Traveled to Amarillo on 4/5/24 to spend the weekend with my kids. By the time I got off of work, drove there a got kids picked up, and checked into the hotel it was about 10pm. Went through the drive through on Bell and 34th st. The lady that took my order made it very clear she didn't want to. They were out of this or that, and she didn't offer any solutions or suggestions or tell me what they weren't out of. When we settled on something they did have she asked me if I minded waiting for 25 minutes, and we said that'd be fine. She sounded disappointed with that. I e been to this location and many others multiple times. Normally if they need to make it fresh it's a 15 minute wait or less. We were the only car in the drive through. Paid, and pulled into the spot she told me to. There was a car in the spot beside us, and the driver was at the front door knocking trying to get their attention. It's a solid wall of windows and he stood there for maybe 5 solid minutes waving his arms or knocking. They finally got his food out and he left. We got our food about 20 minutes after we parked, not too bad. Found out they no longer give red peppers for the pizza, sad face. Got home and the pizza was fresh and YUMMO. The cheese sticks were old and so hard they were tough. Like id take a bite, and have to rip it off. You could not even get your front teeth through it, had to tear a bite off. Bad experience, bad food, and bad service. Not what we are used to for sure.
Food: 1
Service: 1
Ari
On March 20th I ordered 42 dollars of pizza for my family online. I never complain or put reviews but after calling and getting no help and then no call back from the number provided for almost a week now, I gotta say something. The pizza (deep dish AND the hand tossed) had raw dough. I have photos. I asked if we could have at least the deep dish replaced since it was the absolute worst and they said "since you've eaten part of the pizza we can't replace it." What?! How else did we find out it was uncooked? We had to bite into it a couple times to figure out it wasn't cooked. Took pics of all the uneaten pizza along with the raw uncooked bitten pieces. We threw it away and called it a loss. This is happening at the other locations as well. Especially the one on plains/Georgia. They have replaced my parents pizzas entirely before because it was all raw dough.
Atmosphere: 1
Food: 1
Service: 2
Debi Lea
Can't seem to ever get the extra sauce we ask for on the
Atmosphere: 2
Food: 3
Service: 3
Billie Urioste
Pizza isn't that good
Atmosphere: 3
Food: 1
Service: 3
Kevin Colwell
im a regular at this resteraunt and they are literally overcharging people my order is simple i get two italian cheese breads no marinara but i get extra extra garlic and parm cheese on both of them because i like the flavoring of the garlic and parm cheese on it but i go today and order my usual 2 cheese breads that mind you are 5dollars a piece maybe 6 at max but i dont understand they charge me on my recipt it says 2 custom itialian cheese breads and under that it says whole:extra cheese and then under that it says 2 toppings on the side for 3 dollars mind you there custiom cheese breads both are 13 already and you have to add in the taxs but for 2 cheesebreads because the managment and LC has went down hill it cost me $17.32 for just two cheese breads with a little extra toppings on them i dont mind paying for the extra toppings but i think this location is overcharging people that want extra this regional manager or manager needs to change alot or this location needs a whole new manager because this location is costing the company money and customers because of the uncleanly ness and rudeness of staff i asked the lady that was working the window i said wait how does it come out to $17.32 when the cheesebreads are only 5 something maybe 6 dollars max and she rudely said thats how they told me to ring it up sir but this location needs to change i go to this location because i like the garlic butter and parm cheese on my cheesebread instead of putting itilian seasoning on the bread but honestly i think im gonna go somewhere else until corperate does something about this location because this is rediculous
Atmosphere: 1
Food: 1
Service: 1
Scott Smith
This place is not organized and does not communicate clearly. Bad
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Combo Meal
Shelbi Farmer
Long story short staff is very disrespectful and not understandingCame to this location about a month ago.. had to call to talk to a manager due to my entire order being wrong. Decided to give it another try.. very simple order I may add. Pepperoni pizza with the crazy combo meal deal. Lady repeated my order over the menu board. When I got to the window the girl proceeded to ask me what my order was. I once again repeated "a pepperoni pizza with the meal deal crazy bread." Lady looked at me and said "so what did you want me to do for you??" I proceeded to tell them this isn't the first time this has happened to me and the only difference is the 2 litter soda. They just stair at me.. then a gentleman I assume is a manger jumps in saying nah you didn't say that.. I never heard a meal deal come through drive.
