I have to sadly add my voice to those who loved the old Other One but were disappointed in the new. (Please check the age of the reviews; any review older than a month from this one refers to the old location.) I can't comment on the food because I cancelled my to go order for two Vol burgers 30 minutes after placing the order in the restaurant and being told that they would be out in 10 more minutes.The sign that other reviews mention warns of a 20 minute minimum wait unless they are busy. Then the wait will be 40 minutes to an hour. The sign also states that this is because that they are now "a full service restaurant" and have three times as many customers as before.During my 30 minute wait, I counted no more than 9 customers at any time (myself included) and no fewer than 5 staff members.So I might have gotten my order in 20 minutes if there had been three customers?I may try them again with a call ahead to go order. But I would never bring a visitor or recommend the restaurant (as I have in the past) as it now stands.I miss the atmosphere of the old place. The new one doesn't seem to have any "character". I loved the old place and take no pleasure in giving the new a bad review.
Ron S.
The food here is great. They really do have the best burger in town. They have just opened in a new location and seem to be having a hard time getting experienced help, thus the wait times may be a little longer than expected, but the food is worth the wait. The Vol burger is my favorite. When they get settled in and the service is better I will give them 5 stars.
Donna Duggan
Absolute worst. Food took absolutely took too long to be served even though there was hardly anyone was there and the food wasn’t even cooked right despite the wait time. Also, absolute worst place to work as well. They try and tell u what u can and can’t do outside of work. Despite being completely out of jurisdiction according to their employee handbook they fired my son. Why say your going to open an investigation about a situation when your going to fire them anyway. Again absolute worst place ever and major disappointment
oriosz
I love this place but was underwhelmed today. New locations take some time. Burger was over cooked and blt bacon was burned. The kitchen was full of smoke. I don’t think the cooks paid attention. Still love the other one but maybe I’ll give them some time to work out the kinks.
Ricky B.
What has happened to this place? Just went for dinner tonight and it may be the absolute worst dining experience of my 50 years on earth. Got there and there was maybe 6 tables with guest. My wife and I both ordered burgers and fries. Server read the order back to us to confirm and we agreed it was exactly what we ordered. 45 mins later our order comes out. My wife ordered a Vol burger with cheese, bacon, and mayo only. It came out with cheese mayo, mustard and no bacon. We told server what was wrong and was told they would remake it to "Make it right". 15 mins later it comes back and all they did was throw 2 pieces of bacon on it. Still had mustard and she hates mustard. They took it back again and 15 mins later it comes back with cheese and bacon but no mayo. 3 times they got the order wrong. Unfathomable to make a customer wait over an hour and still not get thier order right in 3 tries. This place used to be something special in our little town. It was also over 80 degrees on the side we were seated in. Miserable dining experience. The other two tabless near us were still waiting over an hour for appetizers. I can only guess that the kitchen doesn't read or comprehend English very well.. That's the only explanation I can come up with. I hope whomever owns this place didn't spend a ton of money of the remodel as it will be empty again soon if DRAMATIC changes don't happen and fast.
Jennifer Underwood
We have always loved The Other one and understand that since moving into the new building they are still trying to work out some kinks. We were a little disappointed tonight. This was the first time we have been to the new building and it was nice to sit down and order like a full service restaurant. My husband ordered the italian sub with no onion, fries and soda. I ordered wings with two different sauces, zucchini sticks, and a soda. My husband's sub came out with turkey on it which was not supposed to be on it so they did politely remake it and the manager explained that they had new cooks. The second sandwich was good other than one side had onions. The wings were a little overdone but I ate them after knowing they are training new cooks. The waitress noticed we needed refills but never got them and when we asked for the refill she explained that she could not give us any because the machine had been cut off due to them closing. We were not aware that they were closed and it would have been nice to have had a refill before they cut the machines off. I want this new building to work. I want to give them another chance because we have always loved their food. If I can give any advice it would be to train the waitress to pay more attention to their customers needs and make sure to always keep drinks full and if it's close to closing time let the customers know because we didn't see a sign and we arrived at 7:20. Also if you know your drink machine shuts off at a certain time check with your customers before that time. I wish The Other One the best of luck to succeed in the new building.
Dennis Langley
New location. We tried for first time. Three things we ordered off menu were not available. Maybe they need to update their menu. Food was ok. Maybe our next time will be better. Will try again.
Ernie baker
Amazing local dinner. The owners and staff go above and beyond for their customers. Please remember this isn’t a fast food restaurant that has food cooked from a plastic bag or ahead of time. Your order is made to order with all ingredients added at the time it’s cooked. If you can understand that you will be very pleased with your meal.
Lynda Erickson
We waited no less than 30 minutes and since they're so disorganized at the front, they couldn't track who's next in line. When a table finally became available, the people that came in behind us said they were next and marched their happy butts right to the available table. We waited another 15 minutes, without acknowledgement, and left.While we waited, at least four different parties left as well as a to go order that tried to phone in but nobody answered.This was a terrible experience but, understanding that they just relocated, we'll try again in a few months.Google forced me to give a star rating, I hope to be able to adjust after another visit.
