After anything you order the lady says “anything else” makes me feel rushed and makes me feel like she doesnt want to take my order. Dont rush ppl when making their orders give them time to order and be polite before asking “anything else?”
Food: 2
Service: 1
Misty Loftin
Great coffee and Donuts!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Doughnut
Klarissa Matthews
i was very upset with this order !i ordered a avocado toast and a side of hash brows . YALL what the HELL is this ! they could have given me two or atleast add extra bacon . this toast was too small unacceptable! came saturday around 12:10 pm !
Gabby Ornelas
Whoever is taking orders in the morning sounds like an older lady needs to stop working there she is RUDE for no reason please stop and train her because her customer service is horrible!!!
Kiana Bales
did not have cookie butter cold brew that we had ordered on app which is fine, told them to cancel the order due to that’s the only thing we like because they said we had to switch for something else but of the “ same thing”, which it’s fine not their fault however the lady with the broken english got mad and said she was not canceling my order..30$ out the window and no one will answer the phone. This is the 3rd time with the customer service being horrible with the same lady and this time of not getting our money back is being more horrendous. No call back, no refund, nothing. Horrible location.
Atmosphere: 1
Food: 1
Service: 1
Kamryn VH
I went through the drive orderd a iced pumpkin spice latte then when I get to the window it has whip cream on it which I did not ask for or I would of ordered the SIGNATURE LATTE which has that on it so I kindly say " I'm so sorry I did not want whip cream on it" and one of the workers in the back says "ugh why didn't she just say that" annoyed she has to fix her mistake. Because I never asked for the latte with whip cream I think this establishment needs to Have there employees work on better customer service and Make sure they know the difference between the two lattes before being ride to a customer who knows what they are ordering
Atmosphere: 5
Service: 1
Jack Worley
The manager at this location is so rude to her employees. I have witnessed her yelling at them for taking to long with customers (providing customer service), she really needs some lessons on how to respect her employees. Since she became manager this location has really gone down hill!! No one seems to care when you try to get upper management to call you. It’s really sad to see people who show up to work be treated this way. You can always tell when she is there because the employees are so unhappy. When she isn’t there they smile, talk, and laugh. She seems to make it such a miserable environment for them.
Atmosphere: 1
Food: 1
Service: 1
Makenzy R.
terrible service only a few workers actually did their job. over heard one employee called another employee useless. food was mid.
julio deleon
Flies on donuts and told the worker about it and she didn’t seem to care! A uncleaned smell inside.
Atmosphere: 1
Food: 1
Service: 1
Toni Varnell
Tries to order breakfast. Stood there not one person spoke or tried to take my order. I guess if you don't order on-line or go thru the drive thru you don't get waited on. WON'T BE BACK. LEARN SOME
I really love being here the drink and food are amazing and the I love the costumer service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hash Browns, Iced Latte
Oliver Weaver
I love it so much here me and my brother try and go all the time.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hash Browns, Iced Latte
supreeda villareal
I won’t go there again. Just one time was enough. I’m talking about my dine-in experience. One of the staff who had an accent was on the phone and yelling on the phone really loudly for at least 15minutes. There was no consideration of her for her customers. I know it was not a coffee house but it was very annoying during my stay there. I won’t step my foot to this location again, just one time is enough.
Atmosphere: 1
Food: 3
Service: 3
Natosha Cronin
I was the only customer ordering today at the drive thru window. ONLY OUTSIDE CUSTOMER!! My order consisted of 3 things. The sourdough sandwich comes with bacon, in which I do not eat. I asked to possibly substitute with sausage , as seen on the receipt. For $5.49 a sandwich , on my drive and dime to buy your food? As with anyone else, I do expect to get what I'm paying for. This is not the first time at this location it's been several. Today is my last!
Food: 2
Service: 1
Recommended dishes: Hash Browns, Iced Latte
Brandie Morones
Food is always great but the manager with an accent gives an unpleasant experience. She yells which creates an unpleasant interaction when ordering food. She also has a slight attitude. Any time I go to this location I’m always hoping I get anyone else but her to take my order. Someone please get her to take a customer service course.
