Holiday Inn Express & Suites Burleson/Ft. Worth, an IHG Hotel

Name: Holiday Inn Express & Suites Burleson/Ft. Worth, an IHG Hotel
Address: 13250 Jake Ct, Burleson, Texas, 76028, US
Telephone: (817) 426-0396
Price range: $$
Rating: 2.9

$$ • Pet Friendly

Hours:
13250 Jake Ct, Burleson
(817) 426-0396

Recent Reviews

2.9 (52)

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January 2024

Customer service was absolutely a ZERO. The young lady said the hot tub wasn’t working because the water levels were low due to too many people in the facility earlier during the day was a flat out lie as only a few people were present. She said the motor was out but would be fixed tomorrow. IF truly the hot tub was not working why is the pool closed? She kept blaming management. Yet, couldn’t give us any information to speak with a manager. Very rude and simply not wanting...read full review

January 2024

Okay place to stay and relatively cheap (less than $100/night). Staff was pretty friendly and hotel looked pretty clean and didn't have any weird smells except in the stairwell, but that area was carpeted and enclosed, so somewhat expected there.The room was pretty clean, bed was comfortable, pillows firmer, but still soft. I like the bench on the side wall to throw your luggage up on and to not have to deal with the pop-up luggage stand you typically find in your closet.The...read full review

December 2023

It all started with our plane pushing us back over hours. Then the hotel said to keep updated on time of arrival. So eventually after the 3 call, I was told that the charging for the room would change over at 2:00 a.m. and we arrived at 1:35 a.m. on the next morning. I do not think it is fair to charge a guest when being late is not their fault. Then, we had 3 of us in the room and of course we were all register and the hotel knew there were 3 of us. The first 2 nights there...read full review

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