“The Bridgeport Chicken Express is an outstanding example of a store that truly cares about customer service. Today I went thru the drive thru and ordered the chicken livers meal. They only cook liver when it is ordered - freshness being a major concern. They ask you to pull forward as the meal takes 7-8 min to cook. After waiting 15 min I telephoned the store and ask about my order. A Manager who had just arrived found out that the cook had not got my order request - so no liver. All businesses sometimes drop the ball. It is frustrating, but how that business handles the issue, is the difference between a OK business and one that I dive 12 miles to go to. I literally have to drive past the Decatur Chicken Express to go to the Bridgeport C.E. The manager came out with my fresh order, refunded me the full amount of the meal PLUS gave me free desert. The same issue happened at the Decatur store and they never said they where sorry and gave me a free side . Which business would rather do business with? Like I said, ALL businesses sometimes drop the ball - HOW THEY HANDLE IT IS THE DIFFERENCE. Please support the Bridgeport Chicken Express for all your Chicken needs. Outstanding employees and a solid well trained management team. WELL DONE GUYS!“
Recommended
“The Bridgeport Chicken Express is an outstanding example of a store that truly cares about customer service. Today I went thru the drive thru and ordered the chicken livers meal. They only cook liver when it is ordered - freshness being a major concern. They ask you to pull forward as the meal takes 7-8 min to cook. After waiting 15 min I telephoned the store and ask about my order. A Manager who had just arrived found out that the cook had not got my order request - so no liver. All businesses sometimes drop the ball. It is frustrating, but how that business handles the issue, is the difference between a OK business and one that I dive 12 miles to go to. I literally have to drive past the Decatur Chicken Express to go to the Bridgeport C.E. The manager came out with my fresh order, refunded me the full amount of the meal PLUS gave me free desert. The same issue happened at the Decatur store and they never said they where sorry and gave me a free side . Which business would rather do business with? Like I said, ALL businesses sometimes drop the ball - HOW THEY HANDLE IT IS THE DIFFERENCE. Please support the Bridgeport Chicken Express for all your Chicken needs. Outstanding employees and a solid well trained management team. WELL DONE GUYS!“