My first few times coming to this location was phenomenal! I went tonight around 11ish and received the worst customer service- I was basically yelled at by the lady at the front desk and it just made it a very unwelcoming experience- I decided not to purchase and to leave because I was so taken back by the energy and the cussing from the employee making orders...I see customer service is a consistent issue based off reviews but tonight definitely was beyond unprofessional and the energy was very much rude and unpleasant!
Atmosphere: 1
Food: 4
Service: 1
Michael Eaves
This location the staff is rude and took too long to make my order. I ordered The Usual and set a pick up time. I went to pick up and they took more than 20 minutes to put it together.Do too the location on Main St. They are a better location.
Atmosphere: 1
Food: 1
Service: 1
Philip Medick
Brandi is the absolute best. Cookies are great but brandi makes the experience 173.6% better.
Atmosphere: 5
Food: 5
Service: 5
Troy Seaton
The staff is great and friendly and nice to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies and Cream Ice Cream, White Chocolate, Brownie, Chocolate Chunk, Chocolate Chip, Peanut Butter Chip, Chocolate Walnut, Snickerdoodle, Salted Caramel, Cookiewich
Mary Gall
I ordered cookies last minute and the store attendant called to make sure they were delivered, and I was SO appreciative of her follow up! Thank you Insomnia cookies - victory park!Dietary restrictions: they have Gluten free cookies!
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
Shelby H.
I don't remember her name unfortunately but whoever was working Jan 18th at midnight is the sweetest human and deserves a raise. My Uber eats order pinged me at the wrong location and my delivery driver refused to bring it to me even offering an extra tip. I called the location to see if they could do anything and they sent another order out right away for me. 10 stars if I could! There is still good people out there
Darby S.
I wouldn't recommend coming here to anyone. Maybe in a college town but this location shouldn't be open.
Z T
Almost $4 for a single cookie (Not even Deluxe one at that!) is nuts. They aren’t even good compared to Crumbl
Lane
Ice cream sandwiches are incredible here. Only downside is there's nowhere to sit inside.
Wonderful sweet and fluffy cookies and the cream cheese spread is fye!! Don't sleep on these insomnias!
Bob Hovey
Deuce was awesome. ? ?
Atmosphere: 5
Food: 5
Service: 5
charles wise
Just stopped by with my Girlfriend after a long shift, Brandi was super nice and helpful. 11/10 highly recommend. Will definitely return!
Atmosphere: 5
Food: 5
Service: 5
Michael D.
We love Brandi she's the "blood to our heart" and her lashes are fire, and her smile melts our heart almost as much as the cookies. Thanks for a great cookie and time.
Tye Edwards
We placed a delivery order and they forgot our pint of ice cream. We called the store to let them know, and they replaced the entire order and redelivered it within a very short time frame. Great customer service, very responsive, very friendly.
Over hyped. Cookies are below average.
Atmosphere: 1
Food: 1
Service: 1
My first few times coming to this location was phenomenal! I went tonight around 11ish and received the worst customer service- I was basically yelled at by the lady at the front desk and it just made it a very unwelcoming experience- I decided not to purchase and to leave because I was so taken back by the energy and the cussing from the employee making orders...I see customer service is a consistent issue based off reviews but tonight definitely was beyond unprofessional and the energy was very much rude and unpleasant!
Atmosphere: 1
Food: 4
Service: 1
This location the staff is rude and took too long to make my order. I ordered The Usual and set a pick up time. I went to pick up and they took more than 20 minutes to put it together.Do too the location on Main St. They are a better location.
Atmosphere: 1
Food: 1
Service: 1
Brandi is the absolute best. Cookies are great but brandi makes the experience 173.6% better.
Atmosphere: 5
Food: 5
Service: 5
The staff is great and friendly and nice to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies and Cream Ice Cream, White Chocolate, Brownie, Chocolate Chunk, Chocolate Chip, Peanut Butter Chip, Chocolate Walnut, Snickerdoodle, Salted Caramel, Cookiewich
I ordered cookies last minute and the store attendant called to make sure they were delivered, and I was SO appreciative of her follow up! Thank you Insomnia cookies - victory park!Dietary restrictions: they have Gluten free cookies!
Food: 5
Service: 5
Recommended dishes: Chocolate Chip
I don't remember her name unfortunately but whoever was working Jan 18th at midnight is the sweetest human and deserves a raise. My Uber eats order pinged me at the wrong location and my delivery driver refused to bring it to me even offering an extra tip. I called the location to see if they could do anything and they sent another order out right away for me. 10 stars if I could! There is still good people out there
I wouldn't recommend coming here to anyone. Maybe in a college town but this location shouldn't be open.
Almost $4 for a single cookie (Not even Deluxe one at that!) is nuts. They aren’t even good compared to Crumbl
Ice cream sandwiches are incredible here. Only downside is there's nowhere to sit inside.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk
Restaurantji Recommends
Wonderful sweet and fluffy cookies and the cream cheese spread is fye!! Don't sleep on these insomnias!
Deuce was awesome. ? ?
Atmosphere: 5
Food: 5
Service: 5
Just stopped by with my Girlfriend after a long shift, Brandi was super nice and helpful. 11/10 highly recommend. Will definitely return!
Atmosphere: 5
Food: 5
Service: 5
We love Brandi she's the "blood to our heart" and her lashes are fire, and her smile melts our heart almost as much as the cookies. Thanks for a great cookie and time.
We placed a delivery order and they forgot our pint of ice cream. We called the store to let them know, and they replaced the entire order and redelivered it within a very short time frame. Great customer service, very responsive, very friendly.
Food: 4
Service: 5
Recommended dishes: Chocolate Chunk, M&M's