KFC

12325 Elam Rd, Balch Springs
(972) 286-5588

Recent Reviews

Celestial

Haven't been here in awhile and I remember why. This location is terrible. They got half my order wrong and didn't give us the sauces and we were missing items. The sauce on the nuggets werre supposed to be nashville hot and we got honey Sriracha instead. Whoever makes the orders needs to be retrained. Drinks taste terrible and flat.. Employees are also rude..Wouldn't come back here. Save your money and time!

Atmosphere: 1

Food: 1

Service: 1

Monicqua Allen

KFC is just ok nothing like it used to be. They need to bring back the hot wings, they were the best hands down no sauce ? needed. I have not eaten here in about 3 years and I had a taste for it so it served the purpose. Customer service was alright no complaints the young lady in the drive thru was nice ?

Food: 2

Service: 3

Recommended dishes: Pieces of Chicken

maluup W

They always had bad service

Truth Hurts

The service was terrible, but the food was good.The cashier Grise Rodriguez. was racist she took care of every Mexican that was in the store without complaining but then when it came to the white & black people She was rude as hell. She didn't give us napkins or silverware, no plates. We told her we were there to dine in and she packed everything up in a bag and made us feel like she just wanted us to grab our food and get out She gave us the wrong kind of chicken. We ordered legs and thighs and she gave us white meat. And wings. We ordered mashed potatoes and gravy she gave us french fries we reported it to the manager and he had an issue with that as well and was very rude to us. He managed to replace the chicken but still had An attitude about it and it was ununcalled for.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fries, Potatoes, French Fries, Pieces of Chicken, Fried Chicken, Corn on the Cob

Teresa Thompson

My new Chicken pizza's

Atmosphere: 5

Food: 2

Service: 5

David Cooksey

Is one of the better chicken places very good

Atmosphere: 5

Food: 5

Service: 5

Anna Reynoso

Does this location have a direct number to the actual store. They had messed up my order and I tried to call them and no answer, I wasn't able to go back due to me having to go into work the meal that I bought was dinner for my kids. And I'm steady calling and nothing,that's just really bad customer service. And I decided to go up to the store today and they told me there was nothing they could do since it was the day after and I was told "you could of called us and we would of been able to help you" even after I had explained to them what I did.

Tonya Byas

There was a large insect in my fry box. After I threw up, I trashed the rest of my meal. Phone is disconnected, but their customer service tells me they wouldn't have cared anyway.

Atmosphere: 1

Food: 1

Service: 1

Ashley Wade

I went througb the drive thru and asked for a simply 12pc all dark they said they wont be dropping any for the eest of the night and said the chicken would take 20 mins i did this at 9pm and this location closes at 11pm so for 2 more business hours they aint dropping chicken knowing it takes 20 mins that 3 more drops they couldve done before the last hour of business sales this place has done this several times to me and my neighbors pls be careful when going here as they cant conduct business

Atmosphere: 1

Food: 1

Service: 1

Dee Mton

Felt ignored for the first 10 minutes after stepping to the counter. The cashier never said a word he eventually looked at me and apparently that was my cue to place my order.

Atmosphere: 1

Food: 2

Service: 1

Tedra Bailey

This has been the absolute worst service and food I've ever received at KFC. Instead of original recipe, the now just slightly cook the chicken so it's not crispy. They have horrible le service and to match the food is bad....

Atmosphere: 1

Food: 1

Service: 1

Evelin

Food was mid ?? wouldn’t recommend the brownies

Atmosphere: 1

Food: 1

Service: 2

Kelvin Arellano

How convenient that this location doesn’t allow you to post pictures. Found coleslaw EOD sticker in my food. Despicable and down, right wrong.

Atmosphere: 1

Food: 1

Service: 1

Sallie Talton

The service was GOOD AND THE FOOD WAS DELICIOUS.0

Atmosphere: 5

Service: 5

Christopher White

Someone is slacking... U should never run out of chicken at kfc..

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