Pizza is really good @ Pizza Hut, but when placing a to-go order, I would prefer to speak to a person at the actual location of the order, instead of someone in BFE. Where is the customer service physically located for an app or a call center?
Food: 5
Service: 3
Recommended dishes: Super Supreme, Cheese Pizza, Pepperoni Lovers Pizza
thomas bailey
Just had a medium supreme pizza.It wasn't bad just kind of light on the toppings. Pizza Hut just isn't what it used to be.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Supreme Pizza
Biohazard NoName
I don’t understand the point of contactless curbside when they never actually come out. Twice now I’ve asked for curbside and twice I’ve had no one come out. I realize this seems like a small issue but if you offer a service I truly believe you should honor it or just don’t offer it if you don’t have the staff to honor it
Service: 1
Tony Gongora
The service was lacking big time. The interior of building was no seating on one side. Seemed like only one guy there working. But hey he was getting food out. Took a bit and it was hot arriving to our table. Not trying to knock the worker. The large pizza was good.Parking: Alot
Wish there was still a pizza experience like when I was a kid. But has great pizza. But I miss the buffets.
Atmosphere: 3
Food: 5
Service: 5
Gavrielle Lopez
My pizza & food were great. This issue here is the service. I stood in the front waiting to receive my to go order (that should’ve been ready 10 minutes prior) for almost 10 minutes without even being acknowledged at all. The phones were ringing and no one was answering them. There were people in the back clearly because I could hear them, but no one acknowledged the front of the restaurant at all. On top of that my to go order was not even ready. I thought it may be because they were short staffed, but I saw a total of 5-6 people with an almost empty restaurant and no one could even say “someone will be right with you” to show they at least have acknowledged I was there. After I received my order I noticed the ranches and dips were not given to me, so I went back in and stood for over 15 minutes waiting for someone to acknowledge me again! 2 people came to the register a total of 6 times to do who knows what on the register and went right back to the back without saying a word to me. It took a total of 50 minutes extra of waiting to get my order than what I was quoted and should’ve had to wait. If I hadn’t paid money for my dips I would’ve left. Do better & teach your employees to show better customer service.
Atmosphere: 1
Food: 4
Service: 1
67SSchevelle
Always liked the pan pizza if it's made correctly but we went in and it was me my dad and 2 kids and they watched us walk in sit there for 20 mins which seemed like forever never asked us for drinks or service then I walked up and had to wait in line just for them to tell me the don't have ppl to waitress and I can only get specials online.. who's managing this place because it's a nice place but empty everyday.. guess they make money on deliveries
I called at 9:30 pm on a Friday night for delivery and no one at the store would answer the phone. I placed an order on line and went to pick it up. Employees were standing around doing nothing. I asked for well done pizza and it was far from. Why offer delivery when no one will answer the phone after 9:30 pm.
Atmosphere: 2
Food: 3
Service: 2
Brandon Chin
I prefer my cheese pizza with cheese, not just crust and sauce. Bunch of brain dead idiots.
I drive from Rockport to Aransas Pass Pizza Hut, because the Rockport store never fix my order the way it is ordered.
Atmosphere: 5
Food: 5
Service: 5
Otaku Rey
Hey James (“store manager”), I prefer actual customer service and NO HAIR with my pizza, thanks!I had a hair BAKED INTO my pizza (I’ll attach photos). I’d also like to note that I’m brunette. JAMES, the “store manager”, was so disrespectful to me when I had called the store about my experience. Maybe next time he won’t make a snide remark about the color of hair that was baked into my pizza and try and argue with a customer about it.I won’t buy from here again. I never had an issue with them till this point, but this experience today was awful.
Atmosphere: 1
Food: 1
Service: 1
Jessica Vaughn
Pass it up, its not worth it. Poor service, ok food and over charged. When discussing over charge with manager was told I could not get a refund only a verbal discount with no documentation. Way to treat your customers.
Atmosphere: 1
Food: 3
Service: 1
Wander21719148343
Overcharged, refused refund and manager rude. You can eat anywhere but tolerating rude employees is not worth the visit
Gypsie Leckbee
I ordered mozzarella cheese sticks got bread sticks not again
Pizza is really good @ Pizza Hut, but when placing a to-go order, I would prefer to speak to a person at the actual location of the order, instead of someone in BFE. Where is the customer service physically located for an app or a call center?
