Over 50 bucks for a family of 5, do not offer samples, and lady yelled at a family member. Stay away from this place.
Atmosphere: 1
Food: 1
Service: 1
Travis Pescatello
I don't know how this store is profitable. From the moment I walked in, the owners were very unwelcoming. The lights were off as if they were trying to conserve energy. They refused to provide us with any sample cups when we asked politely. The store was completely empty on a Saturday, and I now understand why. Someone check their taxes. If this business is profitable, then it's definitely a money laundering front. If "Yogurt Story" is a franchise; this site ruins any brand trust, I feel sorry for Denton yogurt story that shares the name. This is my only review below 5 stars. Glad we walked out of there and took our business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
AB
We walked in and asked for sample cups and the owner refused even though there were sample cups in the trash from other people. We were dressed nicely and we were very polite. The owner was very rude and off-putting so we left.
Atmosphere: 3
Food: 1
Service: 1
Amy Rodriguez
When I asked for sample cups, they told me no, which I thought was unreasonable. Why should I spend my money on yogurt without knowing how it tastes and possibly not liking it? Practically every yogurt place offers sample cups. If they're concerned about germs, they should reconsider being in the food business, as this situation is bound to happen.Furthermore, I've never encountered a frozen yogurt place where they scold you for spilling a little bit under the levers. Working in a restaurant myself, I understand that cleaning up after customers, including sweeping up crumbs, is part of the job. However, I would never yell at them for a minor spill, as the owner of this place did for just a drop.To top it off, when I finally selected my yogurt, it came out watery, so I decided to discard my cup and leave. None of the other flavors appealed to me, and the previous incident of being yelled at still bothered me.As I walked out, the owner yelled at me once again, instructing me to never do that again. This was a terrible customer service experience and a disappointing yogurt selection. I would recommend going to the other frozen yogurt place near Chipotle, where the staff is much friendlier and accommodating. I'd rate this experience 0 out of 10.
Atmosphere: 1
Food: 1
Service: 1
Madyson Salas
i found multiple hairs in my food to the point i throw it out.
Always very friendly and I love the options they provide!!
Atmosphere: 5
Food: 5
Service: 5
Yukino Krenzke
From the start the experience was awful. This was our first time here. I already had a weird feeling going into to store. We weighed and paid for our items and once we got into the car my boyfriend found a hair in his food. He went inside to see what they can do and the manager wouldn’t even apologize and blamed us. We didn’t even want a refund or a replacement, we just wanted to bring it to his attention and he would no give us the time of day. I honestly believe it was because we look young and are people of color.
Atmosphere: 1
Food: 1
Service: 1
jack from state farm
I felt very uncomfortable and the staffs was very rude and awkward. Don’t recommend going to this place and the prices is ridiculous.
sai avinash
Flavors are good. But it’s weird that we can’t have tasting cups. Customer service was average. The guy there was a little rude. Prices are too expensive.
Michelle S.
My friend and I went here this evening and loved it! The owners were there and were so sweet, friendly and helpful. The price is great and the yogurt was delicious! We took ours outside where there was plenty of seating by an outdoor fireplace. What a treat!
Great experience! The location is clean both the seating, yogurt machines, and toppings bar. All of the machines worked and had a variety of flavors. The owner was working was extremely nice as well. He was very personable and made my children feel special. My 2 children and I got (3) 16oz cups fully loaded. It was $32 which I think is completely reasonable!
chammarri
go to the yogurt place on loop 288….. trust me better vibes and prices. these people are robbing y’all!
Lupe Sahyan
Prices are ridiculous… we paid $30 for two cups. The owners are so pushy and love to push the spoons or lids on while the cups are on the scales to make the prices higher.RESPONSE TO OWNER'S REPLY BELOW:Y'all just love to argue with consumers huh??? It wasn't a misunderstanding if I was there and had a witness. I didn't ask for a lid yet I was STILL given one AT THE EXACT MOMENT I PUT MY CUP ON THE SCALE. This isn't an isolated incident as it has happened to me twice before but I tried to give the lady the benefit of the doubt and say nothing until now that the prices keep going up for the same thing I get every time. This response is disgusting and I hope other customers see this.There's a reason there are so many other people that have left 1 star reviews.
Jack Parsons
Discovered this location while I was visiting/working in Denton. It hit the spot on a hot day and was even better when I brought my son the second time. Everything was clean and the staff was very polite.
Voke the Gem
The owner of this establishment came up to me while I was sitting on their couch and suggested that I should move from a couch to a stool because I was sitting there for awhile and family’s may want to sit down. The store was almost empty when she came up to me to suggest this. I don’t believe my presence on one cushion would stop anyone from sitting down. It was inappropriate and made me fell very uncomfortable because it wasn’t necessary to do. Was a nice environment but due to this I will no longer be returning. If there was a sign that said there was a minimum seating time for smaller parties or more couches that would be better then telling a customer to just get up.