After anything you order the lady says “anything else” makes me feel rushed and makes me feel like she doesnt want to take my order. Dont rush ppl when making their orders give them time to order and be polite before asking “anything else?”
Food: 2
Service: 1
Great coffee and Donuts!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Doughnut
i was very upset with this order !i ordered a avocado toast and a side of hash brows . YALL what the HELL is this ! they could have given me two or atleast add extra bacon . this toast was too small unacceptable! came saturday around 12:10 pm !
Whoever is taking orders in the morning sounds like an older lady needs to stop working there she is RUDE for no reason please stop and train her because her customer service is horrible!!!
did not have cookie butter cold brew that we had ordered on app which is fine, told them to cancel the order due to that’s the only thing we like because they said we had to switch for something else but of the “ same thing”, which it’s fine not their fault however the lady with the broken english got mad and said she was not canceling my order..30$ out the window and no one will answer the phone. This is the 3rd time with the customer service being horrible with the same lady and this time of not getting our money back is being more horrendous. No call back, no refund, nothing. Horrible location.
Atmosphere: 1
Food: 1
Service: 1
I went through the drive orderd a iced pumpkin spice latte then when I get to the window it has whip cream on it which I did not ask for or I would of ordered the SIGNATURE LATTE which has that on it so I kindly say " I'm so sorry I did not want whip cream on it" and one of the workers in the back says "ugh why didn't she just say that" annoyed she has to fix her mistake. Because I never asked for the latte with whip cream I think this establishment needs to Have there employees work on better customer service and Make sure they know the difference between the two lattes before being ride to a customer who knows what they are ordering
Atmosphere: 5
Service: 1
The manager at this location is so rude to her employees. I have witnessed her yelling at them for taking to long with customers (providing customer service), she really needs some lessons on how to respect her employees. Since she became manager this location has really gone down hill!! No one seems to care when you try to get upper management to call you. It’s really sad to see people who show up to work be treated this way. You can always tell when she is there because the employees are so unhappy. When she isn’t there they smile, talk, and laugh. She seems to make it such a miserable environment for them.
Atmosphere: 1
Food: 1
Service: 1
terrible service only a few workers actually did their job. over heard one employee called another employee useless. food was mid.
Flies on donuts and told the worker about it and she didn’t seem to care! A uncleaned smell inside.
Atmosphere: 1
Food: 1
Service: 1
Tries to order breakfast. Stood there not one person spoke or tried to take my order. I guess if you don't order on-line or go thru the drive thru you don't get waited on. WON'T BE BACK. LEARN SOME
Service: 1
Restaurantji Recommends
I really love being here the drink and food are amazing and the I love the costumer service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hash Browns, Iced Latte
I love it so much here me and my brother try and go all the time.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hash Browns, Iced Latte
I won’t go there again. Just one time was enough. I’m talking about my dine-in experience. One of the staff who had an accent was on the phone and yelling on the phone really loudly for at least 15minutes. There was no consideration of her for her customers. I know it was not a coffee house but it was very annoying during my stay there. I won’t step my foot to this location again, just one time is enough.
Atmosphere: 1
Food: 3
Service: 3
I was the only customer ordering today at the drive thru window. ONLY OUTSIDE CUSTOMER!! My order consisted of 3 things. The sourdough sandwich comes with bacon, in which I do not eat. I asked to possibly substitute with sausage , as seen on the receipt. For $5.49 a sandwich , on my drive and dime to buy your food? As with anyone else, I do expect to get what I'm paying for. This is not the first time at this location it's been several. Today is my last!
Food: 2
Service: 1
Recommended dishes: Hash Browns, Iced Latte
Food is always great but the manager with an accent gives an unpleasant experience. She yells which creates an unpleasant interaction when ordering food. She also has a slight attitude. Any time I go to this location I’m always hoping I get anyone else but her to take my order. Someone please get her to take a customer service course.
Food: 5
Service: 1
Recommended dishes: Iced Latte, Donuts