Taylor Stack
Walked in, there are signs warning the new establishment has waits that will be a little longer than the 20 minutes folks are used to due to more customers in a bigger space. No problem. It's 7pm, there are less than 12 people in the restaurant, and some already have their food. My order was taken within 2 minutes of being seated.30 minutes into my wait, another table which ordered before I arrived were told they had a printer malfunction and their order hadn't even been received by the kitchen, so they left. Another 15 minutes go by and now my waitress comes to me (45 minutes after I ordered, mind you) and says "it'll be another 25-30 minutes still, is that okay?"The first update I got was 45 minutes into waiting for a burger with bacon, at a restaurant which now sat only 9 people. 6 of which had their food. The remaining two? They were just told another 20 minutes even though they ordered before I arrived.A sign saying "slightly longer waits than the 20 minutes you're used to" is insufficient if it's a 70-75 minute wait for a single burger on a not so busy night. I will never be back here.
Excellent food, some kinks to work out with service but that'll come with time; switching formats isn't easy. We'll be back!
Tyler S.
Waited over an hour for two baskets of fries and four burgers. The food was alright, but not worth an hour wait. The firecracker fries were just cayenne pepper, there were no other spices on it. The grilled cheese buns on the Tobin burger were cold. My burger was medium, not well done like they say that every burger is supposed to be cooked. The service was also not great. They could have better communicated the situation if the kitchen was delayed instead of standing around. The kitchen being delayed also made them rush. This place has a lot of potential because the burgers were actually very good. If the service was a little better and the kitchen wasn't delayed, this would be a four star burger place.
Chip Dooley
We were the first customer at the new location. Great chargrilled burgers and home made onion rings!
Kandy D Bingham
Waited 30 minutes after I ordered to come tell me they didn’t have all the ingredients for what I ordered. That should have been resolved as soon as the line cook seen the ticket. When I arrived there were 4 tables. Not horribly busy. So I think you should have done a soft opening to get ready.
Nikademus
Absolutely one of our favorite places to eat!! Everything on the menu is amazing but as a vegetarian finding a place with so many options is thrilling. Whether its a veggie burger done in a 100 different ways or a tofu reuben I have never left not satisfied. The laid back feel and friendly staff is also a plus when coming over from the pool or coming in to eat with the family. We are so glad we found this Oak Ridge treasure.
I have to sadly add my voice to those who loved the old Other One but were disappointed in the new. (Please check the age of the reviews; any review older than a month from this one refers to the old location.) I can't comment on the food because I cancelled my to go order for two Vol burgers 30 minutes after placing the order in the restaurant and being told that they would be out in 10 more minutes.The sign that other reviews mention warns of a 20 minute minimum wait unless they are busy. Then the wait will be 40 minutes to an hour. The sign also states that this is because that they are now "a full service restaurant" and have three times as many customers as before.During my 30 minute wait, I counted no more than 9 customers at any time (myself included) and no fewer than 5 staff members.So I might have gotten my order in 20 minutes if there had been three customers?I may try them again with a call ahead to go order. But I would never bring a visitor or recommend the restaurant (as I have in the past) as it now stands.I miss the atmosphere of the old place. The new one doesn't seem to have any "character". I loved the old place and take no pleasure in giving the new a bad review.
The food here is great. They really do have the best burger in town. They have just opened in a new location and seem to be having a hard time getting experienced help, thus the wait times may be a little longer than expected, but the food is worth the wait. The Vol burger is my favorite. When they get settled in and the service is better I will give them 5 stars.
Absolute worst. Food took absolutely took too long to be served even though there was hardly anyone was there and the food wasn’t even cooked right despite the wait time. Also, absolute worst place to work as well. They try and tell u what u can and can’t do outside of work. Despite being completely out of jurisdiction according to their employee handbook they fired my son. Why say your going to open an investigation about a situation when your going to fire them anyway. Again absolute worst place ever and major disappointment
I love this place but was underwhelmed today. New locations take some time. Burger was over cooked and blt bacon was burned. The kitchen was full of smoke. I don’t think the cooks paid attention. Still love the other one but maybe I’ll give them some time to work out the kinks.
