They are always out of the big seller's. How hard is to see that your running out of a certain kind of cookie and not take the initiative to make MORE? Was there again today around 2 pm. No chocolate chip pecan cookies AGAIN and told when asked that it would be at least an hour to make anymore. Good grief! Yal miss out on alot of sales because ppl are too lazy to make more.
Atmosphere: 2
Food: 4
Service: 1
Victoria Torres
Kendra was awesome!!!
Atmosphere: 5
Food: 5
Service: 5
Jaycee Fike
Lily did a beautiful job with my custom cake! The entire team was positive and helpful! I’ll be ordering again (:
Ariane Indigo Blau
Just ordered a cookie cake for a pizza themed work party, asked them to make it look like a pizza. It’s perfect and I’m cracking up about it, thank you pizza cookie angel, 10/10 fantastic work
T Rutherford
Always the best cookies. This is a must stop everytime we go to post oak! Sometimes we go just to get the cookies when there are many places that are down the street we could get them from but we choose GAC everytime and their cookie cakes are the best in town to us anyways!
Tiffany
I was supposed to pick up two cookie cakes for $100 for my son and his friend that placed 3rd in nationals. I paid to have the cake fully iced. The girl called this morning to confirm order which made me excited that they were going to do them right. I was supposed to pick them up at 1pm. They called at 2 bc I hadn't showed up yet. I get there alittle after 2 and they had the one cake done and it wasn't fully iced and then they realized that they hadn't even made the second cake. I know people make mistakes but it was $100 and they didn't offer to give me a refund or anything. I was just trying to do something special for my son and friend and then the second cake he iced it white on white. Was just really disappointed in the way they handed it. My advise is pick up your cake way earlier than you need it if you use this location.They called the next day the manager called and took responsibility for the situation not being handled correctly. She told me she was deeply sorry. I appreciated them acknowledging that it was not done right and some of my money being refunded.
Madelyn D.
So my cookie was great. However, I got a snicker doodle, and while it looked like a snicker doodle, it really just tasted like a sugar cookie.
Vickie Reyes
I’m not at all happy with this cake. The mermaid looks like a five year old did it!!! I’ve been getting cakes here for over 15 years & this will be my last!!!
Archie C.
These Douchebags took an order from me knowing that they were not open the next day. They took my order and charged me know that they could not complete my order. I showed up to get my order and they were not opened. It was an order for Mother's Day, which is not something I can do on a different day. What a sorry bunch of shitbags!
Caleb L
Let me start off by saying the lady that assisted me with my issues at this location was super apologetic and helpful. It was not her fault and she definitely seemed upset that it happened. Onto the story, I called to order a cookie cake for a friend's b-day party the next day. I go to pick up the next day and my cake wasn't there. After they did some looking through orders, they went to the back and found my order in the back somewhere. Whoever I made the order with the day before did not place it in the correct spot for them to see it. They told me they had no sheets baked and that it would be at least an hour wait until they could bake and decorate a new cake. Since the party I was attending was starting in a couple minutes this was not really an option for me. Again, the lady was very apologetic and provided me with a refund. However, even when I was there observing none of the staff were dress appropriately, no hair nets were being used, and half the staff were just sitting around doing nothing. I ended up going to the other location in the mall that was able to decorate a cake for me within 10 minutes. The people at that location (in the food court) were super nice and had a dress code and the location was a lot cleaner. I will be ordering from them in the future.
The 3 ladies working at the 3018 location on April 30th around 5 pm need to work on their customer service skills. No one spoke when I approached and they looked annoyed. One was even on her phone. I am easygoing, friendly person and this type of attitude was uncalled for.
Felicia Avenell
My son’s birthday was at the end of March and he’s at college and I wasn’t able to be there for his bday. My initial cookie cake was supposedly delivered but my son never received it. Thankfully the owners were very helpful and made him another cake and made sure it was delivered to him directly. They even went a step further, called me to talk it all through and everything. Best customer service I’ve had in a long time! Thank you so much for everything you did!
BESITOS SEL
?Big shout out to the young lady and young man who were working last night very professional very kind greeted us with a smile told us about their cookies ? my friends & I purchased ? . They were so delicious. Met all our expectations. We truly recommend this place to family and friends.?SEL
Douglas Kindt
This place has gone down bad. The cookie cakes that have been coming out of here are thinner than onion skin and undercooked to the point of unappetizing. Sad, used to be able to get a half inch cooking cake that would at least support some candles. The cookie cakes coming from this place are more like a cookie roll up or something. Just not good…
Kim Gillespie
Coffee was weak and small stuffed cookies were not like they used to be. Little filling, little taste.
