Went in early to pick up so donuts for the family to enjoy once they wake up. The donuts are good. Service and atmosphere were ok.
Atmosphere: 3
Food: 4
Service: 3
Kristen Reeves Harmon
I love how the glaze Do-Nuts are always fresh and warm!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Rosalinda Herrera
I have been to this Shipley’s a couple of times and there’s a short lady with glasses named Olivia in which I know she is fluent in Spanish. So I proceeded speaking Spanish to her and to my surprise she doesn’t speak a lick of it? OMG hilarious!! However, she has attended me and at the same time she has a terrible demeanor towards me as a customer. I thought maybe she was in a bad mood that day? Nope, she must wake up like that every day. Of course, I had complained to corporate and they gave me 6 free donuts as an apology. Went back and another lady was helping me in the which she butted in the conversation saying it has to be “glazed”. Nahh lady card says “mind your own business!!” I got my sprinkled donuts. By reading the reviews of the bad service it definitely had to be her.
Atmosphere: 1
Food: 3
Service: 1
Heather Williams
Best doughnuts ever!!!!
Atmosphere: 5
Food: 5
Service: 5
Keira Ayala
Frustrated. Took my kids to grab some donuts… she closes the inside after dark which I guess I can understand but I get to the drive thru and she doesn’t speak any English at all and I don’t speak Spanish well. I tried my best to speak the little bit of Spanish that I knew but still got no where so I wasn’t able to get my donuts because we couldn’t communicate. On top of that she was annoyed with me like I did something wrong. Left with crying kids and no donuts…. Disappointed
Atmosphere: 1
Food: 1
Service: 1
Stay Happy
I walked in with my family and we had three Shipley apps, each had an offer for two free glazed donuts. The woman working there said that we had to buy $10 worth of stuff to redeem one of those offers. Even though the offer never mentioned having to buy anything. The lady insisted and we bought three donuts and left. This was honestly very disappointing because you get this offer because you downloaded the app. I will never come back again
Service: 1
Samantha Adame
Best donuts and service ?
Atmosphere: 5
Food: 5
Service: 5
Cathy C.
Great quick service and awesome fresh donuts.Coffee is good too.It is quicker to go inside then to go through the drive through
Natalie S.
Called ahead for a certain order to be ready the following morning. When I arrived next day, order was not ready on time and what I asked for was not taken care of. I ordered 6 dozen specific donuts (and made sure on the phone when I called previously and they said they were able to do). When I went to pay, I asked cashier for 2 dozen extra donut holes- I was then ignored. After I paid and they finally started boxing my order (which I was told would be ready when I get there, which it wasn't), they placed a bag of donut holes "free of charge". I appreciated the gesture but asked for 2 dozen. Cashier proceeds to look at me and tell me "No. You did not order those". Which I told her I kindly asked before I paid. She then pointed to my order and said "No. You did not order them so I will not give them to you". I am beyond disappointed at the service given I would be giving these to my students and I paid out of pocket, went out of my way and called ahead to get an order that was not ready and wasn't what I had called ahead and asked for. Not my first bad experience either.
Food was amazing and Elizabeth was lovely, great customer service. Definitely recommend this location ♥️
Atmosphere: 5
Food: 5
Service: 5
will Rosales
I recently visited Shipley Donuts and had the pleasure of interacting with an incredibly attentive and helpful lady, ELIZABETH. Her dedication to customer service stood out, making my experience truly enjoyable.From offering assistance in choosing the perfect donuts to ensuring that my order was exactly what I wanted, she went above and beyond. Her friendly demeanor and efficiency created a welcoming atmosphere.The quality of service received reflects positively on Shipley Donuts, and I highly commend this staff member for making my visit memorable. I look forward to returning and enjoying both the delicious donuts and outstanding customer service. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Randy Morrow
Can never go wrong with shipleys.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
leslie garza
Elizabeth gave us excellent service amd made our night!! Thank you!
Customer service was fantastic!!! The cashier Elizabeth was outstanding she got my food out really fast!! Thank you so much for your customer service keep being like that you will get far in life. Kiddos wanted Do-Nuts in the evening and she was quickly to serve them!
