Called twice to verify my order only for them to forget items. Also found someone’s disgusting hair in the pizza!
Atmosphere: 1
Food: 1
Service: 1
Mani
Service is garbage. I ordered pick up. Didnt leave a tip since i was picking it up..Sandwich was wrong..i wasnt rude in any way..and it was like they didn't care. It was clearly obvious it was over not leaving a tip. Here's a tip, it's hard for everybody. I'm not going to tip someone for doing their job and I'm picking it up..we always give a 5$ tip everytime I have them deliver. Im less than a mile away. We will take our business elsewhere. Marcos has great food. Just the employees need to take customer service classes
Julie Bailey
We ordered buffalo wings, thin crust pizza and a meatball bowl. Everything was delicious. They use fresh ingredients and you can tell they want to provide quality food. Those sausage meatballs on a pizza would be heaven. My husband complimented over and over and he's a hard sell! Thanks Marco's in Bedford. We'll be repeat customers.
I have been a loyal customer of Marcos for years but have been very disappointed in their service for the last few months. I have had to return orders or receive credit multiple times for orders not done correctly. I recently ordered a veggie pizza with no cheese at all and the pizza had more cheese than I have ever seen on any pizza. Tonight I ordered a Veggie sub that the first ingredient is supposed to be mushrooms, there were no mushrooms and other toppings like lettuce was missing as well. The sandwich was just over 4.5 inches and it’s supposed to be 6”. It was literally a peace of bread loaded with diced onions, diced bell peppers, 3 thin slices of tomato, and a couple of banana peppers and sub dice which made it soggy. I couldn’t even eat it. I was offered a $10 credit on my account but that does not help me when I’m sitting at home hungry. I always too good after they charge $5 for delivery so the $10 credit isn’t really making up for anything. They will still charge me a delivery fee and more when I get ready to use that credit. The last time this happened it was on Super Bowl Sunday and I being the only Vegan in my home had to watch everyone else eat after my pizza was delivered wrong, that was me tonight eating watermelon after this mess up. Marcos please do better or I will definitely be looking for another restaurant.Vegetarian options: Recently all of my Vegan orders have been messed up, so I’m not sure this is the best place for that. My meat eaters have been happy which is the only reason they got any stars.
Food: 1
Service: 2
J K
luke got me right as always, great service and food.
Atmosphere: 5
Food: 5
Service: 5
Francisco Lara Sánchez
I had not visited the place but their pizza is very
Atmosphere: 5
Food: 5
Service: 5
cindy moten
I’ve done a take out here twice. Food was ready as promised each of the times. First order bread sticks and wings . Second time large pizza with two toppings. What’s more important is the customer service. They are friendly and professional. I noticed a good just got done delivery pizza and she held the door open for me and hopped in the register to take my order. I was impressed. She took my order and got things going.Kid-friendliness: You can bring your kid.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
Tiffany Hernandez
Food was made as ordered and staff was friendly! Affordable and delicious!
Atmosphere: 4
Food: 5
Service: 4
David Rayner
The food is really great, but what drives it home for me are the people. They genuinely care about customer service, which is dwindling rapidly in the food industry. Not here, they are very considerate. I came in during the recent cold front for some hot food for the family. And I felt very welcome. Thank you!
Ordered large pizza online after joining app and pizza was delicious and great customer service!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Add Mushrooms, Pepperoni Pizza
Called twice to verify my order only for them to forget items. Also found someone’s disgusting hair in the pizza!
Atmosphere: 1
Food: 1
Service: 1
Service is garbage. I ordered pick up. Didnt leave a tip since i was picking it up..Sandwich was wrong..i wasnt rude in any way..and it was like they didn't care. It was clearly obvious it was over not leaving a tip. Here's a tip, it's hard for everybody. I'm not going to tip someone for doing their job and I'm picking it up..we always give a 5$ tip everytime I have them deliver. Im less than a mile away. We will take our business elsewhere. Marcos has great food. Just the employees need to take customer service classes
We ordered buffalo wings, thin crust pizza and a meatball bowl. Everything was delicious. They use fresh ingredients and you can tell they want to provide quality food. Those sausage meatballs on a pizza would be heaven. My husband complimented over and over and he's a hard sell! Thanks Marco's in Bedford. We'll be repeat customers.
Food: 5
Service: 5
Recommended dishes: Thin Crust Pizza, Chicken Wings
I have been a loyal customer of Marcos for years but have been very disappointed in their service for the last few months. I have had to return orders or receive credit multiple times for orders not done correctly. I recently ordered a veggie pizza with no cheese at all and the pizza had more cheese than I have ever seen on any pizza. Tonight I ordered a Veggie sub that the first ingredient is supposed to be mushrooms, there were no mushrooms and other toppings like lettuce was missing as well. The sandwich was just over 4.5 inches and it’s supposed to be 6”. It was literally a peace of bread loaded with diced onions, diced bell peppers, 3 thin slices of tomato, and a couple of banana peppers and sub dice which made it soggy. I couldn’t even eat it. I was offered a $10 credit on my account but that does not help me when I’m sitting at home hungry. I always too good after they charge $5 for delivery so the $10 credit isn’t really making up for anything. They will still charge me a delivery fee and more when I get ready to use that credit. The last time this happened it was on Super Bowl Sunday and I being the only Vegan in my home had to watch everyone else eat after my pizza was delivered wrong, that was me tonight eating watermelon after this mess up. Marcos please do better or I will definitely be looking for another restaurant.Vegetarian options: Recently all of my Vegan orders have been messed up, so I’m not sure this is the best place for that. My meat eaters have been happy which is the only reason they got any stars.
Food: 1
Service: 2
luke got me right as always, great service and food.
Atmosphere: 5
Food: 5
Service: 5
I had not visited the place but their pizza is very
Atmosphere: 5
Food: 5
Service: 5
I’ve done a take out here twice. Food was ready as promised each of the times. First order bread sticks and wings . Second time large pizza with two toppings. What’s more important is the customer service. They are friendly and professional. I noticed a good just got done delivery pizza and she held the door open for me and hopped in the register to take my order. I was impressed. She took my order and got things going.Kid-friendliness: You can bring your kid.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
Food was made as ordered and staff was friendly! Affordable and delicious!
Atmosphere: 4
Food: 5
Service: 4
The food is really great, but what drives it home for me are the people. They genuinely care about customer service, which is dwindling rapidly in the food industry. Not here, they are very considerate. I came in during the recent cold front for some hot food for the family. And I felt very welcome. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I hate coming in and watching people come and go after I CALLED my order IN ADVANCE!Never again!
Service: 1
I received my food raw. At first glance it looked good, but when I ate one of the breadsticks I realized that the dough was raw.
Food: 1
Service: 1
Ordered Philly pizza and They put my onions and jalapenos under the cheese who t'f does that.was awful
Hard working Pizza Pie Artists, making fresh dough every day. Great people work here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Great place for pizza and wings.They have great salads too.Ian is a great manager and will correct anything that needs to be.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico