I don’t go through the drive thru to have to wait for 15 minutes. It’s smoothies, they literally don't even have to be cooked. Won’t be returning.
Service: 1
Tote Regime
Horrible and this is my sixth attempt giving this location a try and there is always something wrong with the order or out of an item to make it. Today they were out of bananas and when asked what was in the smoothie I ordered the clerk stated he didn’t know. How do you not know what you are making someone? Also, if all of your smoothies require bananas and you are beside a grocery store, why not walk over and get bananas? Instead of turning paying customers away at $12 a smoothie. I hope the owner of the franchise sees this comment because you need a new staff and management. Hate to see you invest in a remodel just to have lazy losers ruin your business. You lost out on thousands today because your employees won’t simply walk 100 feet and purchase bananas. Shame.
Atmosphere: 1
Food: 1
Service: 1
Brey Baltazar
I’ve been here on 3 different occasions, and the first time they closed early with a note on the window and the other 2 times their “machine” was down.
Danielle Stewart
It says they open at 7am but at 7:20 I drove to the window and no one took my order waited for 5 minutes before driving off. Plus the guys that work here are not friendly!
Atmosphere: 1
Food: 1
Service: 1
Lu
Qur'nasia needs to be retrained. She had a terrible attitude and was rude for no reason. Terrible customer service. The guy they had behind the counter also had his underwear hanging out making drinks/food and no gloves.
Atmosphere: 1
Food: 2
Service: 1
Dina Perry
Horrible customer service. Employees are very rude.
Atmosphere: 1
Food: 2
Service: 1
Puja Kadolkar
Worst smoothie king in the area…and all smoothies are watered down and their attitude in am is like “Why am I here”, with pet hair all over…
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Daily Warrior
Cynda Bradley
Ordered online but hours hadn’t been updated so when I went to pick up my online order they were already closed. Haven’t been able to connect with anyone for a refund or replacement smoothie bowl. I just recommend double checking that they’re open before sending an online order in. In my experience the Brentwood location is a more consistent.
Fresh Rasouli
Awful costumer service :(
Service: 1
Maggie Bollinger
We were accidentally given the wrong drink and an employee ran after us in the parking lot and made sure I received the correct drink! Wonderful service and I so appreciate the dedication!
Just fyi, hours on google might need to be updated :)Went through a moment ago and it was pitch black.
Ileana Mendoza
This place just reopened after having been closed for a couple of months. Just stopped by today to get a smoothie, ordered two. After paying at the window, a couple of minutes later was told they had run out of green tea tango. So I was told to pick a different smoothie. Did not like any of the options so requested an acai bowl and said I would pay the difference. Then the cashier proceeded to charge me the full amount of the acai bowl and did not refund me for the smoothie. When I asked her if she has applied the smoothie credit that I just paid for, she said "oh we can't do that". All the while the other employee who was making the smoothie started huffing and puffing because I didn't want a smoothie she had already made. Then the cashier proceeded to ask, "do you want a refund?". Ummmm, YES! . Poor customer service!
Cody Robinson
Convenient place to get a smoothie. Pricey but good quality & good taste.
Alec Baker
$10 for a medium mango smoothie. Wow
Kelvin Ward
I stopped by this location today(Sunday) May 21 2023 where they have limited hours due to staffing issues. The hours on Sundays is 10am-5pm. I pulled into the drive thru at 11:50am and waited to be greeted but never was, then I said Hello and no response. I then drove by the window to find that no one was there. I then called the number on the website and no answer. Poor management.
I don’t go through the drive thru to have to wait for 15 minutes. It’s smoothies, they literally don't even have to be cooked. Won’t be returning.
Service: 1
Horrible and this is my sixth attempt giving this location a try and there is always something wrong with the order or out of an item to make it. Today they were out of bananas and when asked what was in the smoothie I ordered the clerk stated he didn’t know. How do you not know what you are making someone? Also, if all of your smoothies require bananas and you are beside a grocery store, why not walk over and get bananas? Instead of turning paying customers away at $12 a smoothie. I hope the owner of the franchise sees this comment because you need a new staff and management. Hate to see you invest in a remodel just to have lazy losers ruin your business. You lost out on thousands today because your employees won’t simply walk 100 feet and purchase bananas. Shame.
Atmosphere: 1
Food: 1
Service: 1
I’ve been here on 3 different occasions, and the first time they closed early with a note on the window and the other 2 times their “machine” was down.
It says they open at 7am but at 7:20 I drove to the window and no one took my order waited for 5 minutes before driving off. Plus the guys that work here are not friendly!
Atmosphere: 1
Food: 1
Service: 1
Qur'nasia needs to be retrained. She had a terrible attitude and was rude for no reason. Terrible customer service. The guy they had behind the counter also had his underwear hanging out making drinks/food and no gloves.
Atmosphere: 1
Food: 2
Service: 1
Horrible customer service. Employees are very rude.
Atmosphere: 1
Food: 2
Service: 1
Worst smoothie king in the area…and all smoothies are watered down and their attitude in am is like “Why am I here”, with pet hair all over…
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Daily Warrior
Ordered online but hours hadn’t been updated so when I went to pick up my online order they were already closed. Haven’t been able to connect with anyone for a refund or replacement smoothie bowl. I just recommend double checking that they’re open before sending an online order in. In my experience the Brentwood location is a more consistent.
Awful costumer service :(
Service: 1
We were accidentally given the wrong drink and an employee ran after us in the parking lot and made sure I received the correct drink! Wonderful service and I so appreciate the dedication!
Food: 5
Service: 5
Restaurantji Recommends
Just fyi, hours on google might need to be updated :)Went through a moment ago and it was pitch black.
This place just reopened after having been closed for a couple of months. Just stopped by today to get a smoothie, ordered two. After paying at the window, a couple of minutes later was told they had run out of green tea tango. So I was told to pick a different smoothie. Did not like any of the options so requested an acai bowl and said I would pay the difference. Then the cashier proceeded to charge me the full amount of the acai bowl and did not refund me for the smoothie. When I asked her if she has applied the smoothie credit that I just paid for, she said "oh we can't do that". All the while the other employee who was making the smoothie started huffing and puffing because I didn't want a smoothie she had already made. Then the cashier proceeded to ask, "do you want a refund?". Ummmm, YES! . Poor customer service!
Convenient place to get a smoothie. Pricey but good quality & good taste.
$10 for a medium mango smoothie. Wow
I stopped by this location today(Sunday) May 21 2023 where they have limited hours due to staffing issues. The hours on Sundays is 10am-5pm. I pulled into the drive thru at 11:50am and waited to be greeted but never was, then I said Hello and no response. I then drove by the window to find that no one was there. I then called the number on the website and no answer. Poor management.