The good parts: bun was excellent and service was fast. The bad the corned beef wasn’t that good. I didn’t expect New York deli quality but it was underwhelming. The biggest disappointment was the fries. The curly fries were barely half full and some were regular fries. I know being the fry person is a thankless job because I did it in high school. I can say I never filled a box half full so pretty poor effort.
Atmosphere: 4
Food: 3
Service: 3
Bobbie Morgan
Thought we would try this Arby's Spring Hill once again disappointed !! order Big Cheesey Bacon Deluxe Burgers and two Classic Roast beef after ordering it was brought to our attention they had no bacon they refunded my card $1.20 lol and actually that was OK. The real kicker here was after getting home the buns we're BURNT wished there was a way to attach a picture lol So I called the store to speak with the manager to let her know so she could put a face on the review this is how she replied "Thank you."Thank you Spring Hill Arby's for making my decision not to return an easy one..I can not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Grace Covington
This place is a joke. My husband and myself (I work in a deli) will never go back due to the way they made my sandwich, meat and cheese were not even on bun, then when a replacement was asked for the person put enough sauce on it for three sandwiches, this occurred as the individual making it was laughing. When my husband asked to speak to the manager, who was also laughing in the back, was made to feel that the complaint was not being taken seriously, we asked for our money back and only received a portion of it. The worst part was that there was not anyone else that they were serving in the drive through or inside. Extremely poor management and employees. They all need to be replaced.
Atmosphere: 1
Food: 1
Service: 1
Nikki Latta
Horrible drive thru service! If you don't have enough employees close the dinning room.
Service: 1
Roderick Greene
If I could give it ZERO stars I would. Very rude in person and over the phone. My buffalo chicken sandwich was not tossed - just a squirt of buffalo sauce and ranch. I also did not receive my add on items, even though they were paid for.
Cj Greenway
Y’all really are terrible.
Atmosphere: 1
Food: 1
Service: 1
Ron Perry
Food was absolutely gross. Drink was old no flavor. Now I see why you all have a 2.0 yelp rating. I won’t be back. Fries were fresh
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries, Roast Beef
William Preslar
I am outside the building with doors locked. Worker was outside left us outside with no explanation as to why the lobby is closed at 7:12 p.m. with customers inside. Worker basically shut door in our face. Business appears to be fully staffed, but I felt it was extremely rude to have another worker let them in but leave us outside with no explanation as to why doors are locked. I've never experienced anything like that before at a business, where there is no words exchanged and your just left outside. Arbys may have the meats but are lacking in customer service.
Daniel Day
The ruben was good. Curly fries were ok. Service was 100%. Great team.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
David Simmons
I realize that typically fast food places don't get the best reviews, but I've never been to one where EVERYTHING was wrong with my order. They put cheese sauce on my roast beef sandwich when I wanted just the classic roast beef, they forgot to put my fries in the bag, my apple turnover was actually a cherry turnover, and my drink was just carbonated water because they needed to change the syrup. But if that's not enough, the real reason I'm writing this review is because while I was sitting there waiting on my order, a lady came in who had gone through the drive through and she was missing two items as well. They obviously don't listen, don't read, or don't care at this location.
Got in before it rained. The gentleman that gave us our food really seemed to enjoy his job. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Brooke Atkinson
I stopped even trying here. I have to work late nights in my job too. But this restaurant closes 45 minutes early every single night. And when they are open, they don’t even try to be helpful. Perhaps the worst Arby’s I’ve encountered in my entire
Atmosphere: 1
Food: 2
Service: 1
TheChivalryGaming
Got the wrong drink and didn’t receive the whole other half of my order, if I could give 0 stars I
Atmosphere: 1
Food: 1
Service: 1
Jennifer Feustel
Lady at the window and taking orders have a very bad attitude. If ya don’t like ya job find another. All I can say is hope people treat you better than you treat
Service: 1
Zach Vickers
Fresh and delicious but didn't drop in any sauces as requested.
