Good luck getting your order right at this location. Expect horrid customer service and long waits
javier vazquez
Worst service ever, ordered on line and said 15 min, got there and he said will be out soon, another 45 min later he said not yet, I happen to check the screen and it was in the wormer 45 min ago. That didn’t even apologize and I took the wormed up food and went home. The place is run by a bunch of kids that don’t care about the customers in front and have no communication with what’s going on with the customers. Will never go there again.
Atmosphere: 1
Food: 2
Service: 1
Bonnie Tyndall
They don’t sell the new(and advertised) pizzas. Totally screwed up my dinner plans. They
Atmosphere: 1
Food: 1
Service: 1
Kay Ocheltree
Delicious pizza. Good service. Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crazy Bread, Pepperoni Pizza
Andrea Lewis
I was hesitant to go here because of all the negative reviews. I ordered pizza through the website, and when I went to pick it up at the time promised, it was ready and everything was as ordered. Definitely will be returning and I’m glad I tried it despite all the negative reviews.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crazy Bread
PFF
This place needs several lessons in customer service!! A few weeks ago there was the most awful interaction between a customer and a couple of employees here. The customer had a paid for order. Picked it up. It included a drink. He grabbed a 2 liter and walked out. The two employees, I think one was a manager, accosted him, and grabbed his receipt saying they wanted to look at it. Then told him he didn't order a 2 liter, it showed a 20 oz drink on his receipt. The guy was like, I'm so sorry, I thought I ordered a 2 liter, calmly, I might add, which I understand, their drink ordering system is a weird mess!! Then the 'manager' yelled at him, "You're not going to steal from us". Poor guy was like, okay? He legit looked like he didn't know what was going on. Is this how you train your managers and employees to treat customers?? If so, I will never order from here again. I hope the guy calls corporate to complain. Legit this place needs some training in customer service. It was embarrassing and I hope the guy never goes back. There is no way he was stealing. Like I said their drink ordering system is truly messed up. Maybe fix that instead of making unfounded accusations!!
Atmosphere: 1
Food: 1
Service: 1
Pamela Owens
Ordered 15 pizzas at $153.00 for a birthday party and called a week in advance to place an order and called 3 hours before pick up time to make sure order would be ready and was met with a wait and then the order was wrong and when I said this I was met with 1 of the rudest laziest cashiers ever who stated its not his problem. He was slinging the utensils as well as my pizzas, and after bad attitudes, I was told I couldn't pay in cash as they don't take 100 or 50 in bills something that should have been said up front. The only thing that saves it some what is Jason the manager apologizing and helping me take the pizza to the truck as lazy rude front staff just tossed them on the counter and walked away...
Atmosphere: 1
Food: 3
Service: 1
Tierra Hensley
This place on Port Royal is always busy and backed up. Order in advance if you are in a hurry, it could be delayed!
Atmosphere: 5
Food: 5
Service: 5
P. L.
I just witnessed the most awful interaction between a customer and a couple of employees here. The guy had a paid for order. Picked it up. It included a drink. He grabbed a 2 liter apparently and walked out. The two employees, I think one was a manager, accosted him, and grabbed his receipt saying they wanted to look at it. Then told him he didn't order a 2 liter, it was a 20 oz. The guy was like, I'm sorry, I thought I ordered a 2 liter, calmly, I might add, which I understand, their drink ordering system is a weird mess!! Then the 'manager' yelled at him, "You're not going to steal from us". Poor guy was like, okay. He legit looked like he didn't know what was going on. Is this how you train your managers and employees to treat customers?? Is so, I will never be back. I hope the guy calls corporate to complain. Legit this place needs some training in customer service. It was embarrassing and I hope the guy never goes back. There is no way he was stealing. Like I said their drink ordering system is truly messed up. Maybe fix that instead of making unfounded accusations!!
Allen
Incompetent, rude staff more concerned with playing graba** in the kitchen than making pizzas. Buyer beware. Wouldn't be shocked if this location was a means of hiding more nefarious sources of revenue. Hard to believe that their food service business is viable.
Yikes, 50 minutes for a cheese pizza after being quoted 30mob. They advertise hot and ready… got a thumbs up though, so I think they are learning customer service skills in training…
Courtney Young
Ordered a single pizza online. It's said 24-40ish mins. I waited until 50 mins went by and asked as I'm running late and they didn't make my pizza. So I sat in the store for 20mins waiting for something that wasn't even cooking. I didn't even get a pizza. Port Royal location.
Atmosphere: 1
Service: 1
M C.
It gets busy at times, but the pizza is good and the price is right. Staffed mostly by teenagers, but they do their best. Those of us who worked retail in our youth should remember what it was like, and cut them some slack. I've seen some customers treat them poorly when they have to wait longer than they'd like to for their pizza to be ready, or they forget their phone with the code to open the "pizza portal". It's not pretty.
ValkenVügen (Sean M.)
Waited 30 minutes for a basic pizza only for it to be the wrong order.
Atmosphere: 1
Food: 2
Service: 1
Andea R.