Food: 5
Service: 3
Recommended dishes: Super Supreme, Cheese Pizza, Pepperoni Lovers Pizza
Just had a medium supreme pizza.It wasn't bad just kind of light on the toppings. Pizza Hut just isn't what it used to be.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Supreme Pizza
I don’t understand the point of contactless curbside when they never actually come out. Twice now I’ve asked for curbside and twice I’ve had no one come out. I realize this seems like a small issue but if you offer a service I truly believe you should honor it or just don’t offer it if you don’t have the staff to honor it
Service: 1
The service was lacking big time. The interior of building was no seating on one side. Seemed like only one guy there working. But hey he was getting food out. Took a bit and it was hot arriving to our table. Not trying to knock the worker. The large pizza was good.Parking: Alot
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Cheese Sticks, Meat Pizza, Supreme Pizza, Meat Lovers Pizza, Marinara, Traditional Wings, Pepperoni Lovers Pizza, Breadsticks, Breaded Boneless Wings
Wish there was still a pizza experience like when I was a kid. But has great pizza. But I miss the buffets.
Atmosphere: 3
Food: 5
Service: 5
My pizza & food were great. This issue here is the service. I stood in the front waiting to receive my to go order (that should’ve been ready 10 minutes prior) for almost 10 minutes without even being acknowledged at all. The phones were ringing and no one was answering them. There were people in the back clearly because I could hear them, but no one acknowledged the front of the restaurant at all. On top of that my to go order was not even ready. I thought it may be because they were short staffed, but I saw a total of 5-6 people with an almost empty restaurant and no one could even say “someone will be right with you” to show they at least have acknowledged I was there. After I received my order I noticed the ranches and dips were not given to me, so I went back in and stood for over 15 minutes waiting for someone to acknowledge me again! 2 people came to the register a total of 6 times to do who knows what on the register and went right back to the back without saying a word to me. It took a total of 50 minutes extra of waiting to get my order than what I was quoted and should’ve had to wait. If I hadn’t paid money for my dips I would’ve left. Do better & teach your employees to show better customer service.
Atmosphere: 1
Food: 4
Service: 1
Always liked the pan pizza if it's made correctly but we went in and it was me my dad and 2 kids and they watched us walk in sit there for 20 mins which seemed like forever never asked us for drinks or service then I walked up and had to wait in line just for them to tell me the don't have ppl to waitress and I can only get specials online.. who's managing this place because it's a nice place but empty everyday.. guess they make money on deliveries
Good food for a less expensive
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Supreme Pizza, Meat Lovers Pizza, Pepperoni Pizza Slice, Pepperoni Lovers Pizza
I called at 9:30 pm on a Friday night for delivery and no one at the store would answer the phone. I placed an order on line and went to pick it up. Employees were standing around doing nothing. I asked for well done pizza and it was far from. Why offer delivery when no one will answer the phone after 9:30 pm.
Atmosphere: 2
Food: 3
Service: 2
I prefer my cheese pizza with cheese, not just crust and sauce. Bunch of brain dead idiots.
Restaurantji Recommends
I drive from Rockport to Aransas Pass Pizza Hut, because the Rockport store never fix my order the way it is ordered.
Atmosphere: 5
Food: 5
Service: 5
Hey James (“store manager”), I prefer actual customer service and NO HAIR with my pizza, thanks!I had a hair BAKED INTO my pizza (I’ll attach photos). I’d also like to note that I’m brunette. JAMES, the “store manager”, was so disrespectful to me when I had called the store about my experience. Maybe next time he won’t make a snide remark about the color of hair that was baked into my pizza and try and argue with a customer about it.I won’t buy from here again. I never had an issue with them till this point, but this experience today was awful.
Atmosphere: 1
Food: 1
Service: 1
Pass it up, its not worth it. Poor service, ok food and over charged. When discussing over charge with manager was told I could not get a refund only a verbal discount with no documentation. Way to treat your customers.
Atmosphere: 1
Food: 3
Service: 1
Overcharged, refused refund and manager rude. You can eat anywhere but tolerating rude employees is not worth the visit
I ordered mozzarella cheese sticks got bread sticks not again
Food: 2
Service: 4