The wait was long at the table waiting for our chef. The chef was nice and friendly and did a great job. Out server was below average. The food was average. We were a party of 3. We tipped the chef $20 cash for his friendliness. Then at the check we wanted to tip 15% the waitress since she wasn’t the greatest. She came back with our cash and said we were missing the suggested tip, my husband told her we wanted to Tip 15% since we tipped the chef cash $20 and we didn’t want to be forced to tip more than 15%. She started shaking and said you can talk to the manager if you wish. I had to say leave it alone and we ended up forced to leave a tip of 20% on top of the $20 cash we gave the chef. We are not coming back, and we are telling the world about our bad experience.
Atmosphere: 2
Food: 3
Service: 1
ProtoKilla
Definitely
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Steak
Darien D.
Came to Koze for the first time last week with my husband and his parents who were in town for the evening! My husband is a fan of hibachi style cuisine so we looked up a spot near our home and Koze was the first to pop up! They also had good reviews so we were all for it.When we first arrived the hostess asked if we wanted to be seated at the grill (for show) or the dining room. Since my husband does like watching the cook do his thing, we opted to wait the 15-20 minutes for a grill to become available. Next time we will definitely make note to call ahead and make a reservation though!Once we were seated we looked over the menu to see our options. I will say that the service at Koze was a bit lacking. Our waitress took quite a while to come around for our drink order, main course and then at the end of the evening for us to pay our bill. I’m not sure if she was serving a lot of other tables for the night but that was just our experience. It would have been nice if she came around more so we weren’t looking for her.My husbands parents got the shrimp and scallop meal to split, my husband ordered the chicken and scallops. I, however, decided to try their sushi - so I got the California roll and the BBQ salmon roll.Once the chef came around to start cooking (which took quite a while) he started the show. I will also note that there was a bit of a language barrier between us and the chef. He tried asking us questions, such as if we were celebrating a birthday, but it was very hard for us to understand what he was saying. We could also tell he was a bit new at the job because certain “tricks” he’d mess up on or had to try a couple times before he got it right.For the food, I will say that I did enjoy my sushi. Both rolls were delicious! My husband ate mostly the protein on his plate. They give a huge portion of fried rice for the main courses, it’s definitely enough for two people. I believe his parents said they thought the meal was good as well.I think it came down to the service we received which kind of left a bad impression. The food was good it was just the lack of service that left me wanting more. I know there are other hibachi restaurants in El Paso. I will probably try those with my husband. I wouldn’t mind coming back to Koze, I understand maybe they were just having a bad day. But I would also try other places.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Sushi Rolls
Christine Banning
The service was great, and so was the food. The only thing I didn't like was sharing seating around the grill...the couple across from us were grouchy.
Always a great place. Filet and Blue fin Tuna were both amazing. Mike put on a great show. The only gripe if I had one was that the bartender was slow.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken & Filet Mignon Teppanyaki, Diablo Roll
Haley Spence
Called to make a reservation. Made one at 5:15. They then called to confirm a 4:30 reservation. We said no that’s not correct so they moved us to 5:30. When we arrived they could not find a reservation. Unorganized and not polite.
This is a nice place for a date night with strangers lol. They will sit you on a hibachi grill with as many strangers as they can find and dangle shrimp over your mouth until it goes into your dates fun bags. Then you have to discreetly fish it out in-front of everyone. This place was awesome when it opened. The cooks were so funny and interactive. Now they just spin the spatula on there finger and yell hu! And expect you to tip them for getting oil on your 60 dollars suit you bought at Ross to impress your date. The restrooms are disgusting, to be fair the men’s and women’s. The floor are so greasy that your shoes will slide as if you are riding the airport floor belt to go faster to your table. It’s Hibachi! And it is expensive. With two decent entrees loaded with rice to distract you from the protein stack, two non alcoholic drinks one sushi roll and a desert, expect to spend about 100 bucks! I would say if you have never experienced a hibachi show, don’t do it lol look it up on tik tok while you eat your Panda Express at home lol!