They are always out of the big seller's. How hard is to see that your running out of a certain kind of cookie and not take the initiative to make MORE? Was there again today around 2 pm. No chocolate chip pecan cookies AGAIN and told when asked that it would be at least an hour to make anymore. Good grief! Yal miss out on alot of sales because ppl are too lazy to make more.
Atmosphere: 2
Food: 4
Service: 1
Kendra was awesome!!!
Atmosphere: 5
Food: 5
Service: 5
Lily did a beautiful job with my custom cake! The entire team was positive and helpful! I’ll be ordering again (:
Just ordered a cookie cake for a pizza themed work party, asked them to make it look like a pizza. It’s perfect and I’m cracking up about it, thank you pizza cookie angel, 10/10 fantastic work
Always the best cookies. This is a must stop everytime we go to post oak! Sometimes we go just to get the cookies when there are many places that are down the street we could get them from but we choose GAC everytime and their cookie cakes are the best in town to us anyways!
I was supposed to pick up two cookie cakes for $100 for my son and his friend that placed 3rd in nationals. I paid to have the cake fully iced. The girl called this morning to confirm order which made me excited that they were going to do them right. I was supposed to pick them up at 1pm. They called at 2 bc I hadn't showed up yet. I get there alittle after 2 and they had the one cake done and it wasn't fully iced and then they realized that they hadn't even made the second cake. I know people make mistakes but it was $100 and they didn't offer to give me a refund or anything. I was just trying to do something special for my son and friend and then the second cake he iced it white on white. Was just really disappointed in the way they handed it. My advise is pick up your cake way earlier than you need it if you use this location.They called the next day the manager called and took responsibility for the situation not being handled correctly. She told me she was deeply sorry. I appreciated them acknowledging that it was not done right and some of my money being refunded.
So my cookie was great. However, I got a snicker doodle, and while it looked like a snicker doodle, it really just tasted like a sugar cookie.
I’m not at all happy with this cake. The mermaid looks like a five year old did it!!! I’ve been getting cakes here for over 15 years & this will be my last!!!
These Douchebags took an order from me knowing that they were not open the next day. They took my order and charged me know that they could not complete my order. I showed up to get my order and they were not opened. It was an order for Mother's Day, which is not something I can do on a different day. What a sorry bunch of shitbags!
Let me start off by saying the lady that assisted me with my issues at this location was super apologetic and helpful. It was not her fault and she definitely seemed upset that it happened. Onto the story, I called to order a cookie cake for a friend's b-day party the next day. I go to pick up the next day and my cake wasn't there. After they did some looking through orders, they went to the back and found my order in the back somewhere. Whoever I made the order with the day before did not place it in the correct spot for them to see it. They told me they had no sheets baked and that it would be at least an hour wait until they could bake and decorate a new cake. Since the party I was attending was starting in a couple minutes this was not really an option for me. Again, the lady was very apologetic and provided me with a refund. However, even when I was there observing none of the staff were dress appropriately, no hair nets were being used, and half the staff were just sitting around doing nothing. I ended up going to the other location in the mall that was able to decorate a cake for me within 10 minutes. The people at that location (in the food court) were super nice and had a dress code and the location was a lot cleaner. I will be ordering from them in the future.
Restaurantji Recommends
The 3 ladies working at the 3018 location on April 30th around 5 pm need to work on their customer service skills. No one spoke when I approached and they looked annoyed. One was even on her phone. I am easygoing, friendly person and this type of attitude was uncalled for.
My son’s birthday was at the end of March and he’s at college and I wasn’t able to be there for his bday. My initial cookie cake was supposedly delivered but my son never received it. Thankfully the owners were very helpful and made him another cake and made sure it was delivered to him directly. They even went a step further, called me to talk it all through and everything. Best customer service I’ve had in a long time! Thank you so much for everything you did!
?Big shout out to the young lady and young man who were working last night very professional very kind greeted us with a smile told us about their cookies ? my friends & I purchased ? . They were so delicious. Met all our expectations. We truly recommend this place to family and friends.?SEL
This place has gone down bad. The cookie cakes that have been coming out of here are thinner than onion skin and undercooked to the point of unappetizing. Sad, used to be able to get a half inch cooking cake that would at least support some candles. The cookie cakes coming from this place are more like a cookie roll up or something. Just not good…
Coffee was weak and small stuffed cookies were not like they used to be. Little filling, little taste.