose name tag showed to be a shift manager. She was extremely helpful and nice, she kept apologizing for Shuntays rude way of being after hearing us complain about her lack of professionalism. Carrie seemed to be trying her absolute best to have the shift work smoothly between front and drive thru. There was only one other order in dining room side with us waiting for food. Carrie seemed to have gone to the back. After 20 mins of waiting I stood up and Shuntay starts screaming at everyone asking “who took these people order and not give them the food, who does that?!” Then goes on saying the other customers name saying how he’s here every night and never has to wait 20 mins but doesn't care to see that MY order was before his and we’ve also been waiting over 20 mins. Shuntays decides to get the other customers order done first and make us wait even longer for mozzarella sticks that she gave to him instead. She continues yelling at Carrie now on how she didn’t communicate that someone had ordered food on dining. First of all; I was a manager myself at an Arby’s in Chicago and know that no one has to tell you about an order that occurred, you simply look up at the screen that gives you the exact detail on what was ordered between dining room and drive thru and do it. Second of all, yelling acting like you’re management doesn’t help anyones situation ever. She’s simply standing her with her phone on her hand while she’s yelling at everyone.Now that I own a business, I forsure want to make sure my employees are representing my company with high standards and treating every customer equally and with respect. I’m really sorry that tonight’s staff have to deal with Shuntays rude and disrespectful way of being and customers encountering her have to deal with her unprofessionalism. This store needs to do better. Tonight’s shift seemed extremely stressful, and I know how one persons actions can affect the sales for the shift. I’d like to thank Carrie again for her hard work and patience.***ive already submitted this through Arbys corporate review link
Atmosphere: 1
Food: 1
Service: 1
Great food. It is too expensive for fast food.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Arby's Signature Sandwiches, Jalapeno Bites, Double Wagyu Burger
Jasmine took our order at the window. I ordered a classic beef and cheddar and a crinkle fry, and two classic regular roast beef sandwhiches with a crinkle fry. She interrupted between the first crinkle fry and the 2 classic roast beef’s to ask what I wanted to drink with the first meal. I told her I didn’t specify because I didn’t want drinks. I then asked and repeated the order to ensure she got it right. She said yes gave me my total and I pulled around. When I got the order and made it back on the road lo and behold it was 3 beef and cheddar sandwhiches in the bag with a regular crinkle fry and a large crinkle fry. Getting orders wrong in this industry has become too common. From now on is the consumer should just pull up and say surprise me when ordering. Also from now on I’ll immediately charge my card back for not receiving the services I wanted and the places can deal with the lost money and my bank. Most people would say “eat at home”. Normally I do but sometimes the consumer would like to just grab something and go or while on a road trip like us when maybe we don’t have access to a kitchen at the moment. Point is we the consumer should get what we pay for. This happened on 11/28/23 at 1:59pm and again the window person was named Jasmine however the receipt says “Micheal” but it was definitely a tall lady at the window and a lady that took the order through the speaker. Fast food please get it together… please. This happens more times than they do get my order right not just here but everywhere and I only eat out very rarely. If you are going to charge this much for “fast food” then GET. IT. RIGHT!!!!!
Atmosphere: 1
Food: 1
Service: 1