Chipotle Mexican Grill

2901 Heritage Trace Pkwy, Fort Worth
(817) 741-6480

Recent Reviews

Tyler Bittinger

Awful, dirty, disorganized, another bad chipotle

Atmosphere: 1

Food: 1

Service: 1

William Bende

Went in to try the much hyped Chicken Al Pastor. Ordered a Burrito with Cilantro rice, Black beans and the chicken. Nothing else.the size was great for the price but I immediately knew that something was grossly over salty and over seasoned. I do not know if it was the beans or the chicken but I ended up tossing away half of the Burrito.The last time I ordered from here was a delivery and had the same over salty issue then.

Atmosphere: 4

Food: 2

Service: 4

Pranay Reddy Keasara

Trash everywhere. No maintenance. Staff was slow.

Atmosphere: 1

Food: 4

Service: 1

Fernanda Ortiz

I have been to this chipotle about 3 times now and every single time the employees are so rude for no reason. They are always out of everything. It’s always messy by the beverage station. I don’t know if they are short staffed or just don’t prep better but it’s awful.

Atmosphere: 1

Food: 1

Service: 1

Ryan Almusawi

Please teach your employees how to make rice. This location stays running out of rice, and when they rush to make it, it's super crunchy and dry. Absolutely ridiculous considering the food isn't cheap.When we came in WELL before closing, they were out of everything, including veggies and the employees used the excuse that they had just been "swamped." They just apologized and didn't bother making more or telling us if there was a wait.Additionally, the tables were dirty, the chairs were stacked at a majority of the tables (again, well before closing) and the bathrooms were EXTREMELY dirty. I knew there was a reason I intentionally avoid this location. The staff are very rude & lazy, honestly.

Atmosphere: 1

Food: 1

Service: 1

Martha Fred

Absolutely ridiculous came in Tuesday night. I was told no white rice and they weren't pulling any out even though they were open for 4hrs still. I asked if he could get it from the other Counter as I see a full PAN over there. Was still told no that I can only have brown rice which Was burnt. He had absolutely no care in how he prepped your food.You get no greeting and the place is not clean. Absolutely poor everything. Would give all negatives if that was an option.

Atmosphere: 1

Food: 1

Service: 1

Gk K

Almost running out of salsas and stuff..Employees are not at All attentive to customers..

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Chicken Bowl

Wade Veillon

The trash was overflowing, there were dirty napkins and food all over the floor, the food station was filthy, but all of that could easily be attributed to a rush when you're understaffed. However, the check out person was standing around nearly the entire time while waiting on a one-man line, and when I finally made it to her, she was having a very casual going-nowhere phone call through her earbuds. I never complain, but this is the closest Chipotle to me, and I have watched it decline so much over the past few years. I just want a capable manager to fix this place. I am so close to driving to the next closest from now on. It's that infuriating. I feel like a grumpy old man, but several people were complaining around me, so I know I'm not alone at least.

Atmosphere: 1

Food: 3

Service: 1

Cynthia West

Came in with a large group. Got our food quickly and efficiently. No grumbles from staff- only friendly smiles and positive interactions. Potentially understaffed for cleaning as the dining space and bathrooms needed attention (prior to noon)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Side of Guacamole

Kameron Patterson

WORST I repeat WORSTTTT, chipotle ever !!! Pleaseeeee go to a different chipotle that's like 10 minutes down the street or highway something. This store is always SOOOO filthy and stinks. I don't even trust the food! The drink station always messy and sticky, bathrooms never have toilet paper and seats super gross. The service counter always is soo messy i cant even see the metal counter ! Rice beans meat cheese everywhere ! This place needs to be shut down it's outrageous !!!

Atmosphere: 1

Food: 1

Service: 1

Alexis Garcia

This place has gone downhill with service and food. They are always out of something and the customer service is horrible. The young lady working tonight had a very bad attitude while wearing AirPods.

Atmosphere: 2

Food: 3

Service: 1

mxxl cxxz

This place never has it together. They’re always out of something and the service is horrible.

J P

The cooks don’t wear gloves at this location. It’s absolutely disgusting. My brother got sick from another chipotle that made food like this. Just nasty to have the cook not wear gloves. I don’t know if he washes after going to the bathroom. Think about that. That’s exactly what happened to my brother. Turned him green for months.

Atmosphere: 2

Food: 3

Service: 1

Marisa Davis

Customer service is awful. This is the second time I’ve been here.

Atmosphere: 2

Food: 1

Service: 1

Shalini Parmar

I ordered 2 bowls and most of the things they didn’t have. I asked lady to add lettuce, corns so she said they already ran out of those things, also she didn’t put enough rice. This place is close to my house but rather than going to this place I would not mind to go far.

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