They do not carry hot and ready cheese pizzas because they do not sell. No cheese bread ready for about 25 minutes and they were out of parmesan cheese packets. I love little Caesar's but this one is out of everything and they are actually really busy for 7pm.
Good luck getting your order right at this location. Expect horrid customer service and long waits
Worst service ever, ordered on line and said 15 min, got there and he said will be out soon, another 45 min later he said not yet, I happen to check the screen and it was in the wormer 45 min ago. That didn’t even apologize and I took the wormed up food and went home. The place is run by a bunch of kids that don’t care about the customers in front and have no communication with what’s going on with the customers. Will never go there again.
Atmosphere: 1
Food: 2
Service: 1
They don’t sell the new(and advertised) pizzas. Totally screwed up my dinner plans. They
Atmosphere: 1
Food: 1
Service: 1
Delicious pizza. Good service. Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crazy Bread, Pepperoni Pizza
I was hesitant to go here because of all the negative reviews. I ordered pizza through the website, and when I went to pick it up at the time promised, it was ready and everything was as ordered. Definitely will be returning and I’m glad I tried it despite all the negative reviews.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crazy Bread
This place needs several lessons in customer service!! A few weeks ago there was the most awful interaction between a customer and a couple of employees here. The customer had a paid for order. Picked it up. It included a drink. He grabbed a 2 liter and walked out. The two employees, I think one was a manager, accosted him, and grabbed his receipt saying they wanted to look at it. Then told him he didn't order a 2 liter, it showed a 20 oz drink on his receipt. The guy was like, I'm so sorry, I thought I ordered a 2 liter, calmly, I might add, which I understand, their drink ordering system is a weird mess!! Then the 'manager' yelled at him, "You're not going to steal from us". Poor guy was like, okay? He legit looked like he didn't know what was going on. Is this how you train your managers and employees to treat customers?? If so, I will never order from here again. I hope the guy calls corporate to complain. Legit this place needs some training in customer service. It was embarrassing and I hope the guy never goes back. There is no way he was stealing. Like I said their drink ordering system is truly messed up. Maybe fix that instead of making unfounded accusations!!
Atmosphere: 1
Food: 1
Service: 1
Ordered 15 pizzas at $153.00 for a birthday party and called a week in advance to place an order and called 3 hours before pick up time to make sure order would be ready and was met with a wait and then the order was wrong and when I said this I was met with 1 of the rudest laziest cashiers ever who stated its not his problem. He was slinging the utensils as well as my pizzas, and after bad attitudes, I was told I couldn't pay in cash as they don't take 100 or 50 in bills something that should have been said up front. The only thing that saves it some what is Jason the manager apologizing and helping me take the pizza to the truck as lazy rude front staff just tossed them on the counter and walked away...
Atmosphere: 1
Food: 3
Service: 1
This place on Port Royal is always busy and backed up. Order in advance if you are in a hurry, it could be delayed!
Atmosphere: 5
Food: 5
Service: 5
I just witnessed the most awful interaction between a customer and a couple of employees here. The guy had a paid for order. Picked it up. It included a drink. He grabbed a 2 liter apparently and walked out. The two employees, I think one was a manager, accosted him, and grabbed his receipt saying they wanted to look at it. Then told him he didn't order a 2 liter, it was a 20 oz. The guy was like, I'm sorry, I thought I ordered a 2 liter, calmly, I might add, which I understand, their drink ordering system is a weird mess!! Then the 'manager' yelled at him, "You're not going to steal from us". Poor guy was like, okay. He legit looked like he didn't know what was going on. Is this how you train your managers and employees to treat customers?? Is so, I will never be back. I hope the guy calls corporate to complain. Legit this place needs some training in customer service. It was embarrassing and I hope the guy never goes back. There is no way he was stealing. Like I said their drink ordering system is truly messed up. Maybe fix that instead of making unfounded accusations!!
Incompetent, rude staff more concerned with playing graba** in the kitchen than making pizzas. Buyer beware. Wouldn't be shocked if this location was a means of hiding more nefarious sources of revenue. Hard to believe that their food service business is viable.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Yikes, 50 minutes for a cheese pizza after being quoted 30mob. They advertise hot and ready… got a thumbs up though, so I think they are learning customer service skills in training…
Ordered a single pizza online. It's said 24-40ish mins. I waited until 50 mins went by and asked as I'm running late and they didn't make my pizza. So I sat in the store for 20mins waiting for something that wasn't even cooking. I didn't even get a pizza. Port Royal location.
Atmosphere: 1
Service: 1
It gets busy at times, but the pizza is good and the price is right. Staffed mostly by teenagers, but they do their best. Those of us who worked retail in our youth should remember what it was like, and cut them some slack. I've seen some customers treat them poorly when they have to wait longer than they'd like to for their pizza to be ready, or they forget their phone with the code to open the "pizza portal". It's not pretty.
Waited 30 minutes for a basic pizza only for it to be the wrong order.
Atmosphere: 1
Food: 2
Service: 1
They do not carry hot and ready cheese pizzas because they do not sell. No cheese bread ready for about 25 minutes and they were out of parmesan cheese packets. I love little Caesar's but this one is out of everything and they are actually really busy for 7pm.