Normally when i go to sertinos in heb the young man thats working greet you he takes pride to make sure your coffee rightToday the 2 young ladies were there. The blonde hair girl hair pullled back made coffee it was horrible she needs training i sip coffee was not hot. I never have a bad experience but first time for everything. Ladies today with me was pityful. Stop talking among your selves Take care customer greet customers.
Atmosphere: 1
Food: 1
Service: 1
E J
Glad toFind a good cup of coffee after my terrible Dunkins experiences in Beaumont area. Barista hooked it
Atmosphere: 5
Food: 5
Service: 5
Robert Stephens
Didn’t realize it was in HEB, but pleasantly surprised. They have your typical coffee options and a few with a twist. Worth the try when in the area. A bonus that you can browse the HEB as well.
Atmosphere: 4
Food: 4
Service: 4
Silky Smooth
Coffee is better than average; some employees more welcoming than others. Don't bother getting a gift card because either the employees don't know how to take it as payment, or your card will become invalid with no balance. If all you want or drink is a good cup of coffee then you can get the same or better at most gas stations or convenience stores.
Atmosphere: 2
Food: 2
Service: 2
Luke Marrs
Coffee was fantastic! They made me feel like I was part of the family the entire 2.5 minutes I was there. I laughed, I cried, but most importantly I drank delicious coffee. The impact from this experience has been nothing short of life changing. 10/10 would get over-caffeinated here again!
Atmosphere: 5
Food: 5
Service: 5
David Dorrell
Three sizes of coffee for 1, 2, or 3 shots of espresso. Some shops charge you extra for the largest size but it is only 2 shots of coffee with the extra volume made up of water only. Not my idea of value but Sertino's treats you to that extra shot even if you don't ask for it. Just order tge Magnum size cup of coffee and you're good!
Atmosphere: 3
Food: 5
Service: 5
Fina Cruz
Ohmygoodness. I'm glad I chose this place over Starbucks. Like I love Starbucks but this place right here 20Xs better. The person who served me was absolutely great. (I'm not sure his name. But serves was amazing)This will be my go to whenever I need my coffee
DeVanté Shay
This particular cafe in HEB PLUS on Dowlen won me over by not just awesome beverages, but by providing excellent customer service. They give recommendations on what you desire as far as taste whether sweet or fruit cravings and them some. Love this place and my favorites are their Almond Joy Vanilla Coconut drink and the Chai latte drinks. It's a must try if ever shopping in HEB.
Atmosphere: 5
Food: 5
Service: 5
Tony Floyd
Clutch
Gibby Leroy
Got an Americano and it was very tasty. They use good coffee beans. I drink my coffee black so I know when coffee tastes good unlike these Dunkin people who put way too much cream and sugar in their "coffee" beverages.
The nicest gentleman helped me with coffee when it was much needed! Appreciate the great service and he was very kind to our kiddos. The iced americano was perfect!
London Singleton
I didn’t get the employees name .. but man is he hilarious and quirky . It was a pleasure to have a conversation with him . Need more people like him in these establishments. He demonstrated genuine customer service and it was appreciated . He also made me an amazing drink . That guy really deserves a raise ?
Leala Archer
Had the Best Experience!! Excellent costumer service and the BEST coffee I have EVER Had! The guy could see immediately I needed a srong one and boy did he deliver. I wish we lived closer than 5 hours away. Thanks a bunch!
E. for. Ember Chevalier
Nathan and Haley over there and serpino's make the best coffee ever
Calandra Sims
The guy working is so Sweet, friendly awesome spirit and personality! My coffee was Perfect he is The Bomb!
Normally when i go to sertinos in heb the young man thats working greet you he takes pride to make sure your coffee rightToday the 2 young ladies were there. The blonde hair girl hair pullled back made coffee it was horrible she needs training i sip coffee was not hot. I never have a bad experience but first time for everything. Ladies today with me was pityful. Stop talking among your selves Take care customer greet customers.
Atmosphere: 1
Food: 1
Service: 1
Glad toFind a good cup of coffee after my terrible Dunkins experiences in Beaumont area. Barista hooked it
Atmosphere: 5
Food: 5
Service: 5
Didn’t realize it was in HEB, but pleasantly surprised. They have your typical coffee options and a few with a twist. Worth the try when in the area. A bonus that you can browse the HEB as well.
Atmosphere: 4
Food: 4
Service: 4
Coffee is better than average; some employees more welcoming than others. Don't bother getting a gift card because either the employees don't know how to take it as payment, or your card will become invalid with no balance. If all you want or drink is a good cup of coffee then you can get the same or better at most gas stations or convenience stores.
Atmosphere: 2
Food: 2
Service: 2
Coffee was fantastic! They made me feel like I was part of the family the entire 2.5 minutes I was there. I laughed, I cried, but most importantly I drank delicious coffee. The impact from this experience has been nothing short of life changing. 10/10 would get over-caffeinated here again!
Atmosphere: 5
Food: 5
Service: 5
Three sizes of coffee for 1, 2, or 3 shots of espresso. Some shops charge you extra for the largest size but it is only 2 shots of coffee with the extra volume made up of water only. Not my idea of value but Sertino's treats you to that extra shot even if you don't ask for it. Just order tge Magnum size cup of coffee and you're good!
Atmosphere: 3
Food: 5
Service: 5
Ohmygoodness. I'm glad I chose this place over Starbucks. Like I love Starbucks but this place right here 20Xs better. The person who served me was absolutely great. (I'm not sure his name. But serves was amazing)This will be my go to whenever I need my coffee
This particular cafe in HEB PLUS on Dowlen won me over by not just awesome beverages, but by providing excellent customer service. They give recommendations on what you desire as far as taste whether sweet or fruit cravings and them some. Love this place and my favorites are their Almond Joy Vanilla Coconut drink and the Chai latte drinks. It's a must try if ever shopping in HEB.
Atmosphere: 5
Food: 5
Service: 5
Clutch
Got an Americano and it was very tasty. They use good coffee beans. I drink my coffee black so I know when coffee tastes good unlike these Dunkin people who put way too much cream and sugar in their "coffee" beverages.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
The nicest gentleman helped me with coffee when it was much needed! Appreciate the great service and he was very kind to our kiddos. The iced americano was perfect!
I didn’t get the employees name .. but man is he hilarious and quirky . It was a pleasure to have a conversation with him . Need more people like him in these establishments. He demonstrated genuine customer service and it was appreciated . He also made me an amazing drink . That guy really deserves a raise ?
Had the Best Experience!! Excellent costumer service and the BEST coffee I have EVER Had! The guy could see immediately I needed a srong one and boy did he deliver. I wish we lived closer than 5 hours away. Thanks a bunch!
Nathan and Haley over there and serpino's make the best coffee ever
The guy working is so Sweet, friendly awesome spirit and personality! My coffee was Perfect he is The Bomb!