This review is for the manager of the store. I don't usually write reviews for fast food chains. I went to the store and kept waiting infront of the counter for like 20 mins along with another elderly couple who were waiting to order food. No one even bothered to come infront of the counter even though there were 3 individuals working in the back kitchen. If you are busy, atleast have the courtesy to let people know that you cannot take any more orders. Keeping your customers waiting forever, is not cool.
Atmosphere: 1
Service: 1
Carol Wagner
I live in Colorado but never come to Bastrop, TX without eating there!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original
L G
I don’t usually write a review, but this was disappointing. And not everybody is able to turn around and go back when they are on their lunch, but this is highly not a Ruben sandwich and the chicken sandwich was not put together well at all, I don’t know who was working the kitchen, but someone needs to step up their game . It stated on the menu that the Ruben was on rye with Swiss cheese, thousand Island dressing, sauerkraut and of course the meat. you can clearly see on the small sandwich There is no cheese melted to the bread and it’s not rye bread whatsoever. Like I stated before, not everyone can turn back around and drive back into town when they’re on their lunch. Kinda get stuck having to eat this. So that being said, everyone should check their order when they’re at the window.
Atmosphere: 3
Food: 1
Service: 3
Carole Mcgoldrick
I just had the most delicious bowl of soup and turkey bacon club sandwich I have ever had anywhere thank you Schlotzsky’s doing a great job. Keep up the good work. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Sabine's travels
Schlotzsky's was great. We got the small Original Deluxe sandwich that was actually quite big. It so tasty. The girl who handed us our food was super friendly.I definitely want to try more from their menu.
Atmosphere: 5
Food: 5
Service: 5
John Stobinski
I haven't been there in a while. It used to be pretty good. I ordered a large pastrami reuben on rye today. When I got home it was not rye bread, it had no sauerkraut, and it had no thousand island dressing. The Swiss cheese was practically non-existant. It was pretty much just a pastrami sandwich.
Marley
SAVE YOUR MONEY (: The sandwiches were absolutely horrendous. If they were bearable I wouldn’t even waste my time to write a review but it’s truly appalling that they would willingly serve the sandwiches i was given.That wasn’t the worst part, I called to get a solution but the owner LUKE was extremely unprofessional and disrespectful. Wouldn’t let me speak and had terrible emotional intelligence , genuinely wowed by how he would speak to his customers like that. Very egotistical and didn’t care one bit to fix the problem.If you want a nasty old tasting sandwich and petty, childish like disrespect coming from the owner , this is the perfect place to come. ?Coming from a person who never writes reviews, it truly was that bad. Seems like other people in the reviews have dealt with him as well.
Atmosphere: 1
Food: 1
Service: 1
chris stanford
Went through drive through lane. Had no issues.
Food: 5
Service: 5
Recommended dishes: Sandwich
J Arroyo
Horrible Business Ethics, pathetic staff led by a weirdo manager. I ordered online, bozos forgot a sandwich, when I returned to get whats included in MY $70 ORDER, the little girls behind the counter were trained to be combative and were a mirror reflection of the slop manager this location is run by, even he was a big jerk about me getting my wife her meal, NEVER GETTING MY UNION $ AGAIN!!!. . READ THE REVIEWS, THIS PLACE SUCKS... NOT WORTH LOSING YOUR HARD WORKING $, OR HAVING TO DEAL WITH THESE SMUG SAD PEOPLE WHO RUN THE JOINT!!
Atmosphere: 1
Food: 2
Service: 1
Dustin Zinsmeyer
I typically get the Beef Smokecheesy on gluten free bread, For some reason , the Bastrop location has not been as flavorful with that particular sandwich as other locations have been.Dietary restrictions: Gluten-free bread.
After several issues with this store I will NOT be going back ever! Today I made an online order for a salad, and purchased extras. I was told that my order will be ready at 11:39 to go inside to the counter to pick up my order. I get to the store, and there is a sign saying drive thru only. I tried to call the number to cancel my order due to it was already paid for. No on answered, and it sounded like it went to someone’s voicemail. I had not other choice but to sit in the drive through. I was in the drive through after a long time. When I finally got to the window the girl finally after 10 minutes asked me if I was there to pick up an online order. I didn’t even get what I paid for. I sent a message to the company, and received a call from the owner to the store. He said due to only having 2 employees working he couldn’t have the doors open. I discussed the issue from today, and the other issues I have encountered. He just kept telling me due to understaffing, and really didn’t have an answer. I just won’t be going back to this store. If you like paying for food you won’t get, and sitting in a line for nothing then this is a place for you.
At the drive thru. Our food was dropped on the floor, inside the store and the employee put it all back in the bag and tried to hand it to us as, if we didn't see that happening. Also a health code violation. Wonder how many more they are breaking at the moment. At 8pm. On Feb 13. Talked to manager on duty Brooke will follow up with Luke GM.We had a $58 order.
Atmosphere: 1
Food: 1
Service: 1
Matt
Ate dinner here on a Sunday night on the way home from College Station. Wow, this location has gone downhill. We were the only ones in the restaurant, but man, it was a mess. Bathrooms dirty (and clearly had not been cleaned well in a looooong time), tables still not clean in the dining area, and trashcans overflowing. The teen staff on hand was clearly not focused on catching up after whatever rush they may have had. Each time we've come here over the years it seems as if it's a bit worse, despite the "refresh" done on the building. Management needs to engage or this location will end up closing.
