Excellent food and good service, recommendable to go eat thereWheelchair accessibility: Very accessible
Atmosphere: 5
Food: 5
Service: 5
Daniela Gonzales
Good service
Atmosphere: 5
Food: 5
Service: 5
Isa Delgado
Good attention
Atmosphere: 5
Food: 5
Service: 5
May Hshsh
Excellent service hot and quality food, excellent and fast service
Atmosphere: 5
Food: 5
Service: 5
Jameson Tuttle (JamesonBuckaroo)
Absolutely never go to this restaurant.We went to this location tonight to pick up some food for the family after I had gotten off work. We noticed some cars waiting out front (and now that I think about it, their order was probably wrong too) and wondered what they were doing. We get up to the line and tried to order. The person over the speaker was very hard to understand as it sounded like he didn't speak much English. That isn't really his fault but combined with the very poor sounding speaker, made for a difficult order experience. Well whatever, when we asked him to read our order back, it sounded correct. At least somewhat.We get up to the window and pay for our food. I was sitting in the passenger seat and checked out food when we got the bag. Found the spicy chicken sandwich we ordered with the fries, found something that looked like a surf and turf box, and a surprise 3 piece chicken and a missing chicken sandwich with fries. I took the order back in and told the same guy that took our order that it was wrong and explained what was wrong. Turns out the guy next to me at the counter also had a wrong order. When I said out loud to the guy that I had a 3 piece that I didn't order, another duo waiting in the lobby said that was probably the 3 piece they were missing. He had already thrown out the food to restart the 3 ORDERS that were wrong so it was too late.After waiting about 10 minutes for a new order, the same guy that took my order had brought me a new bag and began to read me my order back. He started off with "2 classic chicken sandwiches-" and I cut him off there to correct him that we should have one spicy and one normal that we had ordered. I didn't even hear what he said to me as he spoke quietly and with his thick accent but one sandwich bag had a c on it so I just went with it. I am just amazed that he was already getting the order wrong a second time when he tried to get it right. I check the rest of the bag and the receipt and it was STILL WRONG. We were missing our surf and turf box and we had a 3 piece tender we didn't order! How is it possible to keep messing this up?? I called him back over and told him I still needed a surf and turf and he said it would be a few minutes.I was ready to give up at this point and just waited for the box. The box had 4 tiny pieces of ship and two tiny tenders. After we got it we finally just left, unhappy and frustrated.To finish up this review, I just have to question what the management is doing at this location. Have they just given up here? This location has 3.3 stars on google maps at the time of reviewing this with the one star category being a large portion of the reviews. In the reviews that I did scroll though I was unable to find a single owner response to any of the concerns similar to mine or any other problems like cold and dry food that comes out of this Popeyes. Are the managers here just trying to ignore and wait for the problem to go away naturally? If the managers really did care they would work to fix the problems here and work on their staff to train them properly to avoid all these issues everyone has in the future.I can understand if these issues are a rare occurrence due to a simple mistake but every single time I go here, my order is wrong and hardly gets fixed properly.Food was cold, at least it tasted decent.Never going to this location again. And you shouldn't either until either management gets their act together or a wave of competent staff starts working here.
This sucks, because I love the chicken. Had to repeat my order 4 times, two times at the speaker and two times at the window . I speak Spanish (so no language barrier) and explained what we wanted because I had the feeling they didn’t understand what we were saying at the speaker. I was told the order was already done, which was wrong and had us waiting for more than 20min because they messed up.Please Popeyes , you need to hired more people who actually wants to work and are willing to provide good customer service.
Atmosphere: 1
Service: 1
Richard Garcia
Worst experience i asked for dark meat only in the drive thru and repeated myself at the window because I thought the women taking my order didn't understand well she didn't and didn't speak English none of the staff did I had to google translate and then they told me I would have to wait 16 minutes just so they could give the dark meat to other customers and have me wait, how can you run a business and no one speak English never coming here again, and when I got my food it was still wrong and OLD!!!!! What the hell happened to customer service
Atmosphere: 1
Food: 1
Service: 1
Amber Maceyra
Easily the worst service I’ve ever had, at any fast food place, ever. I will never be back and would advise others to avoid this location.
