Food is consistently fresh and the service is exceptional, definitely deserving of a tip. I truly appreciate the staff here, especially Steven. The staff at this location make me feel like I’m at home. The appearance of the staff and their hand washing, clean nails and glove usage reassure me, I’m paying for quality which is often lacking in the food service industry.
Atmosphere: 5
Food: 5
Service: 5
Eric Haley
Food is excellent.
Atmosphere: 5
Food: 5
Service: 4
Angel Southgate
The manager at the Madison location was very rude and mean to me me and my family won't be back until they get a decent manager that actually has respect for customers
Tabitha Knox
Went into 5 guys in Rivergate and the store was clean, the service was exceptional and the food was hot and delicious. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Harold Perez
I came with my son and them if they have any combos . Tell me no. They want me to pay almost $11.00 dollars for a burger without fries and a drink fries and a drink will add 8 dollars more that will be $19.00 without tax can be good but it is so ridiculous expensive .You can go to Mission BBQ and pay almost the same for decent meal.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hamburger
Tony Adkins
Usually we enjoy the hamburgers, but they were a little dry and didn't seem to have much flavor. We ordered the Cajun fries extra crispy. They tasted like they had been been sitting out for and put back in the fryer to reheat. Very disappointing. Took them home to put them in the air fryer to crisp them up. Had to repeat our order several times to get it correct. Ordered a hamburger with extra tomato. Two little pieces of the tomato end were on the burger that barely covered half of the patty. For the price, and the quality, could have gone to Cook Out and enjoyed a better dinner.
Atmosphere: 3
Food: 3
Service: 3
Cooper Gaming
Great experience
HeyyLatosha
Friendly service! However, they don't sell the onion burger as seen on social media. I did get a burger bowl :)
Atmosphere: 5
Food: 4
Service: 4
Mary S.
Five guys always hits the spot. The food is always delicious and fresh. The crew at this location was super friendly and fast. This is probably the cleanest five guys that I've ever visited.
Very very glad you had the billboard on the highway. Otherwise I wouldn’t have found it as it was sarcastic and had to turn around because it’s down low and there’s a tiny sign.I believe you changed the menu. It used to say all these toppings come on it unless you specify otherwise those would be the toppings and red and then there was a part where you can customize. It can add other things like jalapeños. Today when I ordered, I said the only thing I don’t want is mushrooms because I remember you put mushrooms on a regular burger . I added extra mayo and ketchup the way I like it. When I got my burger, it was plain with mayo and ketchup cheese only I asked what’s going on and apparently I didn’t say all the way. If that’s the case, the lady might’ve asked me why specified no mushrooms. Of course I wanted it the way you used to make it all the way all the time. I believe you’re missing out on your great burger and your customers are not getting your best. If they have to tell you they want it all the way. They used to say on your menu everything comes on it unless you specify you don’t want it you should go back to that in my opinion. Thank you for having milkshakes here. I think that’s important also. They did offer to remake my burger I just wanted to eat so I got the toppings on the side and had to build it myself.??????
Atmosphere: 5
Food: 4
Service: 5
David Vick
Those guys at this location were great.
Atmosphere: 5
Food: 5
Service: 5
Jill Collins
The employees were very kind and welcoming. We have a special needs daughter who likes to make her own order so she can feel independent and the gentleman at the register was so patient and kind to her. The food was excellent! As we were leaving we heard a couple of them say thank you, come again. It's not just the food that brings us back to this location, but the employees!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cheeseburger
Bettye H.
I had a cheeseburger, and I have to say it was the best burger I have ever had. I am 80 years old and have had a lot of burgers, but this one was the best!!!!!
Robbie Carrasco
Food was great, as always. But this service sucked!
Best five guys and kindest staff!
Food is consistently fresh and the service is exceptional, definitely deserving of a tip. I truly appreciate the staff here, especially Steven. The staff at this location make me feel like I’m at home. The appearance of the staff and their hand washing, clean nails and glove usage reassure me, I’m paying for quality which is often lacking in the food service industry.
Atmosphere: 5
Food: 5
Service: 5
Food is excellent.
Atmosphere: 5
Food: 5
Service: 4
The manager at the Madison location was very rude and mean to me me and my family won't be back until they get a decent manager that actually has respect for customers
Went into 5 guys in Rivergate and the store was clean, the service was exceptional and the food was hot and delicious. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
I came with my son and them if they have any combos . Tell me no. They want me to pay almost $11.00 dollars for a burger without fries and a drink fries and a drink will add 8 dollars more that will be $19.00 without tax can be good but it is so ridiculous expensive .You can go to Mission BBQ and pay almost the same for decent meal.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hamburger
Usually we enjoy the hamburgers, but they were a little dry and didn't seem to have much flavor. We ordered the Cajun fries extra crispy. They tasted like they had been been sitting out for and put back in the fryer to reheat. Very disappointing. Took them home to put them in the air fryer to crisp them up. Had to repeat our order several times to get it correct. Ordered a hamburger with extra tomato. Two little pieces of the tomato end were on the burger that barely covered half of the patty. For the price, and the quality, could have gone to Cook Out and enjoyed a better dinner.
Atmosphere: 3
Food: 3
Service: 3
Great experience
Friendly service! However, they don't sell the onion burger as seen on social media. I did get a burger bowl :)
Atmosphere: 5
Food: 4
Service: 4
Five guys always hits the spot. The food is always delicious and fresh. The crew at this location was super friendly and fast. This is probably the cleanest five guys that I've ever visited.
Restaurantji Recommends
Very very glad you had the billboard on the highway. Otherwise I wouldn’t have found it as it was sarcastic and had to turn around because it’s down low and there’s a tiny sign.I believe you changed the menu. It used to say all these toppings come on it unless you specify otherwise those would be the toppings and red and then there was a part where you can customize. It can add other things like jalapeños. Today when I ordered, I said the only thing I don’t want is mushrooms because I remember you put mushrooms on a regular burger . I added extra mayo and ketchup the way I like it. When I got my burger, it was plain with mayo and ketchup cheese only I asked what’s going on and apparently I didn’t say all the way. If that’s the case, the lady might’ve asked me why specified no mushrooms. Of course I wanted it the way you used to make it all the way all the time. I believe you’re missing out on your great burger and your customers are not getting your best. If they have to tell you they want it all the way. They used to say on your menu everything comes on it unless you specify you don’t want it you should go back to that in my opinion. Thank you for having milkshakes here. I think that’s important also. They did offer to remake my burger I just wanted to eat so I got the toppings on the side and had to build it myself.??????
Atmosphere: 5
Food: 4
Service: 5
Those guys at this location were great.
Atmosphere: 5
Food: 5
Service: 5
The employees were very kind and welcoming. We have a special needs daughter who likes to make her own order so she can feel independent and the gentleman at the register was so patient and kind to her. The food was excellent! As we were leaving we heard a couple of them say thank you, come again. It's not just the food that brings us back to this location, but the employees!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Cheeseburger
I had a cheeseburger, and I have to say it was the best burger I have ever had. I am 80 years old and have had a lot of burgers, but this one was the best!!!!!
Food was great, as always. But this service sucked!
Atmosphere: 5
Food: 5
Service: 2