Horrible experience at this subway. 3/8/24.HAIR PUT IN FOOD!!Decided to go through the drive thru in which a guy named Caleb was working. Immediately I was met with unnecessary attitude and bad vibes. All i said was “hello and my order” and throughout the service he kept throwing attitude towards me. When making the sandwich Caleb didn’t have gloves or sanitary equipment for his long unkept hair. Gross.When I paid with my credit card he came back with just a receipt and not my card.. I was like “can I get my card?”.. then he didn’t say anything and decided to bring back my card.. when I opened the bag there was a disturbing and disgusting message on the sandwich wrapper. He had written “hi”and a “<“ that pointed to a long strand of hair that he taped to the sandwich wrapper. I was in disbelief and immediately drove back to demand a explanation. I was given a refund and a corporate number to call in complaints by the manger. Truly disgusted with subway and will never visit any of the ones around east Texas.Disgusting and disrespectful behavior by this employee. I hope this person is terminated for being malicious and foul. Beware of this subway if you’re passing thru Big Sandy TX.
Atmosphere: 1
Food: 1
Service: 1
chat 453
As someone who has worked at a subway before When making pizza please put toppings then put a handfull of mozzarella cheese on top of that. It's not "extra cheese" it is legit the recipe and every were else but here follows it. Plus it keeps the pizza from burning as well as keeps the toppings from flying off into the toaster.
Food: 2
Service: 4
Christi George
Robert was of great service and very kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T
Eric Grantham
A little dirty inside and they only offered wheat bread. Expected more from this place.
Atmosphere: 2
Food: 3
Service: 3
The Connelly's 2005
THE BEST Subway!!! EXCELLENT customer service from the 2 ladies working there at 1:30pm on 07/22/2023!! Thank you ladies!!! PERFECTLY made sandwiches!!! Place was clean!! Very impressive!!! Keep up the GREAT work!!!
Atmosphere: 5
Food: 5
Service: 5
The King Is Coming
THE BEST Subway!!! EXCELLENT customer service from the 2 ladies working there at 1:30pm on 07/22/2023!! Thank you ladies!!! PERFECTLY made sandwiches!!! Place was clean!! Very impressive!!! Keep up the GREAT work!!!
HaLsHutch
The new night shift crew was very pleasant. Wished I knew their names. The crew prior was horrid.
Atmosphere: 5
Food: 5
Service: 5
Steven Rhame
They didn't make my sandwich like I ordered but quickly corrected my making me another.
Atmosphere: 5
Food: 5
Service: 4
Riko Texas
Small place but very neat. The food is good but doesn't have the wow factor but hey... It's fast food and it gets you going.
Atmosphere: 4
Food: 4
Service: 5
Lila Slayton
Workers were awesome. Service was great food was fresh ..
This is the cleanest subway I've ever been in. My entire life I have associated subway restaurants with a very particular smell and this is the ONLY restaurant I set foot in that actually didn't have that smell!!!!! And the ladies working there are so nice. And the food here really is fresh. Hands down best subway in America.
Atmosphere: 5
Food: 5
Service: 5
Clint M.
Nice little sub shop, a Little old, but clean. Their was a young lady who helped me as soon as I walked in, I got my online order and was out the door. It was quick and easy, everything was made the way we requested.
Kim Dionne
If I could do zero stars I would . 4 staff and they kept talking to each other had to repeat order several times one girl actually coughed into her glove and still.proceeded to touch my food while laughing about it. I went elsewhere. This place is not good at all.
Michael Gasperik
I've been to a lot of subway locations in my life and this is hands down the best subway I've been to.
Atmosphere: 4
Food: 4
Service: 5
David Stiles
New sandwiches are great. Friendly people.Need more than 1 bathroom.
Horrible experience at this subway. 3/8/24.HAIR PUT IN FOOD!!Decided to go through the drive thru in which a guy named Caleb was working. Immediately I was met with unnecessary attitude and bad vibes. All i said was “hello and my order” and throughout the service he kept throwing attitude towards me. When making the sandwich Caleb didn’t have gloves or sanitary equipment for his long unkept hair. Gross.When I paid with my credit card he came back with just a receipt and not my card.. I was like “can I get my card?”.. then he didn’t say anything and decided to bring back my card.. when I opened the bag there was a disturbing and disgusting message on the sandwich wrapper. He had written “hi”and a “<“ that pointed to a long strand of hair that he taped to the sandwich wrapper. I was in disbelief and immediately drove back to demand a explanation. I was given a refund and a corporate number to call in complaints by the manger. Truly disgusted with subway and will never visit any of the ones around east Texas.Disgusting and disrespectful behavior by this employee. I hope this person is terminated for being malicious and foul. Beware of this subway if you’re passing thru Big Sandy TX.
Atmosphere: 1
Food: 1
Service: 1
As someone who has worked at a subway before When making pizza please put toppings then put a handfull of mozzarella cheese on top of that. It's not "extra cheese" it is legit the recipe and every were else but here follows it. Plus it keeps the pizza from burning as well as keeps the toppings from flying off into the toaster.
Food: 2
Service: 4
Robert was of great service and very kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T
A little dirty inside and they only offered wheat bread. Expected more from this place.
Atmosphere: 2
Food: 3
Service: 3
THE BEST Subway!!! EXCELLENT customer service from the 2 ladies working there at 1:30pm on 07/22/2023!! Thank you ladies!!! PERFECTLY made sandwiches!!! Place was clean!! Very impressive!!! Keep up the GREAT work!!!
Atmosphere: 5
Food: 5
Service: 5
THE BEST Subway!!! EXCELLENT customer service from the 2 ladies working there at 1:30pm on 07/22/2023!! Thank you ladies!!! PERFECTLY made sandwiches!!! Place was clean!! Very impressive!!! Keep up the GREAT work!!!
The new night shift crew was very pleasant. Wished I knew their names. The crew prior was horrid.
Atmosphere: 5
Food: 5
Service: 5
They didn't make my sandwich like I ordered but quickly corrected my making me another.
Atmosphere: 5
Food: 5
Service: 4
Small place but very neat. The food is good but doesn't have the wow factor but hey... It's fast food and it gets you going.
Atmosphere: 4
Food: 4
Service: 5
Workers were awesome. Service was great food was fresh ..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Oven Roasted Turkey
Restaurantji Recommends
This is the cleanest subway I've ever been in. My entire life I have associated subway restaurants with a very particular smell and this is the ONLY restaurant I set foot in that actually didn't have that smell!!!!! And the ladies working there are so nice. And the food here really is fresh. Hands down best subway in America.
Atmosphere: 5
Food: 5
Service: 5
Nice little sub shop, a Little old, but clean. Their was a young lady who helped me as soon as I walked in, I got my online order and was out the door. It was quick and easy, everything was made the way we requested.
If I could do zero stars I would . 4 staff and they kept talking to each other had to repeat order several times one girl actually coughed into her glove and still.proceeded to touch my food while laughing about it. I went elsewhere. This place is not good at all.
I've been to a lot of subway locations in my life and this is hands down the best subway I've been to.
Atmosphere: 4
Food: 4
Service: 5
New sandwiches are great. Friendly people.Need more than 1 bathroom.