This will have to go down as the worst meal I have ever had. They should have just said we don't have any fish for your fish sandwich and flush the thing that they tried to serve down the toilet. BK you now have earned bottom of the bucket award, until someone else beats you out. I don't think that will be anytime soon.
Atmosphere: 1
Food: 1
Service: 1
AJ
Terrible customer service, the girl workers are so rude to customers at this location. I felt so unwelcome and uncomfortable at this bk location. NEVER GOING BACK & they tend to talk and ignore the customers while we’re waiting to get our order taken & the food is COLD & DRY! The Leivy girl was giving attitude & was constantly rolling her eyes at us. What a terrible way to treat the customers!
Atmosphere: 1
Food: 1
Service: 1
Jesus Guerrero
All tables dirty
Luis Juan
This place has the worst customer service since I’ve gone alone with my nephew the manager didn’t let him get a refill even though we were dining in. After that the manager started threatening my nephew to call the cops then the manager was screaming at him and made him cry.The food is very disgusting and dried.The manager is always making faces to her customers and not being able to waive for her customers to order.Sincerely,Luis
Atmosphere: 1
Food: 1
Service: 1
Analyt1cal
I don’t even know where to begin, the customer service at this specific location has to be the worst customer service I’ve seen anywhere else in fast food in Brownsville.You can wait in line for 5-10 minutes before they even acknowledge you’re there, they know you’re there but they ignore you until they eventually feel like attending to you and the line that has accumulated. Staff doesn’t care much and they obviously treat customers in their “I don’t want to work here” attitude. Management is also terrible with the manager having a bad attitude 24/7 and becoming defensive when bringing up the service. This is beyond terrible considering there is never that many people eating here, and if you ever see a line form at the drive-thru just know it’s because they take their sweet time being unproductive in the kitchen as well as the front, and not because of a sudden “Burger King craze.” This is ridiculous and very unprofessional on their part and I would highly discourage anybody from eating at THIS specific location. Other places in Brownsville are way better and properly attend to the customers wants with a mutual respect being instated. I could go on for longer but I’ll stop now before I end up writing an entire essay on why the service here is atrocious.The food isn’t horrible but extremely dry, and the ingredients are usually never fresh. The quality of the food is just way below average compared to other Burger King chains in the valley. If you were absolutely starving and every other place was closed (which there are multiple fast-food restaurants open 24/7 within a 1 mile vicinity anyway) then just maybe you’d eat here.The place was renovated just a few years ago and it received an interior upgrade and somewhat an exterior one (the parking lot still has a lot of cracks and potholes). Upon entering there is a heavy atmosphere that feels hot and unpleasant. The AC feels as if it’s only working periodically. The air here also feels dense as if it becomes harder to breathe regularly requiring a little more effort, probably due to the kitchen lacking proper/efficient circulation.This is my first ever review, and probably my last since I never leave reviews (especially bad ones) due to me just wanting to enjoy my food and to continue on with my day. The fact that I felt that this review was necessary should mean something in regard to this specific location. My credibility lies with the fact that I’ve lived going to this Burger King my whole life (I live in close proximity) and it’s been getting and worse and worse over the past years. I’ve always loved Burger King but I’ve never been able to properly enjoy it due to the state of affairs of this location. 1/5 stars never returning.-jc
Atmosphere: 1
Food: 2
Service: 1
rj ramirez
Haven’t been to this specific location in a while, but the atmosphere and service has improved so much! Got my food exceptionally quick didn’t wait long at all! Customer service was great, staff was very friendly! I asked why so much had changed and the cashier had told me it was under new management! The service has changed for sure, for the better!
Very slow in getting orders. The employees would only look at us and ignore us while we stood there for a while waiting for them to take our order. Employee and manager looked mad. Took too long to get our orders.
Atmosphere: 2
Food: 2
Service: 1
Chikis Rivera
Best bk in the valley !!! I ve always loved bk but this one is something else seriously! і highly recommend, restaurant was clean, fries were nice and hot leivy was nice and recommend me a juicy jalapeño which it actually
Brandy, the manager, is the best. Has her store in superb condition, and the restaurant is super clean. Food is the best Burger King you get in the RGV. And I love Burger King since I was 4. Get to this store and check it out yourself. Best of the best.
Atmosphere: 5
Food: 5
Service: 5
Ron Caywood
best hamburger and fries i,ve had in a long time. burger jr. had a sliced tomato, not pieces, sliced onion and everything was hot. thanksParking: good.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Whopper
Kirsten Saldana
What a great time I had with my friends! The fries were hot & fresh and the store was so clean! The customer service was lovely. Brandy made sure we were well accommodated. This is 10/10 one of the best BK’s in the valley!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Whopper
Obviously iJoe
Where to start… ok lets begin with food. The burger had black lettuce on it, and the fries were hard, not crisp.The service was not good, there was like 4 customers in line for minutes and the employees were in the back speaking about other employees not pulling their weight and not “prepping” the night prior. They constantly ignored the customers and just looked at them and then went back to the back.The atmosphere was terrible, the kids playground had no AC and it was hot. The restaurant by the drinks had AC but I assume the smoke hoods are not working because they have a lot of smoke in the restaurant and its hard to breath. The slurry machines were not working and the ice cream machine wasn’t working either.
Atmosphere: 1
Food: 1
Service: 1
Traveler Interstate
Really? Imagine how the kitchen is; where customers can’t see?!!! You can do better than this BK management.