Nisha Ramesh
I agree with other reviewers. It was a challenge ordering because when my order was taken I could not understand what the gentleman taking my order was saying. And when I asked a question, he couldn't understand me at all. I do suggest having an English speaking person to do the drive-thru ordering as it will make the staffs' work easier and speed up the lines.I've not had a wrong order here (my 2nd time here in 3 years) but I have noticed that the chicken burgers have shrunk, not freshly made (I did order after 9pm) with only a little sauce, and the woman who gave me my order looked really angry/upset. I asked for ketchup, which she provided but I realized there were no napkins.The positive is that the fries were crispy and my coke zero was like coke zero. And the staff works hard to provide your food fast.But I do think this outlet needs to rethink their ordering (have an English speaking person), their burgers (freshness/sauce/size) as well as their service in general. Improve this and it will be one of the better Popeyes.
My god no one there has no idea what is a tomatoe.
Atmosphere: 1
Food: 3
Service: 2
Miko Richardson
Fresh food great customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Chef Matt
The Food is usually amazing during the day, horrible past the hours of 9pm.Today I just got Mac n cheese that tasted like it was legitimately boiled in hard mineral tap water…or hose waterStrawberry biscuits overcooked, black and brown on the bottom. Rubbery with little to no icing.The service is concerningly questionable depending on the staff working…I’ve been 4 times and 3 of those I got random stuff thrown in my bag. The one time they got it right it tasted concerning to my health more than fast food should…which is obviously crazy.All of the times I requested to get my order fixed..and nicely by the way…I received dirty looks and argumentative conversation.Also there is usually a language barrier somehow, but don’t let that fool you the receipt has always been right but the food always wrong so it’s obviously no excuse.I’m just wondering what’s going on with the hiring process honestly. I’m all for equal opportunity and giving chances but atleast make sure they are mentally equipt for the position.And even after all of this, I’m giving a second chance…hire people who care please. Some of us would like to be regular costumers but this location is making that hard for us.Thank you.
Atmosphere: 1
Food: 2
Service: 2
Marcus Wilkinson
I would highly recommend you go elsewhere! Only one employee spoke English in the store. All three of my orders were messed up. The food was cold and had been sitting there. The bathrooms as well as the stores was filthy. Which means I can only assume how clean the rest of the kitchen is.
Allen
Well, if you want ppl who don’t speak English and hate their jobs making your food this is your spot. Cashier spoke very little English and was depressed. The tv was loud and in Spanish. The music was also Spanish.I love Spanish music, at a Mexican restaurant.Food was average. No tea. Coke machine was out of half the drinks. Coke machine was disgusting as well.Lobby was pretty filthy as well.
They totally messed up my order.
Excellent food and good service, recommendable to go eat thereWheelchair accessibility: Very accessible
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Good attention
Atmosphere: 5
Food: 5
Service: 5
Excellent service hot and quality food, excellent and fast service
Atmosphere: 5
Food: 5
Service: 5
Absolutely never go to this restaurant.We went to this location tonight to pick up some food for the family after I had gotten off work. We noticed some cars waiting out front (and now that I think about it, their order was probably wrong too) and wondered what they were doing. We get up to the line and tried to order. The person over the speaker was very hard to understand as it sounded like he didn't speak much English. That isn't really his fault but combined with the very poor sounding speaker, made for a difficult order experience. Well whatever, when we asked him to read our order back, it sounded correct. At least somewhat.We get up to the window and pay for our food. I was sitting in the passenger seat and checked out food when we got the bag. Found the spicy chicken sandwich we ordered with the fries, found something that looked like a surf and turf box, and a surprise 3 piece chicken and a missing chicken sandwich with fries. I took the order back in and told the same guy that took our order that it was wrong and explained what was wrong. Turns out the guy next to me at the counter also had a wrong order. When I said out loud to the guy that I had a 3 piece that I didn't order, another duo waiting in the lobby said that was probably the 3 piece they were missing. He had already thrown out the food to restart the 3 ORDERS that were wrong so it was too late.After waiting about 10 minutes for a new order, the same guy that took my order had brought me a new bag and began to read me my order back. He started off with "2 classic chicken sandwiches-" and I cut him off there to correct him that we should have one spicy and one normal that we had ordered. I didn't even hear what he said to me as he spoke quietly and with his thick accent but one sandwich bag had a c on it so I just went with it. I am just amazed that he was already getting the order wrong a second time when he tried to get it right. I check the rest of the bag and the receipt and it was STILL WRONG. We were missing our surf and turf box and we had a 3 piece tender we didn't order! How is it possible to keep messing this up?? I called him back over and told him I still needed a surf and turf and he said it would be a few minutes.I was ready to give up at this point and just waited for the box. The box had 4 tiny pieces of ship and two tiny tenders. After we got it we finally just left, unhappy and frustrated.To finish up this review, I just have to question what the management is doing at this location. Have they just given up here? This location has 3.3 stars on google maps at the time of reviewing this with the one star category being a large portion of the reviews. In the reviews that I did scroll though I was unable to find a single owner response to any of the concerns similar to mine or any other problems like cold and dry food that comes out of this Popeyes. Are the managers here just trying to ignore and wait for the problem to go away naturally? If the managers really did care they would work to fix the problems here and work on their staff to train them properly to avoid all these issues everyone has in the future.I can understand if these issues are a rare occurrence due to a simple mistake but every single time I go here, my order is wrong and hardly gets fixed properly.Food was cold, at least it tasted decent.Never going to this location again. And you shouldn't either until either management gets their act together or a wave of competent staff starts working here.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Sandwiches, Spicy Chicken Sandwich
This sucks, because I love the chicken. Had to repeat my order 4 times, two times at the speaker and two times at the window . I speak Spanish (so no language barrier) and explained what we wanted because I had the feeling they didn’t understand what we were saying at the speaker. I was told the order was already done, which was wrong and had us waiting for more than 20min because they messed up.Please Popeyes , you need to hired more people who actually wants to work and are willing to provide good customer service.
