This place has bad customer service. Employees kept laughing at us and were exchanging looks with each other! Don’t come here! One of the employees took way too long to write a message on the cake and even wrote it like she didn’t care. Very very bad customer service. I’m never coming to this place ever again!!
Atmosphere: 1
Food: 1
Service: 1
saturn
I wanted to make a good review about the customer service because I almost didn’t go in due to the bad reviews on it. I’m glad I did though. When I went in, I believe it was a manager training a new employee and they were both very nice. They let me know of the deals and let me have time to think about what flavors I wanted.
Service: 5
Bradley Goode
One of the longest running locations. Wish the outside tables were still around.Dietary restrictions: Non dairy options.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Very Berry Strawberry
Astia Ito
Horrible ice cream shop. never come here. manager was very rude and gave everyone an attitude for a huge line. worst place ever.
Yvette Salazar
Very rude employee that attended me just now. She rolled her eyes and acted like I was bothering her with getting ice cream and donuts! DO NOT COME HERE WITH THIS EMPLOYEE! This woman has puffy curly hair and medium build. I did not catch her name bc I was trying to hold my composure from going off on this woman with my daughter right next to me. Even my 11 year old daughter asked why she was so rude to us!
Kim Breedlove
Easy in and out. Friendly Service.It's a great place for getting ice cream.
Stephanie Cruz
Just ordered the cake , the reason for four stars is due to the customer service that was given but the cake was Golden medal ribbon ice cream and it was great and very much enjoyed.
Jennifer Wuggazer
Disappointing customer service. We were there at opening time, 11am waiting outside the door. An employee showed up at 11:05, walked past us, unlocked the door, walked in, locked the door back up and never acknowledged us. So we took our business elsewhere.
Jessica M
Slow service with my DoorDash order my driver stated that when she walked in the girl in the front told her it wasn’t her job to help her and then they claim to have called me regarding my order I never received one till my dasher called me she was there for 15 min. Never ordering from here again
Michelle Cox
The strawberry cheesecake shake was so good! The owner was very kind and personable.
Costumer service was horrible he did not knew the menu and ended up charging ne more than he was supposed to but i did not wanted to ruin my dad anymore. The guy did not even scoop the ice cream right and had a really negative attitude and was working super slow. The open signs was off I ended up turning it on to help. Costumers are not acknowledge. This stores needs to hired better workers to increase their costumer service. In addition of a good training.
Allison H.
The owner of this location is so incredibly unfriendly. We've been here numerous times because my kids love it but I hate giving him my money. I don't know why you'd run an ice cream store when you very clearly do not like people. I don't think I've ever seen him smile and he doesn't acknowledge customers when they walk in either.
Murna L.
This place is dirty, sat with my kids then I saw a roach crawling around the floor. Disgusting, wish I could give it 0 stars.
Rachel Gallardo
Asked for a vanilla shake. Employee gave me milk with some ice cream in it. I asked him why it wasn’t thick like a shake and he said it was because they ran out of vanilla ice cream. I asked if there was more vanilla ice cream in the back. He left for a minute and came back to say they were out. He then asked if I wanted him to make me another one. I asked him how that was possible if they were out of ice cream. His response was a blank stare as if I did something wrong. No apologies or offer to correct the situation. I went next door to Sonic instead for my shake. I won’t be going back.
Ferrum Campitor
It has been a long time since I've been to a Baskin Robbins. The ice cream was tasty. The service was great considering there was only one kid helping in-store customers at first. The other guys must have been filling call-in orders. I wasn't a fan of the waffle cone. It was very sweet with some vanilla and cinnamon flavor in it. Didn't taste like waffle at all. Overall, I prefer other places more, but I was mostly satisfied.
This place has bad customer service. Employees kept laughing at us and were exchanging looks with each other! Don’t come here! One of the employees took way too long to write a message on the cake and even wrote it like she didn’t care. Very very bad customer service. I’m never coming to this place ever again!!
Atmosphere: 1
Food: 1
Service: 1
I wanted to make a good review about the customer service because I almost didn’t go in due to the bad reviews on it. I’m glad I did though. When I went in, I believe it was a manager training a new employee and they were both very nice. They let me know of the deals and let me have time to think about what flavors I wanted.
Service: 5
One of the longest running locations. Wish the outside tables were still around.Dietary restrictions: Non dairy options.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Very Berry Strawberry
Horrible ice cream shop. never come here. manager was very rude and gave everyone an attitude for a huge line. worst place ever.
Very rude employee that attended me just now. She rolled her eyes and acted like I was bothering her with getting ice cream and donuts! DO NOT COME HERE WITH THIS EMPLOYEE! This woman has puffy curly hair and medium build. I did not catch her name bc I was trying to hold my composure from going off on this woman with my daughter right next to me. Even my 11 year old daughter asked why she was so rude to us!
Easy in and out. Friendly Service.It's a great place for getting ice cream.
Just ordered the cake , the reason for four stars is due to the customer service that was given but the cake was Golden medal ribbon ice cream and it was great and very much enjoyed.
Disappointing customer service. We were there at opening time, 11am waiting outside the door. An employee showed up at 11:05, walked past us, unlocked the door, walked in, locked the door back up and never acknowledged us. So we took our business elsewhere.
Slow service with my DoorDash order my driver stated that when she walked in the girl in the front told her it wasn’t her job to help her and then they claim to have called me regarding my order I never received one till my dasher called me she was there for 15 min. Never ordering from here again
The strawberry cheesecake shake was so good! The owner was very kind and personable.
Restaurantji Recommends
Costumer service was horrible he did not knew the menu and ended up charging ne more than he was supposed to but i did not wanted to ruin my dad anymore. The guy did not even scoop the ice cream right and had a really negative attitude and was working super slow. The open signs was off I ended up turning it on to help. Costumers are not acknowledge. This stores needs to hired better workers to increase their costumer service. In addition of a good training.
The owner of this location is so incredibly unfriendly. We've been here numerous times because my kids love it but I hate giving him my money. I don't know why you'd run an ice cream store when you very clearly do not like people. I don't think I've ever seen him smile and he doesn't acknowledge customers when they walk in either.
This place is dirty, sat with my kids then I saw a roach crawling around the floor. Disgusting, wish I could give it 0 stars.
Asked for a vanilla shake. Employee gave me milk with some ice cream in it. I asked him why it wasn’t thick like a shake and he said it was because they ran out of vanilla ice cream. I asked if there was more vanilla ice cream in the back. He left for a minute and came back to say they were out. He then asked if I wanted him to make me another one. I asked him how that was possible if they were out of ice cream. His response was a blank stare as if I did something wrong. No apologies or offer to correct the situation. I went next door to Sonic instead for my shake. I won’t be going back.
It has been a long time since I've been to a Baskin Robbins. The ice cream was tasty. The service was great considering there was only one kid helping in-store customers at first. The other guys must have been filling call-in orders. I wasn't a fan of the waffle cone. It was very sweet with some vanilla and cinnamon flavor in it. Didn't taste like waffle at all. Overall, I prefer other places more, but I was mostly satisfied.