Stop closing the inside and keep changing the hours . Also it’s expensive and not very good for the price.
Atmosphere: 1
Food: 1
Service: 1
Bella Colvard
Always forgetting stuff in my order, tonight forgot cheesecake, too late to go back.. oh well.
Andrew Ralph
they don’t accept cash for payment because they can’t make change. Cash is money last time I checked.
Service: 1
jolly blue
Ordered Tiny tacos and a number 4. Burger was ok. Dry and overcooked. But none of my tiny tacos had filling... It was 15 tiny shells and a curly fry that snuck in... Do better....
Atmosphere: 3
Food: 1
Service: 3
Pete Hernandez
I placed an order for 2 ultimate cheeseburgers via the app. When I got to the drive thru window, the manager told me they didn't have my order. I tried to explain that I had arrived at the time I was told and had paid for it. She interrupted me and said she didn't have the order on her screen & that it could take up to 10 minutes to receive the order. I attempted to explain that it had already been over 10 minutes and tried to show her the receipt on my phone. She interrupted me again and aggressively said no and refused to look at my phone. I asked her what I should do. She said to come in & wait. So I did. But when I got inside, I was immediately put on the pay no mind list. Mind you, the restaurant was empty and there was no one in the drive thru at the time. I finally went up to the counter and waited 5 minutes before someone addressed me. The employee that finally addressed me stated that she didn't have my order. However, I did get her to look at the receipt on my phone and showed her that it was indeed placed for that restaurant and it had been almost 30 minutes. I told her that I believed they gave my order to another customer. She went to the order screen and checked the history. There it was. My order. Cleared off the screen and the food was no where to be found. I asked to speak to the manager while they now had to make my food. Was told that she was in a meeting and I responded with "no she wasnt" because I could see her at the back of the restaurant. She finally came forward but just short of the counter and the young lady that found my order explained to her, in Spanish, their mistake. Although I don't look it, I'm hispanic, so I knew what was being said. She refused to even come talk to me and apologize or explain. I wasn't going to be like one of those maniacs you see on tik tok and toss the place or even be vulgar. Not that I didn't want to. But I did at the top of my lungs look the manager in the eye and call her a liar. She just walked away. I get the restaurant industry can be tough. I worked in that industry for years, many at the management level. But no matter what, there is NO reason to not attempt to give good customer service. This manager didn't even try from the get go. She dug her heels in and she was WRONG! I don't know that I will ever give them my business again. It's a shame because Ultimate cheeseburgers are good. I'd like to say this is a one off, but I've been in management too long and can recognize a poor manager. She's terrible. And yes, I have reached out to the corporate office. I can deal with mistakes but this type of rudeness and lack of effort is a mindset. It's not that hard. You just have to try...just a little bit.
Atmosphere: 2
Food: 4
Service: 1
Reggie Hardy
Reading the reviews alone this place is barely holding on.And clearly Jack in the box and the owner doesn't give a damn.
jads shephard
Ordered a jumbo breakfast platter on door dash. no pancakes and no hash brown what is this???
Jeffery “Jeffgaming11” Fain
I just found a shard of plastic in my
Atmosphere: 3
Food: 2
Service: 4
Omar García
Very good and at a good
Atmosphere: 5
Food: 5
Service: 5
Linda
I ordered 3 hamburgersthe meat was cooked but was cool as if it was sitting up for hours and the bun was days old buns. I had to give all 3 burgers to the dog.
There are several specific items that I like to get here that most fast food places don't have. Curly fries and certain kinds of milkshakes come to mind. The location is also quite convenient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Jack
audrey w
It was ok but they were out of a lot of stuff
Chris Stevens
Worst jib location I've ever visited.. no counter service drive thru is apparently more important. Manager is rude and has no leadership skills. Never got my food that I paid for in the app and of course no one will answer the
Atmosphere: 1
Food: 1
Service: 1
Taylor Nelson
Going to this location at night is the absolute worst. The burgers are ALWAYS cold and hard.. tonight I ordered 1 item. Made it home and it’s the completely wrong thing. No one ever answers the phone. I am exhausted and starving and can’t just drive across town every time they mess up my order. All I wanted was a hot burger and instead I get trash.. it’s honestly so upsetting.
