Dairy Queen

2421 Valwood Pkwy, Farmers Branch
(469) 250-4577

Recent Reviews

Leonardo Ponce

Yesterday we went for 4 glasses of snow and they left me waiting at the window for about 20 minutes until a boy came and gave me the snow and I was making a show of turning them around until a spoiled girl came and I didn't notice the last 2 glasses I didn't turn them around. I won't come back again

Atmosphere: 1

Food: 2

Service: 1

Krystal G

Thank you to the guy at the drive thru. Sorry I made a face at no bbq it threw me off when I heard gravy haha. But I still was very much a happy customer. Quality customer service, yummy tenders.

Atmosphere: 5

Food: 5

Service: 5

Ben Grant

Drive thru attendant very rude. I sat at speaker for 2 mins without any greeting. Once I say hello she says it will be a minute so hold on. I asked how long she got an attitude and stated I don't know how long but it will be minute. I'm the only car in the drive thru and only 1 car in parking lot. Horrible customer service I will not be returning.

Adhira

Bad service the lady who took our order was rude and messed up our order and charged us more so for the people who go to Dairy Queen do not go there

Service: 1

Sandy

The chicke strips are not good and they leaves a gross taste in your mouth

Atmosphere: 5

Food: 1

Service: 3

Pat Krepper

Employees are preoccupied or heard of hearing. Had to repeat the order.

Atmosphere: 3

Food: 5

Service: 3

Truman Jensen

Went inside, it felt like a hundred degrees in there. The workers were all running around like chickens without their heads trying to work the drive thru. Waited for 10 minutes at the register and left without getting served.

alexandra Parrish

The customer service of the ladies taking orders suck!! I walked in and stood at the front counter and no one spoke a word to my family and I.

Atmosphere: 1

Food: 5

Service: 1

YoCherng Lyang

Waited forever in drive thru and just left after taking so long

Tracy D

We waited for more than five minutes and two people in the back did not come out until the older lady, who seemed to be the only one actually working, asked them to "please help these people. They've been waiting for a long time." So the girl with dark hair and a headset came out and took the money from the person in the drive-thru, but ignored us. Then the older lady said, "Not them. These people who have been waiting in the lobby." The girl looked over at us, and continued to wait on the people in the drive-thru. We left!!!None of them said a word or even bothered to apologize! Then we get outside and realize one of those unconcerned employees, was kind enough to park ON THE HANDICAP parking pathway!Spend your money elsewhere. Clearly THIS Dairy Queen DOES NOT CARE ABOUT PEOPLE!Wheelchair accessibility: Employee car was parked ON THE WHEELCHAIR ACCESS PATH in the parking lot!

Service: 1

Victgor Reyes

Great burgers and ice

Atmosphere: 4

Food: 4

Service: 4

Mary Lou Green

The person went out of her way to assist us. Great employee. Thank you for your kindness.Parking: Was on walker and got in easyWheelchair accessibility: Great. Maybe botton to open door someday

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Finger Country Basket 4 Pieces Combo, Onion Rings

R.S. Dickerson

This is a nice place to drop in on in that late afternoon timing. They seem super understaffed but they were giving the best service possible for their circumstances. The chicken meal was good. The ice cream cone was also very good. We did get a dipped cone for everyone. The drive thru was very busy. We did not see an additional person until we were

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Blizzards

sumdum kid

the lady was so mean at the window :(

Atmosphere: 1

Food: 1

Service: 1

Zamantha Ponce

This is the second time they are out of majority of the toppings to assemble a Banana split, the person at the register seemed upset when asked of it would be cheaper since most ingredients would be missing and after a bit of back and forth she decided to provide a 10% discount due to the inconvenience.This specific location has gotten so much worse recently.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Blizzards, Banana Split

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