Atmosphere: 5
Food: 3
Service: 3
Li bush
I actually did not enjoy this restaurant. As soon as we walked in we did not receive friendly greetings. Wanted to eat at the grill but they said it would be a 30 minute wait so we opted for just regular menu teppanyaki dinners. Soup and house salad were tasty however the actual dinners we got we both did not like. My chicken dinner had little flavor and my veggies seemed almost raw. Hubbies chicken and shrimp he did not like and said his shrimp was over cooked and rubbery and again veggies were almost raw. Never got a refill on my drink while I was there either.Even though they said there was a wait for the grill they started it up 5 minutes after they sat us at a table and there were still 4 seats open at the grill.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Salad
Maria Fran
I had reserved for a party of 20 and was told we would have two hours, after an hour we were told we had to leave since another reservation was coming, my party was still eating and they had to put their food in a to go box because of us being told to leave. I felt very embarrassed telling my guests we had to leave, i will never be booking for a party at this restaurant again.I think management did not organize my party reservation correctly, when i did it in advance to avoid this. I was very disappointed but i learned my lesson not to book for a party at KOZE again.
Atmosphere: 1
Food: 1
Service: 1
Krissy Nicole
We normally have a good time, but this was horrible. We came in as a group of 6 tonight, my order was taken first both times (for drinks and for meal) and all of my items were forgotten. The waiter (Khalil or Khalid) wasn’t very good, and somehow forgot that I ordered a drink and food. Both times we had to ask for my order way after my husband and our friends had gotten their drinks and food, and he replied with “oh you ordered something?” I left pretty upset, because it was horrible service. There was also a hair in my water and he continued to fill it up even though we asked for a new cup. I would like the managers number to speak to them because this was really horrible service. I was lucky that the chef had let me have some rice that was left over after the others had their meal. If it wasn’t for him I wouldn’t have ate. I’ll be calling tomorrow to speak to a manager bc this is really unacceptable
Atmosphere: 1
Food: 1
Service: 1
Gerald Amos
Great atmosphere upon entering the restaurant. Food was typical of a hibachi place. Service was average and the hostess was there only for arrivals and reservations. Biggest issue with this place is reservations made in advance. My reservation was at 9:00 pm and when we arrived, we still had to wait. People not on reservation came in and waited at most 10 minutes. Do not make reservations if you believe there will be a table ready. One and done for me, hope you all enjoy when you experience this facility.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Fried Rice, Calamari, Salad, Steak, Steak and Shrimp
The wait was long at the table waiting for our chef. The chef was nice and friendly and did a great job. Out server was below average. The food was average. We were a party of 3. We tipped the chef $20 cash for his friendliness. Then at the check we wanted to tip 15% the waitress since she wasn’t the greatest. She came back with our cash and said we were missing the suggested tip, my husband told her we wanted to Tip 15% since we tipped the chef cash $20 and we didn’t want to be forced to tip more than 15%. She started shaking and said you can talk to the manager if you wish. I had to say leave it alone and we ended up forced to leave a tip of 20% on top of the $20 cash we gave the chef. We are not coming back, and we are telling the world about our bad experience.
Atmosphere: 2
Food: 3
Service: 1
Definitely
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Rice, Steak
Came to Koze for the first time last week with my husband and his parents who were in town for the evening! My husband is a fan of hibachi style cuisine so we looked up a spot near our home and Koze was the first to pop up! They also had good reviews so we were all for it.When we first arrived the hostess asked if we wanted to be seated at the grill (for show) or the dining room. Since my husband does like watching the cook do his thing, we opted to wait the 15-20 minutes for a grill to become available. Next time we will definitely make note to call ahead and make a reservation though!Once we were seated we looked over the menu to see our options. I will say that the service at Koze was a bit lacking. Our waitress took quite a while to come around for our drink order, main course and then at the end of the evening for us to pay our bill. I’m not sure if she was serving a lot of other tables for the night but that was just our experience. It would have been nice if she came around more so we weren’t looking for her.My husbands parents got the shrimp and scallop meal to split, my husband ordered the chicken and scallops. I, however, decided to try their sushi - so I got the California roll and the BBQ salmon roll.Once the chef came around to start cooking (which took quite a while) he started the show. I will also note that there was a bit of a language barrier between us and the chef. He tried asking us questions, such as if we were celebrating a birthday, but it was very hard for us to understand what he was saying. We could also tell he was a bit new at the job because certain “tricks” he’d mess up on or had to try a couple times before he got it right.For the food, I will say that I did enjoy my sushi. Both rolls were delicious! My husband ate mostly the protein on his plate. They give a huge portion of fried rice for the main courses, it’s definitely enough for two people. I believe his parents said they thought the meal was good as well.I think it came down to the service we received which kind of left a bad impression. The food was good it was just the lack of service that left me wanting more. I know there are other hibachi restaurants in El Paso. I will probably try those with my husband. I wouldn’t mind coming back to Koze, I understand maybe they were just having a bad day. But I would also try other places.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Sushi Rolls
The service was great, and so was the food. The only thing I didn't like was sharing seating around the grill...the couple across from us were grouchy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Filet Mignon Teppanyaki, Edamame, Fried Rice, Salad
Great service, great food. The duck was superb.