Atmosphere: 1
Service: 1
Worst experience i asked for dark meat only in the drive thru and repeated myself at the window because I thought the women taking my order didn't understand well she didn't and didn't speak English none of the staff did I had to google translate and then they told me I would have to wait 16 minutes just so they could give the dark meat to other customers and have me wait, how can you run a business and no one speak English never coming here again, and when I got my food it was still wrong and OLD!!!!! What the hell happened to customer service
Atmosphere: 1
Food: 1
Service: 1
Easily the worst service I’ve ever had, at any fast food place, ever. I will never be back and would advise others to avoid this location.
I agree with other reviewers. It was a challenge ordering because when my order was taken I could not understand what the gentleman taking my order was saying. And when I asked a question, he couldn't understand me at all. I do suggest having an English speaking person to do the drive-thru ordering as it will make the staffs' work easier and speed up the lines.I've not had a wrong order here (my 2nd time here in 3 years) but I have noticed that the chicken burgers have shrunk, not freshly made (I did order after 9pm) with only a little sauce, and the woman who gave me my order looked really angry/upset. I asked for ketchup, which she provided but I realized there were no napkins.The positive is that the fries were crispy and my coke zero was like coke zero. And the staff works hard to provide your food fast.But I do think this outlet needs to rethink their ordering (have an English speaking person), their burgers (freshness/sauce/size) as well as their service in general. Improve this and it will be one of the better Popeyes.
Restaurantji Recommends
My god no one there has no idea what is a tomatoe.
Atmosphere: 1
Food: 3
Service: 2
Fresh food great customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
The Food is usually amazing during the day, horrible past the hours of 9pm.Today I just got Mac n cheese that tasted like it was legitimately boiled in hard mineral tap water…or hose waterStrawberry biscuits overcooked, black and brown on the bottom. Rubbery with little to no icing.The service is concerningly questionable depending on the staff working…I’ve been 4 times and 3 of those I got random stuff thrown in my bag. The one time they got it right it tasted concerning to my health more than fast food should…which is obviously crazy.All of the times I requested to get my order fixed..and nicely by the way…I received dirty looks and argumentative conversation.Also there is usually a language barrier somehow, but don’t let that fool you the receipt has always been right but the food always wrong so it’s obviously no excuse.I’m just wondering what’s going on with the hiring process honestly. I’m all for equal opportunity and giving chances but atleast make sure they are mentally equipt for the position.And even after all of this, I’m giving a second chance…hire people who care please. Some of us would like to be regular costumers but this location is making that hard for us.Thank you.
Atmosphere: 1
Food: 2
Service: 2
I would highly recommend you go elsewhere! Only one employee spoke English in the store. All three of my orders were messed up. The food was cold and had been sitting there. The bathrooms as well as the stores was filthy. Which means I can only assume how clean the rest of the kitchen is.
Well, if you want ppl who don’t speak English and hate their jobs making your food this is your spot. Cashier spoke very little English and was depressed. The tv was loud and in Spanish. The music was also Spanish.I love Spanish music, at a Mexican restaurant.Food was average. No tea. Coke machine was out of half the drinks. Coke machine was disgusting as well.Lobby was pretty filthy as well.
Atmosphere: 1
Food: 2
Service: 1