The good parts: bun was excellent and service was fast. The bad the corned beef wasn’t that good. I didn’t expect New York deli quality but it was underwhelming. The biggest disappointment was the fries. The curly fries were barely half full and some were regular fries. I know being the fry person is a thankless job because I did it in high school. I can say I never filled a box half full so pretty poor effort.
Atmosphere: 4
Food: 3
Service: 3
Thought we would try this Arby's Spring Hill once again disappointed !! order Big Cheesey Bacon Deluxe Burgers and two Classic Roast beef after ordering it was brought to our attention they had no bacon they refunded my card $1.20 lol and actually that was OK. The real kicker here was after getting home the buns we're BURNT wished there was a way to attach a picture lol So I called the store to speak with the manager to let her know so she could put a face on the review this is how she replied "Thank you."Thank you Spring Hill Arby's for making my decision not to return an easy one..I can not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
This place is a joke. My husband and myself (I work in a deli) will never go back due to the way they made my sandwich, meat and cheese were not even on bun, then when a replacement was asked for the person put enough sauce on it for three sandwiches, this occurred as the individual making it was laughing. When my husband asked to speak to the manager, who was also laughing in the back, was made to feel that the complaint was not being taken seriously, we asked for our money back and only received a portion of it. The worst part was that there was not anyone else that they were serving in the drive through or inside. Extremely poor management and employees. They all need to be replaced.
Atmosphere: 1
Food: 1
Service: 1
Horrible drive thru service! If you don't have enough employees close the dinning room.
Service: 1
If I could give it ZERO stars I would. Very rude in person and over the phone. My buffalo chicken sandwich was not tossed - just a squirt of buffalo sauce and ranch. I also did not receive my add on items, even though they were paid for.
Y’all really are terrible.
Atmosphere: 1
Food: 1
Service: 1
Food was absolutely gross. Drink was old no flavor. Now I see why you all have a 2.0 yelp rating. I won’t be back. Fries were fresh
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries, Roast Beef
I am outside the building with doors locked. Worker was outside left us outside with no explanation as to why the lobby is closed at 7:12 p.m. with customers inside. Worker basically shut door in our face. Business appears to be fully staffed, but I felt it was extremely rude to have another worker let them in but leave us outside with no explanation as to why doors are locked. I've never experienced anything like that before at a business, where there is no words exchanged and your just left outside. Arbys may have the meats but are lacking in customer service.
The ruben was good. Curly fries were ok. Service was 100%. Great team.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
I realize that typically fast food places don't get the best reviews, but I've never been to one where EVERYTHING was wrong with my order. They put cheese sauce on my roast beef sandwich when I wanted just the classic roast beef, they forgot to put my fries in the bag, my apple turnover was actually a cherry turnover, and my drink was just carbonated water because they needed to change the syrup. But if that's not enough, the real reason I'm writing this review is because while I was sitting there waiting on my order, a lady came in who had gone through the drive through and she was missing two items as well. They obviously don't listen, don't read, or don't care at this location.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Got in before it rained. The gentleman that gave us our food really seemed to enjoy his job. Will be back!
Atmosphere: 5
Food: 5
Service: 5
I stopped even trying here. I have to work late nights in my job too. But this restaurant closes 45 minutes early every single night. And when they are open, they don’t even try to be helpful. Perhaps the worst Arby’s I’ve encountered in my entire
Atmosphere: 1
Food: 2
Service: 1
Got the wrong drink and didn’t receive the whole other half of my order, if I could give 0 stars I
Atmosphere: 1
Food: 1
Service: 1
Lady at the window and taking orders have a very bad attitude. If ya don’t like ya job find another. All I can say is hope people treat you better than you treat
Service: 1
Fresh and delicious but didn't drop in any sauces as requested.
Atmosphere: 5
Food: 5
Service: 3