Worst managers in Brownsville. No customer service at all they need to get retrained or just not be in customer service. Even knowing they made a mistake with my order and I had proof there was no responsibility taken. Unbelievable. No wonder people are not going to Whataburger any more lack of customer service and poor quality. Never again.
Jeremy Knight
Great Texas food chain. This is probably the best of their locations in Brownsville.
Atmosphere: 4
Food: 5
Service: 5
Jess Rodenmayer
Ordered breakfast items at 11:14 pm and was given my order at 11:37 pm only to be disappointed by an incorrect order. I gladly pay the 40 cents for extra honey butter sauce and was given a completely dry biscuit. They definitely need more team members for that shift. The drive thru attendant was completely overwhelmed and good customer service wasn't in the building.
Atmosphere: 1
Food: 1
Service: 1
Maria Estrada
Service and food always good on this Whataburger!
Atmosphere: 5
Food: 5
Service: 5
Michelle Mendoza
Pretty disappointed today with our order. I can usually rely on this location on being consistently good but today I noticed customer service was not the best & the workers looked distracted maybe they were short handed? But they almost gave me the wrong order & wrong amount of drinks. Then we opened one of the burgers & it was missing items & one of the meats was falling apart. The buns were also completely cold on all of the burgers.
Food: 4
Service: 3
Recommended dishes: Breakfast Burger
Esther Ayala Garcia
fast and
Atmosphere: 4
Food: 4
Service: 4
Veronica Ramos
Fries are always cold and they always take
Atmosphere: 1
Food: 1
Service: 4
Moni A
Today, I went early and the drive-thru employee gave me my order wrong.I patiently waited 25 for my breakfast.I spoke with the lady manager and she said she would remake my order.She didn't do that, she just gave me fresh hash brown.The sandwich and taquito was the same. She had a horrible attitude and I will not be coming to this Whataburger again.
This is the best Whataburger in town. Margarita and her staff are super friendly. They get my order right everytime and on time.
Atmosphere: 5
Food: 5
Service: 5
Martin Olguin
I asked for Mustard AND Mayo. The stickers on the wrap had just that....the only thing missing was the mustard on the burger. No big deal. They just brought some to me. The burger was delicious though.
More outside plants help with the carbon monoxide around us, plus it gives a better welcome to plant lovers, especially if they have flowers on them, more trees around for shade from the sun & corching heat from the pavement all around.Parking: Need parking spaces, need more trees to help with the heat dearing the summer and cold winds during the winter, helps with the carbon monoxide and flower plants around the trees to give it a pleasant view while dining in, something to look at while looking out the window, not just green shrubs.Wheelchair accessibility: Need more seating areas for our disabled loved ones, and space for others to walk pass by with out giving the disabled people a dirty look cuz we take up more space in the dining area.
Very good
Atmosphere: 3
Food: 5
Service: 5
Can't miss it! ?
Atmosphere: 4
Food: 4
Service: 4
Worst managers in Brownsville. No customer service at all they need to get retrained or just not be in customer service. Even knowing they made a mistake with my order and I had proof there was no responsibility taken. Unbelievable. No wonder people are not going to Whataburger any more lack of customer service and poor quality. Never again.
Great Texas food chain. This is probably the best of their locations in Brownsville.
Atmosphere: 4
Food: 5
Service: 5
Ordered breakfast items at 11:14 pm and was given my order at 11:37 pm only to be disappointed by an incorrect order. I gladly pay the 40 cents for extra honey butter sauce and was given a completely dry biscuit. They definitely need more team members for that shift. The drive thru attendant was completely overwhelmed and good customer service wasn't in the building.
Atmosphere: 1
Food: 1
Service: 1
Service and food always good on this Whataburger!
Atmosphere: 5
Food: 5
Service: 5
Pretty disappointed today with our order. I can usually rely on this location on being consistently good but today I noticed customer service was not the best & the workers looked distracted maybe they were short handed? But they almost gave me the wrong order & wrong amount of drinks. Then we opened one of the burgers & it was missing items & one of the meats was falling apart. The buns were also completely cold on all of the burgers.
Food: 4
Service: 3
Recommended dishes: Breakfast Burger
fast and
Atmosphere: 4
Food: 4
Service: 4
Fries are always cold and they always take
Atmosphere: 1
Food: 1
Service: 4
Today, I went early and the drive-thru employee gave me my order wrong.I patiently waited 25 for my breakfast.I spoke with the lady manager and she said she would remake my order.She didn't do that, she just gave me fresh hash brown.The sandwich and taquito was the same. She had a horrible attitude and I will not be coming to this Whataburger again.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
This is the best Whataburger in town. Margarita and her staff are super friendly. They get my order right everytime and on time.
Atmosphere: 5
Food: 5
Service: 5
I asked for Mustard AND Mayo. The stickers on the wrap had just that....the only thing missing was the mustard on the burger. No big deal. They just brought some to me. The burger was delicious though.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Whataburger Double Meat Whatameal
More outside plants help with the carbon monoxide around us, plus it gives a better welcome to plant lovers, especially if they have flowers on them, more trees around for shade from the sun & corching heat from the pavement all around.Parking: Need parking spaces, need more trees to help with the heat dearing the summer and cold winds during the winter, helps with the carbon monoxide and flower plants around the trees to give it a pleasant view while dining in, something to look at while looking out the window, not just green shrubs.Wheelchair accessibility: Need more seating areas for our disabled loved ones, and space for others to walk pass by with out giving the disabled people a dirty look cuz we take up more space in the dining area.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Whataburger Double Meat Whatameal
Slow service and cold
Food: 3
Service: 3
You have to check the food ordered before leaving because something always goes
Atmosphere: 2
Food: 1
Service: 1