What has happened to this place? Just went for dinner tonight and it may be the absolute worst dining experience of my 50 years on earth. Got there and there was maybe 6 tables with guest. My wife and I both ordered burgers and fries. Server read the order back to us to confirm and we agreed it was exactly what we ordered. 45 mins later our order comes out. My wife ordered a Vol burger with cheese, bacon, and mayo only. It came out with cheese mayo, mustard and no bacon. We told server what was wrong and was told they would remake it to "Make it right". 15 mins later it comes back and all they did was throw 2 pieces of bacon on it. Still had mustard and she hates mustard. They took it back again and 15 mins later it comes back with cheese and bacon but no mayo. 3 times they got the order wrong. Unfathomable to make a customer wait over an hour and still not get thier order right in 3 tries. This place used to be something special in our little town. It was also over 80 degrees on the side we were seated in. Miserable dining experience. The other two tabless near us were still waiting over an hour for appetizers. I can only guess that the kitchen doesn't read or comprehend English very well.. That's the only explanation I can come up with. I hope whomever owns this place didn't spend a ton of money of the remodel as it will be empty again soon if DRAMATIC changes don't happen and fast.
We have always loved The Other one and understand that since moving into the new building they are still trying to work out some kinks. We were a little disappointed tonight. This was the first time we have been to the new building and it was nice to sit down and order like a full service restaurant. My husband ordered the italian sub with no onion, fries and soda. I ordered wings with two different sauces, zucchini sticks, and a soda. My husband's sub came out with turkey on it which was not supposed to be on it so they did politely remake it and the manager explained that they had new cooks. The second sandwich was good other than one side had onions. The wings were a little overdone but I ate them after knowing they are training new cooks. The waitress noticed we needed refills but never got them and when we asked for the refill she explained that she could not give us any because the machine had been cut off due to them closing. We were not aware that they were closed and it would have been nice to have had a refill before they cut the machines off. I want this new building to work. I want to give them another chance because we have always loved their food. If I can give any advice it would be to train the waitress to pay more attention to their customers needs and make sure to always keep drinks full and if it's close to closing time let the customers know because we didn't see a sign and we arrived at 7:20. Also if you know your drink machine shuts off at a certain time check with your customers before that time. I wish The Other One the best of luck to succeed in the new building.
New location. We tried for first time. Three things we ordered off menu were not available. Maybe they need to update their menu. Food was ok. Maybe our next time will be better. Will try again.
Amazing local dinner. The owners and staff go above and beyond for their customers. Please remember this isn’t a fast food restaurant that has food cooked from a plastic bag or ahead of time. Your order is made to order with all ingredients added at the time it’s cooked. If you can understand that you will be very pleased with your meal.
We waited no less than 30 minutes and since they're so disorganized at the front, they couldn't track who's next in line. When a table finally became available, the people that came in behind us said they were next and marched their happy butts right to the available table. We waited another 15 minutes, without acknowledgement, and left.While we waited, at least four different parties left as well as a to go order that tried to phone in but nobody answered.This was a terrible experience but, understanding that they just relocated, we'll try again in a few months.Google forced me to give a star rating, I hope to be able to adjust after another visit.
Walked in, there are signs warning the new establishment has waits that will be a little longer than the 20 minutes folks are used to due to more customers in a bigger space. No problem. It's 7pm, there are less than 12 people in the restaurant, and some already have their food. My order was taken within 2 minutes of being seated.30 minutes into my wait, another table which ordered before I arrived were told they had a printer malfunction and their order hadn't even been received by the kitchen, so they left. Another 15 minutes go by and now my waitress comes to me (45 minutes after I ordered, mind you) and says "it'll be another 25-30 minutes still, is that okay?"The first update I got was 45 minutes into waiting for a burger with bacon, at a restaurant which now sat only 9 people. 6 of which had their food. The remaining two? They were just told another 20 minutes even though they ordered before I arrived.A sign saying "slightly longer waits than the 20 minutes you're used to" is insufficient if it's a 70-75 minute wait for a single burger on a not so busy night. I will never be back here.
Restaurantji Recommends
Excellent food, some kinks to work out with service but that'll come with time; switching formats isn't easy. We'll be back!
Waited over an hour for two baskets of fries and four burgers. The food was alright, but not worth an hour wait. The firecracker fries were just cayenne pepper, there were no other spices on it. The grilled cheese buns on the Tobin burger were cold. My burger was medium, not well done like they say that every burger is supposed to be cooked. The service was also not great. They could have better communicated the situation if the kitchen was delayed instead of standing around. The kitchen being delayed also made them rush. This place has a lot of potential because the burgers were actually very good. If the service was a little better and the kitchen wasn't delayed, this would be a four star burger place.
We were the first customer at the new location. Great chargrilled burgers and home made onion rings!
Waited 30 minutes after I ordered to come tell me they didn’t have all the ingredients for what I ordered. That should have been resolved as soon as the line cook seen the ticket. When I arrived there were 4 tables. Not horribly busy. So I think you should have done a soft opening to get ready.
Absolutely one of our favorite places to eat!! Everything on the menu is amazing but as a vegetarian finding a place with so many options is thrilling. Whether its a veggie burger done in a 100 different ways or a tofu reuben I have never left not satisfied. The laid back feel and friendly staff is also a plus when coming over from the pool or coming in to eat with the family. We are so glad we found this Oak Ridge treasure.