Atmosphere: 1
Food: 1
Service: 1
Noah L. Sims
Friendly, fast, and accurate on my order! Can't ask for anymore... In Denton this is my favorite location (University Dr)....
Stop closing the inside and keep changing the hours . Also it’s expensive and not very good for the price.
Atmosphere: 1
Food: 1
Service: 1
Always forgetting stuff in my order, tonight forgot cheesecake, too late to go back.. oh well.
they don’t accept cash for payment because they can’t make change. Cash is money last time I checked.
Service: 1
Ordered Tiny tacos and a number 4. Burger was ok. Dry and overcooked. But none of my tiny tacos had filling... It was 15 tiny shells and a curly fry that snuck in... Do better....
Atmosphere: 3
Food: 1
Service: 3
I placed an order for 2 ultimate cheeseburgers via the app. When I got to the drive thru window, the manager told me they didn't have my order. I tried to explain that I had arrived at the time I was told and had paid for it. She interrupted me and said she didn't have the order on her screen & that it could take up to 10 minutes to receive the order. I attempted to explain that it had already been over 10 minutes and tried to show her the receipt on my phone. She interrupted me again and aggressively said no and refused to look at my phone. I asked her what I should do. She said to come in & wait. So I did. But when I got inside, I was immediately put on the pay no mind list. Mind you, the restaurant was empty and there was no one in the drive thru at the time. I finally went up to the counter and waited 5 minutes before someone addressed me. The employee that finally addressed me stated that she didn't have my order. However, I did get her to look at the receipt on my phone and showed her that it was indeed placed for that restaurant and it had been almost 30 minutes. I told her that I believed they gave my order to another customer. She went to the order screen and checked the history. There it was. My order. Cleared off the screen and the food was no where to be found. I asked to speak to the manager while they now had to make my food. Was told that she was in a meeting and I responded with "no she wasnt" because I could see her at the back of the restaurant. She finally came forward but just short of the counter and the young lady that found my order explained to her, in Spanish, their mistake. Although I don't look it, I'm hispanic, so I knew what was being said. She refused to even come talk to me and apologize or explain. I wasn't going to be like one of those maniacs you see on tik tok and toss the place or even be vulgar. Not that I didn't want to. But I did at the top of my lungs look the manager in the eye and call her a liar. She just walked away. I get the restaurant industry can be tough. I worked in that industry for years, many at the management level. But no matter what, there is NO reason to not attempt to give good customer service. This manager didn't even try from the get go. She dug her heels in and she was WRONG! I don't know that I will ever give them my business again. It's a shame because Ultimate cheeseburgers are good. I'd like to say this is a one off, but I've been in management too long and can recognize a poor manager. She's terrible. And yes, I have reached out to the corporate office. I can deal with mistakes but this type of rudeness and lack of effort is a mindset. It's not that hard. You just have to try...just a little bit.
Atmosphere: 2
Food: 4
Service: 1
Reading the reviews alone this place is barely holding on.And clearly Jack in the box and the owner doesn't give a damn.
Ordered a jumbo breakfast platter on door dash. no pancakes and no hash brown what is this???
I just found a shard of plastic in my
Atmosphere: 3
Food: 2
Service: 4
Very good and at a good
Atmosphere: 5
Food: 5
Service: 5
I ordered 3 hamburgersthe meat was cooked but was cool as if it was sitting up for hours and the bun was days old buns. I had to give all 3 burgers to the dog.
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
There are several specific items that I like to get here that most fast food places don't have. Curly fries and certain kinds of milkshakes come to mind. The location is also quite convenient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Jack
It was ok but they were out of a lot of stuff
Worst jib location I've ever visited.. no counter service drive thru is apparently more important. Manager is rude and has no leadership skills. Never got my food that I paid for in the app and of course no one will answer the
Atmosphere: 1
Food: 1
Service: 1
Going to this location at night is the absolute worst. The burgers are ALWAYS cold and hard.. tonight I ordered 1 item. Made it home and it’s the completely wrong thing. No one ever answers the phone. I am exhausted and starving and can’t just drive across town every time they mess up my order. All I wanted was a hot burger and instead I get trash.. it’s honestly so upsetting.
Atmosphere: 1
Food: 1
Service: 1
Friendly, fast, and accurate on my order! Can't ask for anymore... In Denton this is my favorite location (University Dr)....
Atmosphere: 5
Food: 5
Service: 5