This will have to go down as the worst meal I have ever had. They should have just said we don't have any fish for your fish sandwich and flush the thing that they tried to serve down the toilet. BK you now have earned bottom of the bucket award, until someone else beats you out. I don't think that will be anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service, the girl workers are so rude to customers at this location. I felt so unwelcome and uncomfortable at this bk location. NEVER GOING BACK & they tend to talk and ignore the customers while we’re waiting to get our order taken & the food is COLD & DRY! The Leivy girl was giving attitude & was constantly rolling her eyes at us. What a terrible way to treat the customers!
Atmosphere: 1
Food: 1
Service: 1
All tables dirty
This place has the worst customer service since I’ve gone alone with my nephew the manager didn’t let him get a refill even though we were dining in. After that the manager started threatening my nephew to call the cops then the manager was screaming at him and made him cry.The food is very disgusting and dried.The manager is always making faces to her customers and not being able to waive for her customers to order.Sincerely,Luis
Atmosphere: 1
Food: 1
Service: 1
I don’t even know where to begin, the customer service at this specific location has to be the worst customer service I’ve seen anywhere else in fast food in Brownsville.You can wait in line for 5-10 minutes before they even acknowledge you’re there, they know you’re there but they ignore you until they eventually feel like attending to you and the line that has accumulated. Staff doesn’t care much and they obviously treat customers in their “I don’t want to work here” attitude. Management is also terrible with the manager having a bad attitude 24/7 and becoming defensive when bringing up the service. This is beyond terrible considering there is never that many people eating here, and if you ever see a line form at the drive-thru just know it’s because they take their sweet time being unproductive in the kitchen as well as the front, and not because of a sudden “Burger King craze.” This is ridiculous and very unprofessional on their part and I would highly discourage anybody from eating at THIS specific location. Other places in Brownsville are way better and properly attend to the customers wants with a mutual respect being instated. I could go on for longer but I’ll stop now before I end up writing an entire essay on why the service here is atrocious.The food isn’t horrible but extremely dry, and the ingredients are usually never fresh. The quality of the food is just way below average compared to other Burger King chains in the valley. If you were absolutely starving and every other place was closed (which there are multiple fast-food restaurants open 24/7 within a 1 mile vicinity anyway) then just maybe you’d eat here.The place was renovated just a few years ago and it received an interior upgrade and somewhat an exterior one (the parking lot still has a lot of cracks and potholes). Upon entering there is a heavy atmosphere that feels hot and unpleasant. The AC feels as if it’s only working periodically. The air here also feels dense as if it becomes harder to breathe regularly requiring a little more effort, probably due to the kitchen lacking proper/efficient circulation.This is my first ever review, and probably my last since I never leave reviews (especially bad ones) due to me just wanting to enjoy my food and to continue on with my day. The fact that I felt that this review was necessary should mean something in regard to this specific location. My credibility lies with the fact that I’ve lived going to this Burger King my whole life (I live in close proximity) and it’s been getting and worse and worse over the past years. I’ve always loved Burger King but I’ve never been able to properly enjoy it due to the state of affairs of this location. 1/5 stars never returning.-jc
Atmosphere: 1
Food: 2
Service: 1
Haven’t been to this specific location in a while, but the atmosphere and service has improved so much! Got my food exceptionally quick didn’t wait long at all! Customer service was great, staff was very friendly! I asked why so much had changed and the cashier had told me it was under new management! The service has changed for sure, for the better!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Texas Double Whopper, Soft Serve Cone
It's THE King..always
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Whopper
Very slow in getting orders. The employees would only look at us and ignore us while we stood there for a while waiting for them to take our order. Employee and manager looked mad. Took too long to get our orders.
Atmosphere: 2
Food: 2
Service: 1
Best bk in the valley !!! I ve always loved bk but this one is something else seriously! і highly recommend, restaurant was clean, fries were nice and hot leivy was nice and recommend me a juicy jalapeño which it actually
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper
whopper was good , fries hot and fresh ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper
Restaurantji Recommends
Brandy, the manager, is the best. Has her store in superb condition, and the restaurant is super clean. Food is the best Burger King you get in the RGV. And I love Burger King since I was 4. Get to this store and check it out yourself. Best of the best.
Atmosphere: 5
Food: 5
Service: 5
best hamburger and fries i,ve had in a long time. burger jr. had a sliced tomato, not pieces, sliced onion and everything was hot. thanksParking: good.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Whopper
What a great time I had with my friends! The fries were hot & fresh and the store was so clean! The customer service was lovely. Brandy made sure we were well accommodated. This is 10/10 one of the best BK’s in the valley!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Whopper
Where to start… ok lets begin with food. The burger had black lettuce on it, and the fries were hard, not crisp.The service was not good, there was like 4 customers in line for minutes and the employees were in the back speaking about other employees not pulling their weight and not “prepping” the night prior. They constantly ignored the customers and just looked at them and then went back to the back.The atmosphere was terrible, the kids playground had no AC and it was hot. The restaurant by the drinks had AC but I assume the smoke hoods are not working because they have a lot of smoke in the restaurant and its hard to breath. The slurry machines were not working and the ice cream machine wasn’t working either.
Atmosphere: 1
Food: 1
Service: 1
Really? Imagine how the kitchen is; where customers can’t see?!!! You can do better than this BK management.