I was disappointed that I ordered no cheese with my burger, yet I got cheese! I ordered onion rings, and I got French fries! I ordered tomatoes, and I didn't get any tomatoes! I repeated what I had ordered to the young man at the window, and he said "yes" to all I said, yet that wasn't what I received!
Atmosphere: 3
Food: 3
Service: 1
Felipe Martinez
Always a great experience. Do yourself a favor and try the funnel cake fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Fries, Original Double Burger, French Fries, Burger, Sauce, Green Chili Burger, Green Chile Double, With Onion Rings, Regular Onion Rings, Large Onion Rings
Paul Vranish
Just love the taste! Also, the service is quite speedy.
Food: 5
Service: 5
Loydleslie Revels
Ordered chili cheese fries and 2 guacamole bacon burgers. The fries literally were solidified together when you put you fork in them... Cold and nasty. The burgers were cold and the patties thin and disgusting. They cost me 7 plus dollars each. We ended up throwing half of it away and will never go there again! TOTALLY DISAPPOINTING! DO NOT RECOMMEND AT ALL!!!!!
Atmosphere: 3
Food: 1
Service: 2
Yuma Sobkoviak
Burned fish. Rude cashier. Overall food quality and presentation poor. Used to eat here frequently. No more. At least there was no line. Very sad.Contacted by business (3-27-2024) to FB my phone to be contacted. No way. How can this business expect to fix this? Unburnt the fish sandwich? Take back t bad service? Train employees and supervisors to to their job with pride.
Atmosphere: 3
Food: 2
Service: 2
Lorraine Cuellar
I love dining in this restaurant! It is family friendly. Pamela has the best customer service skills welcoming you right when you enter the door, giving the best suggestions in what to order, fast food delivery to our table and no mistakes on our burgers which is an A+ to our big family! 5 stars to her for taking care of everything in such a timely manner to get you the best service!!! Very well recommended!!!
Atmosphere: 5
Food: 5
Service: 5
Uriel Cuellar
Very good food, very good customer service with Pamela.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
deborah acosta
support local.Kid-friendliness: Games and fun for everyone not just kids. Great music and Tv.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Double Burger, Burger, Green Chile Double
elserge88
Kid-friendliness: Sand boxes, jenga, tether ball, and cornhole all in an enclosed outdoor fence area for kids to run around.
Atmosphere: 5
Food: 5
Service: 5
Lety Rojas
The most delicious burgers I've ever had!!! We hadn't been there in years ? I ordered the green chili burger with onion rings ? DELICIOUS!!! Onion rings are huge!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Double, Large Onion Rings
Service is ridiculously slow. Came for my lunch break. Had to leave because I wasted my whole break waiting to order when they were empty at drive thru. Hire more people.
Atmosphere: 2
Food: 2
Service: 1
paula henry
One of my favorite places to eat! Love the onion rings!
Atmosphere: 4
Food: 5
Service: 5
Cynnthia Wray
Really good food. Great service, affordable and fun for children, all ages.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger, Large Onion Rings
Nora Miller
If it’s Tuesday, we’re at Charcoaler. A group always meet there for the combo special. When we drove in we were a little concerned with the crowd. Spring Break! The service was great, food always wonderful. Pamela was working the counter and she was amazing. Taking orders, serving ice cream and delivering food. Always with a smile. We were there about an hour and half and I never noticed a customer with any issues. We’ll be back next week
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Cesar Figueroa -Hernandez (Agallonmafafas)
The best burger ? ever ? in El Paso Texas, yep, yep, yey!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chili Cheese Burger, Chili Cheese Fries, Original Double Burger, French Fries, Hot Dog, Burger, Sauce, Green Chili Burger, Green Chile Double, With Onion Rings, Cheesburger, Hamburger, BBQ, Large Onion Rings
I was disappointed that I ordered no cheese with my burger, yet I got cheese! I ordered onion rings, and I got French fries! I ordered tomatoes, and I didn't get any tomatoes! I repeated what I had ordered to the young man at the window, and he said "yes" to all I said, yet that wasn't what I received!
Atmosphere: 3
Food: 3
Service: 1
Always a great experience. Do yourself a favor and try the funnel cake fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Fries, Original Double Burger, French Fries, Burger, Sauce, Green Chili Burger, Green Chile Double, With Onion Rings, Regular Onion Rings, Large Onion Rings
Just love the taste! Also, the service is quite speedy.
Food: 5
Service: 5
Ordered chili cheese fries and 2 guacamole bacon burgers. The fries literally were solidified together when you put you fork in them... Cold and nasty. The burgers were cold and the patties thin and disgusting. They cost me 7 plus dollars each. We ended up throwing half of it away and will never go there again! TOTALLY DISAPPOINTING! DO NOT RECOMMEND AT ALL!!!!!
Atmosphere: 3
Food: 1
Service: 2
Burned fish. Rude cashier. Overall food quality and presentation poor. Used to eat here frequently. No more. At least there was no line. Very sad.Contacted by business (3-27-2024) to FB my phone to be contacted. No way. How can this business expect to fix this? Unburnt the fish sandwich? Take back t bad service? Train employees and supervisors to to their job with pride.
Atmosphere: 3
Food: 2
Service: 2
I love dining in this restaurant! It is family friendly. Pamela has the best customer service skills welcoming you right when you enter the door, giving the best suggestions in what to order, fast food delivery to our table and no mistakes on our burgers which is an A+ to our big family! 5 stars to her for taking care of everything in such a timely manner to get you the best service!!! Very well recommended!!!
Atmosphere: 5
Food: 5
Service: 5
Very good food, very good customer service with Pamela.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
support local.Kid-friendliness: Games and fun for everyone not just kids. Great music and Tv.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Double Burger, Burger, Green Chile Double
Kid-friendliness: Sand boxes, jenga, tether ball, and cornhole all in an enclosed outdoor fence area for kids to run around.
Atmosphere: 5
Food: 5
Service: 5
The most delicious burgers I've ever had!!! We hadn't been there in years ? I ordered the green chili burger with onion rings ? DELICIOUS!!! Onion rings are huge!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Double, Large Onion Rings
Restaurantji Recommends
Service is ridiculously slow. Came for my lunch break. Had to leave because I wasted my whole break waiting to order when they were empty at drive thru. Hire more people.
Atmosphere: 2
Food: 2
Service: 1
One of my favorite places to eat! Love the onion rings!
Atmosphere: 4
Food: 5
Service: 5
Really good food. Great service, affordable and fun for children, all ages.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger, Large Onion Rings
If it’s Tuesday, we’re at Charcoaler. A group always meet there for the combo special. When we drove in we were a little concerned with the crowd. Spring Break! The service was great, food always wonderful. Pamela was working the counter and she was amazing. Taking orders, serving ice cream and delivering food. Always with a smile. We were there about an hour and half and I never noticed a customer with any issues. We’ll be back next week
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
The best burger ? ever ? in El Paso Texas, yep, yep, yey!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chili Cheese Burger, Chili Cheese Fries, Original Double Burger, French Fries, Hot Dog, Burger, Sauce, Green Chili Burger, Green Chile Double, With Onion Rings, Cheesburger, Hamburger, BBQ, Large Onion Rings