Over 50 bucks for a family of 5, do not offer samples, and lady yelled at a family member. Stay away from this place.
Atmosphere: 1
Food: 1
Service: 1
I don't know how this store is profitable. From the moment I walked in, the owners were very unwelcoming. The lights were off as if they were trying to conserve energy. They refused to provide us with any sample cups when we asked politely. The store was completely empty on a Saturday, and I now understand why. Someone check their taxes. If this business is profitable, then it's definitely a money laundering front. If "Yogurt Story" is a franchise; this site ruins any brand trust, I feel sorry for Denton yogurt story that shares the name. This is my only review below 5 stars. Glad we walked out of there and took our business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
We walked in and asked for sample cups and the owner refused even though there were sample cups in the trash from other people. We were dressed nicely and we were very polite. The owner was very rude and off-putting so we left.
Atmosphere: 3
Food: 1
Service: 1
When I asked for sample cups, they told me no, which I thought was unreasonable. Why should I spend my money on yogurt without knowing how it tastes and possibly not liking it? Practically every yogurt place offers sample cups. If they're concerned about germs, they should reconsider being in the food business, as this situation is bound to happen.Furthermore, I've never encountered a frozen yogurt place where they scold you for spilling a little bit under the levers. Working in a restaurant myself, I understand that cleaning up after customers, including sweeping up crumbs, is part of the job. However, I would never yell at them for a minor spill, as the owner of this place did for just a drop.To top it off, when I finally selected my yogurt, it came out watery, so I decided to discard my cup and leave. None of the other flavors appealed to me, and the previous incident of being yelled at still bothered me.As I walked out, the owner yelled at me once again, instructing me to never do that again. This was a terrible customer service experience and a disappointing yogurt selection. I would recommend going to the other frozen yogurt place near Chipotle, where the staff is much friendlier and accommodating. I'd rate this experience 0 out of 10.
Atmosphere: 1
Food: 1
Service: 1
i found multiple hairs in my food to the point i throw it out.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chocolate Hazelnut, Strawberry
Always very friendly and I love the options they provide!!
Atmosphere: 5
Food: 5
Service: 5
From the start the experience was awful. This was our first time here. I already had a weird feeling going into to store. We weighed and paid for our items and once we got into the car my boyfriend found a hair in his food. He went inside to see what they can do and the manager wouldn’t even apologize and blamed us. We didn’t even want a refund or a replacement, we just wanted to bring it to his attention and he would no give us the time of day. I honestly believe it was because we look young and are people of color.
Atmosphere: 1
Food: 1
Service: 1
I felt very uncomfortable and the staffs was very rude and awkward. Don’t recommend going to this place and the prices is ridiculous.
Flavors are good. But it’s weird that we can’t have tasting cups. Customer service was average. The guy there was a little rude. Prices are too expensive.
My friend and I went here this evening and loved it! The owners were there and were so sweet, friendly and helpful. The price is great and the yogurt was delicious! We took ours outside where there was plenty of seating by an outdoor fireplace. What a treat!
Restaurantji Recommends
Great experience! The location is clean both the seating, yogurt machines, and toppings bar. All of the machines worked and had a variety of flavors. The owner was working was extremely nice as well. He was very personable and made my children feel special. My 2 children and I got (3) 16oz cups fully loaded. It was $32 which I think is completely reasonable!
go to the yogurt place on loop 288….. trust me better vibes and prices. these people are robbing y’all!
Prices are ridiculous… we paid $30 for two cups. The owners are so pushy and love to push the spoons or lids on while the cups are on the scales to make the prices higher.RESPONSE TO OWNER'S REPLY BELOW:Y'all just love to argue with consumers huh??? It wasn't a misunderstanding if I was there and had a witness. I didn't ask for a lid yet I was STILL given one AT THE EXACT MOMENT I PUT MY CUP ON THE SCALE. This isn't an isolated incident as it has happened to me twice before but I tried to give the lady the benefit of the doubt and say nothing until now that the prices keep going up for the same thing I get every time. This response is disgusting and I hope other customers see this.There's a reason there are so many other people that have left 1 star reviews.
Discovered this location while I was visiting/working in Denton. It hit the spot on a hot day and was even better when I brought my son the second time. Everything was clean and the staff was very polite.
The owner of this establishment came up to me while I was sitting on their couch and suggested that I should move from a couch to a stool because I was sitting there for awhile and family’s may want to sit down. The store was almost empty when she came up to me to suggest this. I don’t believe my presence on one cushion would stop anyone from sitting down. It was inappropriate and made me fell very uncomfortable because it wasn’t necessary to do. Was a nice environment but due to this I will no longer be returning. If there was a sign that said there was a minimum seating time for smaller parties or more couches that would be better then telling a customer to just get up.