Atmosphere: 1
Food: 1
Service: 1
Ricardo Oliveira
Very good
Angelgummy Goddess
Had to go try their
Atmosphere: 4
Food: 4
Service: 4
Carmen Coleman
I called in an order & was told it would be about 10 minutes. 30 minutes later, I was told they still hadn't started it. I requested a refund.
the quality is hit or miss. some very nice people but it's very inconvenient when you can't call it in because there phone doesn't work.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Meat Treat, Cheesy Bread
Gelly U.
The past two times I have gone to this location I have gotten sick with food poisoning I had to go to the Er yesterday after eating pepperoni pizza made at this locatio. I do not recommend!
Karissa Hatter
1. I arrived at roughly 1300 hours. I ordered a calzony. My history with this restaurant is that it's been the best little caesars in Amarillo. That changed today. 2. I dropped off the Calzony with my teenage son and went to work. I get home from work and it's not touched. I said, why didn't you eat? He replied, "There was no dipping marinara!" Why in the hell would you serve a calzony without the sauce??? We gave that cold ish away. $9.60 wasted. 2. I return at 1945 hours to see if they would remake the Calzony hot and fresh and give the sauce. They would but only if I paid for another. They refused to fix their mistake. Instantly lost all respect for management. 3. I ordered another calzony to give them a second chance. I'm waiting on the to cook it and I'm watching them make the food without hair nets and no gloves. ? ? Why is basic food handling so difficult???? Why is customer service non existent these days. I'm so done with this restaurant. Never again will I give them my business and you shouldn't either. Gross.
Atmosphere: 3
Food: 1
Service: 1
Tracy Ross
Along with the pizza being left on my front patio without them knocking. It was the worst pizza I've ever tried to eat. There were 3 or less pieces of sausage per piece per slice. I will never order again.
Food: 1
Service: 1
Riley Dog
Placed an online order and waited 45 minutes and they still hadn't put one of the pizzas in. The manager, Ari, was anything but helpful and very incompetent (couldn't even figure out how to void the order). She could care less that I was waiting there for 45 minutes and still walked out with nothing. I understand mistakes happen. But how a manager owns up to those mistakes is what matters. Ari accepted no responsibility and blamed it on other employees. Clearly she doesn't know how to be a manager. I know it's hard to get good help these days, but they promoted the wrong employee. I ended up ordering from a different little Caesars and had a great experience at that one. Will never go back to this location again.
Traveled to Amarillo on 4/5/24 to spend the weekend with my kids. By the time I got off of work, drove there a got kids picked up, and checked into the hotel it was about 10pm. Went through the drive through on Bell and 34th st. The lady that took my order made it very clear she didn't want to. They were out of this or that, and she didn't offer any solutions or suggestions or tell me what they weren't out of. When we settled on something they did have she asked me if I minded waiting for 25 minutes, and we said that'd be fine. She sounded disappointed with that. I e been to this location and many others multiple times. Normally if they need to make it fresh it's a 15 minute wait or less. We were the only car in the drive through. Paid, and pulled into the spot she told me to. There was a car in the spot beside us, and the driver was at the front door knocking trying to get their attention. It's a solid wall of windows and he stood there for maybe 5 solid minutes waving his arms or knocking. They finally got his food out and he left. We got our food about 20 minutes after we parked, not too bad. Found out they no longer give red peppers for the pizza, sad face. Got home and the pizza was fresh and YUMMO. The cheese sticks were old and so hard they were tough. Like id take a bite, and have to rip it off. You could not even get your front teeth through it, had to tear a bite off. Bad experience, bad food, and bad service. Not what we are used to for sure.
Food: 1
Service: 1
On March 20th I ordered 42 dollars of pizza for my family online. I never complain or put reviews but after calling and getting no help and then no call back from the number provided for almost a week now, I gotta say something. The pizza (deep dish AND the hand tossed) had raw dough. I have photos. I asked if we could have at least the deep dish replaced since it was the absolute worst and they said "since you've eaten part of the pizza we can't replace it." What?! How else did we find out it was uncooked? We had to bite into it a couple times to figure out it wasn't cooked. Took pics of all the uneaten pizza along with the raw uncooked bitten pieces. We threw it away and called it a loss. This is happening at the other locations as well. Especially the one on plains/Georgia. They have replaced my parents pizzas entirely before because it was all raw dough.
