I don't know why yesterday was special but my carryout order was perfect. The perfect amount of sauce and cheese. The breadsticks were awesome. The employees were very nice and it's the best experience I've ever had at this location!
Atmosphere: 5
Food: 5
Service: 5
Yolanda Shedd
I must admit I was disappointed in the quality of my pizza and even more so, the lack of customer service I received for this particular order. I ordered Papa John's pizza because they're my favorite. But this time, there was pineapple on my pepperoni pizza. I didn't ask for pineapple and when I called to report the issue, the manager was rude. He stated that because it was on the receipt, there was nothing to be done. And he then abruptly hung up! So I picked the pineapple chunks off, destroying the pie. I have not ordered pizza again since this incident. Although I received my order by delivery, the issue definitely affected my (home) atmosphere.
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Create Your Own Pizza, Philly Cheesesteak
L
Ordered a 12” cheese stick and got a 10” pizza instead. The drink and sauces were right. It was really weird. If you get from here def pick up and don’t order delivery.
Atmosphere: 1
Food: 1
Service: 1
Cellar Door
Cute chick with brown pants and glasses A+ job!
James Ferguson
Ordered a large works pizza and had it delivered. The pizza took an hour and a half to get. The pizza was also not close to being done and the slices looked like a small child did it. First and last time here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Garlic Sauce
Mootsie Bills
Usually my order is for pickup and I'm Alway's pleased with my food ,the presentation, temperature,sometimes the wait may be lengthy but my food is delicious and mouth? watering.
Atmosphere: 5
Food: 5
Service: 5
Doug G.
This Papa Johns is located in the Kroger complex on the corner of Old Hickory and Gallatin in Madison. Since moving to the area last year, this Papa Johns has become one of our go-to's for pizza. We have done carry-out and delivery through Uber Eats, as the store does not yet recognize our address. We have a standard order of Pepperoni/Mushroom pizza and Cheese Bread. No major issues with the order, whether delivery or carry-out. Only thing that we have noticed is when we get thin crust, the crust is either not cooked enough, or over cooked. Still edible in each situation, but definitely noticeable. Only other thing to note is they are not good at accurately quoting times. I think this is a general fail for most places, so I would add 15 minutes to your quoted pick-up and/or delivery time here. During each pick-up, the staff have been friendly. No issues there. Overall, standard Papa Johns location that will stay on rotation for us.
Joseph P.
What an awful experience with this location. Went online to order ahead and see what specials they might have for the location. Online ordering was "not available". Unfortunately, I couldn't seem to access the menu without selecting from Delivery vs Carryout. I pulled into the parking lot and decided to walk in to place my order - sign on the door was "no walk in orders". WTF. I go back to the car to call in my order. I get a staff member to take the pizza order. The specialty pizza I wanted apparently comes with ranch on it? Gross. I asked them to change it to Alfredo instead. She immediately attempted to upsell me on a dessert. Sure, why not. I also ordered a 2-liter. Wait time was quick. About ten minutes? Pretty good. I go in and was greeted immediately. They get my pizza. No dessert. No 2-liter. As I'm grabbing my own out of the cooler I'm informed that they are out of that dessert item. Another staff member at the register assured me I wasn't charged for it. Ok, whatever. I'm offered a receipt and I accept so I can double check when I get home. It's not itemized - just shows the total charge to my card. Finally sit down to eat with a movie- the dang pizza has ranch on it. Gross. No wonder this place has such low scoring reviews.
I don't know why yesterday was special but my carryout order was perfect. The perfect amount of sauce and cheese. The breadsticks were awesome. The employees were very nice and it's the best experience I've ever had at this location!
Atmosphere: 5
Food: 5
Service: 5
I must admit I was disappointed in the quality of my pizza and even more so, the lack of customer service I received for this particular order. I ordered Papa John's pizza because they're my favorite. But this time, there was pineapple on my pepperoni pizza. I didn't ask for pineapple and when I called to report the issue, the manager was rude. He stated that because it was on the receipt, there was nothing to be done. And he then abruptly hung up! So I picked the pineapple chunks off, destroying the pie. I have not ordered pizza again since this incident. Although I received my order by delivery, the issue definitely affected my (home) atmosphere.
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Create Your Own Pizza, Philly Cheesesteak
Ordered a 12” cheese stick and got a 10” pizza instead. The drink and sauces were right. It was really weird. If you get from here def pick up and don’t order delivery.
Atmosphere: 1
Food: 1
Service: 1
Cute chick with brown pants and glasses A+ job!
Ordered a large works pizza and had it delivered. The pizza took an hour and a half to get. The pizza was also not close to being done and the slices looked like a small child did it. First and last time here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Garlic Sauce
Usually my order is for pickup and I'm Alway's pleased with my food ,the presentation, temperature,sometimes the wait may be lengthy but my food is delicious and mouth? watering.
Atmosphere: 5
Food: 5
Service: 5
This Papa Johns is located in the Kroger complex on the corner of Old Hickory and Gallatin in Madison. Since moving to the area last year, this Papa Johns has become one of our go-to's for pizza. We have done carry-out and delivery through Uber Eats, as the store does not yet recognize our address. We have a standard order of Pepperoni/Mushroom pizza and Cheese Bread. No major issues with the order, whether delivery or carry-out. Only thing that we have noticed is when we get thin crust, the crust is either not cooked enough, or over cooked. Still edible in each situation, but definitely noticeable. Only other thing to note is they are not good at accurately quoting times. I think this is a general fail for most places, so I would add 15 minutes to your quoted pick-up and/or delivery time here. During each pick-up, the staff have been friendly. No issues there. Overall, standard Papa Johns location that will stay on rotation for us.
What an awful experience with this location. Went online to order ahead and see what specials they might have for the location. Online ordering was "not available". Unfortunately, I couldn't seem to access the menu without selecting from Delivery vs Carryout. I pulled into the parking lot and decided to walk in to place my order - sign on the door was "no walk in orders". WTF. I go back to the car to call in my order. I get a staff member to take the pizza order. The specialty pizza I wanted apparently comes with ranch on it? Gross. I asked them to change it to Alfredo instead. She immediately attempted to upsell me on a dessert. Sure, why not. I also ordered a 2-liter. Wait time was quick. About ten minutes? Pretty good. I go in and was greeted immediately. They get my pizza. No dessert. No 2-liter. As I'm grabbing my own out of the cooler I'm informed that they are out of that dessert item. Another staff member at the register assured me I wasn't charged for it. Ok, whatever. I'm offered a receipt and I accept so I can double check when I get home. It's not itemized - just shows the total charge to my card. Finally sit down to eat with a movie- the dang pizza has ranch on it. Gross. No wonder this place has such low scoring reviews.
Love the call service and they are so
Food: 5
Service: 5
Love the call service and they are so
Food: 5
Service: 5
Restaurantji Recommends
Friendly employees that actually act like they want to be at work!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Order on line. Get the text saying it's ready. Show to pick it up. They say no record. This has happened twice. Won't be
Food: 4
Ok I picked up 2 pizzas on 8/4/23 about 8:00. Both. of my pizza’s we’re not sliced and the bottom was burnt.Very bad customer service ??.
Atmosphere: 1
Food: 1
Service: 1
Delivery driver was very pleasant and efficient. I didn't get his name but he deserves recognition for his attitude. I hope I get him next time also.
Food: 5
Service: 5
Love ordering from the app, save a lot of money ?
Atmosphere: 5
Food: 5
Service: 5