Atmosphere: 5
Food: 5
Service: 5
Very slow service. Almost 20 minutes just to get a cocktail and almost an hour before the food came out. Food was great but prepare for a wait.
Atmosphere: 2
Food: 5
Service: 2
Fantastic sushi! A notch up from all the other local restaurants that serve sushi.
Atmosphere: 5
Food: 5
Service: 5
???? AWESOME PLACE FOR THE WHOLE FAMILY TO ENJOY. THE TAPPAN GRILL WAS FUN AND EXCITING TO WATCH!! HIGHLY RECOMMENDED?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Filet Mignon Teppanyaki, Sushi Rolls, Fried Rice, Calamari, Steak
Always a great place. Filet and Blue fin Tuna were both amazing. Mike put on a great show. The only gripe if I had one was that the bartender was slow.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken & Filet Mignon Teppanyaki, Diablo Roll
Called to make a reservation. Made one at 5:15. They then called to confirm a 4:30 reservation. We said no that’s not correct so they moved us to 5:30. When we arrived they could not find a reservation. Unorganized and not polite.
Restaurantji Recommends
This is a nice place for a date night with strangers lol. They will sit you on a hibachi grill with as many strangers as they can find and dangle shrimp over your mouth until it goes into your dates fun bags. Then you have to discreetly fish it out in-front of everyone. This place was awesome when it opened. The cooks were so funny and interactive. Now they just spin the spatula on there finger and yell hu! And expect you to tip them for getting oil on your 60 dollars suit you bought at Ross to impress your date. The restrooms are disgusting, to be fair the men’s and women’s. The floor are so greasy that your shoes will slide as if you are riding the airport floor belt to go faster to your table. It’s Hibachi! And it is expensive. With two decent entrees loaded with rice to distract you from the protein stack, two non alcoholic drinks one sushi roll and a desert, expect to spend about 100 bucks! I would say if you have never experienced a hibachi show, don’t do it lol look it up on tik tok while you eat your Panda Express at home lol!
Atmosphere: 5
Food: 3
Service: 3
I actually did not enjoy this restaurant. As soon as we walked in we did not receive friendly greetings. Wanted to eat at the grill but they said it would be a 30 minute wait so we opted for just regular menu teppanyaki dinners. Soup and house salad were tasty however the actual dinners we got we both did not like. My chicken dinner had little flavor and my veggies seemed almost raw. Hubbies chicken and shrimp he did not like and said his shrimp was over cooked and rubbery and again veggies were almost raw. Never got a refill on my drink while I was there either.Even though they said there was a wait for the grill they started it up 5 minutes after they sat us at a table and there were still 4 seats open at the grill.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Salad
I had reserved for a party of 20 and was told we would have two hours, after an hour we were told we had to leave since another reservation was coming, my party was still eating and they had to put their food in a to go box because of us being told to leave. I felt very embarrassed telling my guests we had to leave, i will never be booking for a party at this restaurant again.I think management did not organize my party reservation correctly, when i did it in advance to avoid this. I was very disappointed but i learned my lesson not to book for a party at KOZE again.
Atmosphere: 1
Food: 1
Service: 1
We normally have a good time, but this was horrible. We came in as a group of 6 tonight, my order was taken first both times (for drinks and for meal) and all of my items were forgotten. The waiter (Khalil or Khalid) wasn’t very good, and somehow forgot that I ordered a drink and food. Both times we had to ask for my order way after my husband and our friends had gotten their drinks and food, and he replied with “oh you ordered something?” I left pretty upset, because it was horrible service. There was also a hair in my water and he continued to fill it up even though we asked for a new cup. I would like the managers number to speak to them because this was really horrible service. I was lucky that the chef had let me have some rice that was left over after the others had their meal. If it wasn’t for him I wouldn’t have ate. I’ll be calling tomorrow to speak to a manager bc this is really unacceptable
Atmosphere: 1
Food: 1
Service: 1
Great atmosphere upon entering the restaurant. Food was typical of a hibachi place. Service was average and the hostess was there only for arrivals and reservations. Biggest issue with this place is reservations made in advance. My reservation was at 9:00 pm and when we arrived, we still had to wait. People not on reservation came in and waited at most 10 minutes. Do not make reservations if you believe there will be a table ready. One and done for me, hope you all enjoy when you experience this facility.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Fried Rice, Calamari, Salad, Steak, Steak and Shrimp