Got order wrong
Atmosphere: 4
Food: 4
Service: 3
Went in early to pick up so donuts for the family to enjoy once they wake up. The donuts are good. Service and atmosphere were ok.
Atmosphere: 3
Food: 4
Service: 3
I love how the glaze Do-Nuts are always fresh and warm!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
I have been to this Shipley’s a couple of times and there’s a short lady with glasses named Olivia in which I know she is fluent in Spanish. So I proceeded speaking Spanish to her and to my surprise she doesn’t speak a lick of it? OMG hilarious!! However, she has attended me and at the same time she has a terrible demeanor towards me as a customer. I thought maybe she was in a bad mood that day? Nope, she must wake up like that every day. Of course, I had complained to corporate and they gave me 6 free donuts as an apology. Went back and another lady was helping me in the which she butted in the conversation saying it has to be “glazed”. Nahh lady card says “mind your own business!!” I got my sprinkled donuts. By reading the reviews of the bad service it definitely had to be her.
Atmosphere: 1
Food: 3
Service: 1
Best doughnuts ever!!!!
Atmosphere: 5
Food: 5
Service: 5
Frustrated. Took my kids to grab some donuts… she closes the inside after dark which I guess I can understand but I get to the drive thru and she doesn’t speak any English at all and I don’t speak Spanish well. I tried my best to speak the little bit of Spanish that I knew but still got no where so I wasn’t able to get my donuts because we couldn’t communicate. On top of that she was annoyed with me like I did something wrong. Left with crying kids and no donuts…. Disappointed
Atmosphere: 1
Food: 1
Service: 1
I walked in with my family and we had three Shipley apps, each had an offer for two free glazed donuts. The woman working there said that we had to buy $10 worth of stuff to redeem one of those offers. Even though the offer never mentioned having to buy anything. The lady insisted and we bought three donuts and left. This was honestly very disappointing because you get this offer because you downloaded the app. I will never come back again
Service: 1
Best donuts and service ?
Atmosphere: 5
Food: 5
Service: 5
Great quick service and awesome fresh donuts.Coffee is good too.It is quicker to go inside then to go through the drive through
Called ahead for a certain order to be ready the following morning. When I arrived next day, order was not ready on time and what I asked for was not taken care of. I ordered 6 dozen specific donuts (and made sure on the phone when I called previously and they said they were able to do). When I went to pay, I asked cashier for 2 dozen extra donut holes- I was then ignored. After I paid and they finally started boxing my order (which I was told would be ready when I get there, which it wasn't), they placed a bag of donut holes "free of charge". I appreciated the gesture but asked for 2 dozen. Cashier proceeds to look at me and tell me "No. You did not order those". Which I told her I kindly asked before I paid. She then pointed to my order and said "No. You did not order them so I will not give them to you". I am beyond disappointed at the service given I would be giving these to my students and I paid out of pocket, went out of my way and called ahead to get an order that was not ready and wasn't what I had called ahead and asked for. Not my first bad experience either.
Restaurantji Recommends
Food was amazing and Elizabeth was lovely, great customer service. Definitely recommend this location ♥️
Atmosphere: 5
Food: 5
Service: 5
I recently visited Shipley Donuts and had the pleasure of interacting with an incredibly attentive and helpful lady, ELIZABETH. Her dedication to customer service stood out, making my experience truly enjoyable.From offering assistance in choosing the perfect donuts to ensuring that my order was exactly what I wanted, she went above and beyond. Her friendly demeanor and efficiency created a welcoming atmosphere.The quality of service received reflects positively on Shipley Donuts, and I highly commend this staff member for making my visit memorable. I look forward to returning and enjoying both the delicious donuts and outstanding customer service. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Can never go wrong with shipleys.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Elizabeth gave us excellent service amd made our night!! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Half Dozen Cake Donut
Customer service was fantastic!!! The cashier Elizabeth was outstanding she got my food out really fast!! Thank you so much for your customer service keep being like that you will get far in life. Kiddos wanted Do-Nuts in the evening and she was quickly to serve them!