Atmosphere: 1
Food: 1
Service: 2
Can't seem to ever get the extra sauce we ask for on the
Atmosphere: 2
Food: 3
Service: 3
Pizza isn't that good
Atmosphere: 3
Food: 1
Service: 3
im a regular at this resteraunt and they are literally overcharging people my order is simple i get two italian cheese breads no marinara but i get extra extra garlic and parm cheese on both of them because i like the flavoring of the garlic and parm cheese on it but i go today and order my usual 2 cheese breads that mind you are 5dollars a piece maybe 6 at max but i dont understand they charge me on my recipt it says 2 custom itialian cheese breads and under that it says whole:extra cheese and then under that it says 2 toppings on the side for 3 dollars mind you there custiom cheese breads both are 13 already and you have to add in the taxs but for 2 cheesebreads because the managment and LC has went down hill it cost me $17.32 for just two cheese breads with a little extra toppings on them i dont mind paying for the extra toppings but i think this location is overcharging people that want extra this regional manager or manager needs to change alot or this location needs a whole new manager because this location is costing the company money and customers because of the uncleanly ness and rudeness of staff i asked the lady that was working the window i said wait how does it come out to $17.32 when the cheesebreads are only 5 something maybe 6 dollars max and she rudely said thats how they told me to ring it up sir but this location needs to change i go to this location because i like the garlic butter and parm cheese on my cheesebread instead of putting itilian seasoning on the bread but honestly i think im gonna go somewhere else until corperate does something about this location because this is rediculous
Atmosphere: 1
Food: 1
Service: 1
This place is not organized and does not communicate clearly. Bad
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Combo Meal
Long story short staff is very disrespectful and not understandingCame to this location about a month ago.. had to call to talk to a manager due to my entire order being wrong. Decided to give it another try.. very simple order I may add. Pepperoni pizza with the crazy combo meal deal. Lady repeated my order over the menu board. When I got to the window the girl proceeded to ask me what my order was. I once again repeated "a pepperoni pizza with the meal deal crazy bread." Lady looked at me and said "so what did you want me to do for you??" I proceeded to tell them this isn't the first time this has happened to me and the only difference is the 2 litter soda. They just stair at me.. then a gentleman I assume is a manger jumps in saying nah you didn't say that.. I never heard a meal deal come through drive.
Atmosphere: 1
Food: 1
Service: 1
Very good
Had to go try their
Atmosphere: 4
Food: 4
Service: 4
I called in an order & was told it would be about 10 minutes. 30 minutes later, I was told they still hadn't started it. I requested a refund.
Service: 1
Restaurantji Recommends
the quality is hit or miss. some very nice people but it's very inconvenient when you can't call it in because there phone doesn't work.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Meat Treat, Cheesy Bread
The past two times I have gone to this location I have gotten sick with food poisoning I had to go to the Er yesterday after eating pepperoni pizza made at this locatio. I do not recommend!
1. I arrived at roughly 1300 hours. I ordered a calzony. My history with this restaurant is that it's been the best little caesars in Amarillo. That changed today. 2. I dropped off the Calzony with my teenage son and went to work. I get home from work and it's not touched. I said, why didn't you eat? He replied, "There was no dipping marinara!" Why in the hell would you serve a calzony without the sauce??? We gave that cold ish away. $9.60 wasted. 2. I return at 1945 hours to see if they would remake the Calzony hot and fresh and give the sauce. They would but only if I paid for another. They refused to fix their mistake. Instantly lost all respect for management. 3. I ordered another calzony to give them a second chance. I'm waiting on the to cook it and I'm watching them make the food without hair nets and no gloves. ? ? Why is basic food handling so difficult???? Why is customer service non existent these days. I'm so done with this restaurant. Never again will I give them my business and you shouldn't either. Gross.
Atmosphere: 3
Food: 1
Service: 1
Along with the pizza being left on my front patio without them knocking. It was the worst pizza I've ever tried to eat. There were 3 or less pieces of sausage per piece per slice. I will never order again.
Food: 1
Service: 1
Placed an online order and waited 45 minutes and they still hadn't put one of the pizzas in. The manager, Ari, was anything but helpful and very incompetent (couldn't even figure out how to void the order). She could care less that I was waiting there for 45 minutes and still walked out with nothing. I understand mistakes happen. But how a manager owns up to those mistakes is what matters. Ari accepted no responsibility and blamed it on other employees. Clearly she doesn't know how to be a manager. I know it's hard to get good help these days, but they promoted the wrong employee. I ended up ordering from a different little Caesars and had a great experience at that one. Will never go back to this location again.
Atmosphere: 1
Food: 3
Service: 1