This review is for the manager of the store. I don't usually write reviews for fast food chains. I went to the store and kept waiting infront of the counter for like 20 mins along with another elderly couple who were waiting to order food. No one even bothered to come infront of the counter even though there were 3 individuals working in the back kitchen. If you are busy, atleast have the courtesy to let people know that you cannot take any more orders. Keeping your customers waiting forever, is not cool.
Atmosphere: 1
Service: 1
I live in Colorado but never come to Bastrop, TX without eating there!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original
I don’t usually write a review, but this was disappointing. And not everybody is able to turn around and go back when they are on their lunch, but this is highly not a Ruben sandwich and the chicken sandwich was not put together well at all, I don’t know who was working the kitchen, but someone needs to step up their game . It stated on the menu that the Ruben was on rye with Swiss cheese, thousand Island dressing, sauerkraut and of course the meat. you can clearly see on the small sandwich There is no cheese melted to the bread and it’s not rye bread whatsoever. Like I stated before, not everyone can turn back around and drive back into town when they’re on their lunch. Kinda get stuck having to eat this. So that being said, everyone should check their order when they’re at the window.
Atmosphere: 3
Food: 1
Service: 3
I just had the most delicious bowl of soup and turkey bacon club sandwich I have ever had anywhere thank you Schlotzsky’s doing a great job. Keep up the good work. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Schlotzsky's was great. We got the small Original Deluxe sandwich that was actually quite big. It so tasty. The girl who handed us our food was super friendly.I definitely want to try more from their menu.
Atmosphere: 5
Food: 5
Service: 5
I haven't been there in a while. It used to be pretty good. I ordered a large pastrami reuben on rye today. When I got home it was not rye bread, it had no sauerkraut, and it had no thousand island dressing. The Swiss cheese was practically non-existant. It was pretty much just a pastrami sandwich.
SAVE YOUR MONEY (: The sandwiches were absolutely horrendous. If they were bearable I wouldn’t even waste my time to write a review but it’s truly appalling that they would willingly serve the sandwiches i was given.That wasn’t the worst part, I called to get a solution but the owner LUKE was extremely unprofessional and disrespectful. Wouldn’t let me speak and had terrible emotional intelligence , genuinely wowed by how he would speak to his customers like that. Very egotistical and didn’t care one bit to fix the problem.If you want a nasty old tasting sandwich and petty, childish like disrespect coming from the owner , this is the perfect place to come. ?Coming from a person who never writes reviews, it truly was that bad. Seems like other people in the reviews have dealt with him as well.
Atmosphere: 1
Food: 1
Service: 1
Went through drive through lane. Had no issues.
Food: 5
Service: 5
Recommended dishes: Sandwich
Horrible Business Ethics, pathetic staff led by a weirdo manager. I ordered online, bozos forgot a sandwich, when I returned to get whats included in MY $70 ORDER, the little girls behind the counter were trained to be combative and were a mirror reflection of the slop manager this location is run by, even he was a big jerk about me getting my wife her meal, NEVER GETTING MY UNION $ AGAIN!!!. . READ THE REVIEWS, THIS PLACE SUCKS... NOT WORTH LOSING YOUR HARD WORKING $, OR HAVING TO DEAL WITH THESE SMUG SAD PEOPLE WHO RUN THE JOINT!!
Atmosphere: 1
Food: 2
Service: 1
I typically get the Beef Smokecheesy on gluten free bread, For some reason , the Bastrop location has not been as flavorful with that particular sandwich as other locations have been.Dietary restrictions: Gluten-free bread.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Schlotzsky's Potato Chips
Restaurantji Recommends
After several issues with this store I will NOT be going back ever! Today I made an online order for a salad, and purchased extras. I was told that my order will be ready at 11:39 to go inside to the counter to pick up my order. I get to the store, and there is a sign saying drive thru only. I tried to call the number to cancel my order due to it was already paid for. No on answered, and it sounded like it went to someone’s voicemail. I had not other choice but to sit in the drive through. I was in the drive through after a long time. When I finally got to the window the girl finally after 10 minutes asked me if I was there to pick up an online order. I didn’t even get what I paid for. I sent a message to the company, and received a call from the owner to the store. He said due to only having 2 employees working he couldn’t have the doors open. I discussed the issue from today, and the other issues I have encountered. He just kept telling me due to understaffing, and really didn’t have an answer. I just won’t be going back to this store. If you like paying for food you won’t get, and sitting in a line for nothing then this is a place for you.
Great sandwich
Atmosphere: 3
Food: 3
Service: 5
Worst sandwich I've had at a Schlotzky's ?
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Spicy Turkey BBQ Bacon Smokecheesy, Pizza
At the drive thru. Our food was dropped on the floor, inside the store and the employee put it all back in the bag and tried to hand it to us as, if we didn't see that happening. Also a health code violation. Wonder how many more they are breaking at the moment. At 8pm. On Feb 13. Talked to manager on duty Brooke will follow up with Luke GM.We had a $58 order.
Atmosphere: 1
Food: 1
Service: 1
Ate dinner here on a Sunday night on the way home from College Station. Wow, this location has gone downhill. We were the only ones in the restaurant, but man, it was a mess. Bathrooms dirty (and clearly had not been cleaned well in a looooong time), tables still not clean in the dining area, and trashcans overflowing. The teen staff on hand was clearly not focused on catching up after whatever rush they may have had. Each time we've come here over the years it seems as if it's a bit worse, despite the "refresh" done on the building. Management needs to engage or this location will end up closing.
Atmosphere: 2
Food: 5
Service: 4