They took an order for delivery and canceled it an hour after it was supposed to be delivered without explanation and refused a refund. Thieves.
Service: 1
Islam Akef Ebeid
beware. trashy treatment of customers.
Atmosphere: 1
Food: 1
Service: 1
Chuck Diehl
We came for a pretzel (what they're famous for). Not only did they not have pretzels, but they weren't making any. Only pretzel bites. So we settled for those. 5 employees behind the counter, we were the only customers, and still had to wait 8 minutes for our bites. Won't be back.
Food: 2
Service: 1
Sharon Murr
Went at 4:30 on a Saturday asked for a pepperoni pretzel stated they were not making anymore for the rest of the day so i asked what time they close and the worker said 7. So they don't close for over 2 hours but not making anymore pretzels!? I understand they get busy and get behind and I don't mind waiting and coming back later but to not make anymore is ridiculous
Marky
Probably the only location wherein they are out of products half the time and don't actually have anything to sell until late into the day past their opening hours. I've gotten told to come back multiple times. I don't really get how this isn't a problem at many other much busier locations.Edit: A week later and still no refund for the 30$ that was charged onto my account.
Brookie Cookie
Literally best place ever y’all gotta come
Joseph Howard
The cinnamon pretzel bites are quite good and my kids love them. The service is definitely not great.
Baybee Doll
Pretzel was old and hard . Girl just laid it on the counter with no napkin. They were more focused on flirting with some guy than the customers
P M
Great staff and good food
Mycah Barnes
These pretzels are so delicious! the customer service is always a 10/10!!! cant wait to go back tomorrow!
The owner is so sweet and the pretzels are always so good ?
Leslie Brooks
Not sure what their rules are but I tried to get an original pretzel more than 30 minutes before they closed on a Sunday and the guy told me all he has it two cinnamon pretzels.
Jennifer Jennifer
If I could give 100 star rating I would! The pretzels are always so fresh and yummy! The employees are so nice and welcoming! Definitely going back to get a pizza pretzel ??
Lynn Reitz
This place in Denton is awesome! My brother in law is getting married in Grapevine and was having a meet and greet at a local Brewery out there the night before. I needed to place a large order and tried several locations including catering and the only one that responded was Auntie Annes in Denton. Joey was awesome! He not only gave us excellent service but also delivered them and they were hot and delicious and a big hit! Thank you for making our evening amazing!
Morgann Arrant
Went to the mall just for a cinnamon pretzel, we love this place! Cheap prices, quick to get food out.
They took an order for delivery and canceled it an hour after it was supposed to be delivered without explanation and refused a refund. Thieves.
Service: 1
beware. trashy treatment of customers.
Atmosphere: 1
Food: 1
Service: 1
We came for a pretzel (what they're famous for). Not only did they not have pretzels, but they weren't making any. Only pretzel bites. So we settled for those. 5 employees behind the counter, we were the only customers, and still had to wait 8 minutes for our bites. Won't be back.
Food: 2
Service: 1
Went at 4:30 on a Saturday asked for a pepperoni pretzel stated they were not making anymore for the rest of the day so i asked what time they close and the worker said 7. So they don't close for over 2 hours but not making anymore pretzels!? I understand they get busy and get behind and I don't mind waiting and coming back later but to not make anymore is ridiculous
Probably the only location wherein they are out of products half the time and don't actually have anything to sell until late into the day past their opening hours. I've gotten told to come back multiple times. I don't really get how this isn't a problem at many other much busier locations.Edit: A week later and still no refund for the 30$ that was charged onto my account.
Literally best place ever y’all gotta come
The cinnamon pretzel bites are quite good and my kids love them. The service is definitely not great.
Pretzel was old and hard . Girl just laid it on the counter with no napkin. They were more focused on flirting with some guy than the customers
Great staff and good food
These pretzels are so delicious! the customer service is always a 10/10!!! cant wait to go back tomorrow!
Restaurantji Recommends
The owner is so sweet and the pretzels are always so good ?
Not sure what their rules are but I tried to get an original pretzel more than 30 minutes before they closed on a Sunday and the guy told me all he has it two cinnamon pretzels.
If I could give 100 star rating I would! The pretzels are always so fresh and yummy! The employees are so nice and welcoming! Definitely going back to get a pizza pretzel ??
This place in Denton is awesome! My brother in law is getting married in Grapevine and was having a meet and greet at a local Brewery out there the night before. I needed to place a large order and tried several locations including catering and the only one that responded was Auntie Annes in Denton. Joey was awesome! He not only gave us excellent service but also delivered them and they were hot and delicious and a big hit! Thank you for making our evening amazing!
Went to the mall just for a cinnamon pretzel, we love this place! Cheap prices, quick to get food out.