What happened to the friendly employees at this location? 4 stars for food, 0 stars for service this morning. At the drive thru window the server accidentally spilled coffee on me and the inside of my door and the outside of the window and side of my car. Seems like the lid was loose on the coffee cup. She didn't apologize to me, maybe because she was embarassed, why I don't know. I asked to speak to the manager and the manager said I'm sure the server didn't spill the coffee on purpose. How rude!! Of course she didn't do it on purpose, I just wanted the server to apologize to me. The manager said I'll apologize for her and did. If I spilled coffee on a customer I'd be apologizing immediately. I even had to ask for napkins to wipe the coffee off my arm and the inside of the car door. Also, someone had said before I drove to the window to pick up my order that she comes every day or almost everyday. I don't know if they were talking about me or not. If they were talking about me they'll never see me ever again. I bet the owners of McDonald's really likes it when people stop by almost every day.
Atmosphere: 3
Food: 4
Service: 3
Rebekah Ferguson
04/05/24I stopped by this McDonald's on the way to work. I ordered a Sausage egg and cheese bagel and a Large Mocha Frappe no whip, w/ and extra shot of espresso, and caramel drizzle. When I got to the window I was given an Frappe w/ whip, no big deal but then was told the espresso machine is not working. I asked for my money back that I paid on the app for the extra espresso and caramel as it was not provided. To which I was looked at like I was a bother to them for asking. I was given my money back. When I got to work I saw I was given a Bacon and cheese bagel instead of the sausage that I ordered. There were not many ppl in line so not sure why my order was messed up. I get things happen so not too bummed about the mistake on the bagel. I am however not please that had I not asked for my refund on the espresso and caramel they were just okay with keeping it. I am a firm believer you pay extra for something it needs to be there. Would have been a lot better had I gotten t the window they been like we are sorry the machine is broken can we refund you or provide something equivalent to that amount. This is not the first time this has happened. Will have to try another location.
Food: 2
Service: 1
julien youngs
The girl taking my order and the girl giving it to me had terrible customer service. The order take said first thing on the speaker "what can i get you" very monotone and the girl giving my order didnt even say anything to me, handed me my drink and closed the window, then handed me my food and closed the window. Not to be a karen but wow. Terrible. 04/04/2024 2:45pm order 1338.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Mcnuggets 10 Piece
Dale
Worst McDonald’s ever!!!Longest I’ve ever waited for food!Staff acts like they don’t know what to do.People just walking out.If I hadn’t already paid thru kiosk that didn’t give receipt I would have walked out.30 min lunch break gone just trying to buy a sandwich.???
Atmosphere: 1
Food: 1
Service: 1
Hope Leverington
ZERO STARS, horrible experience horrid service. They asked if we wanted a refund then instead of doing that they charged us again. So they took $20 from us and then basically said oh well no remorse at all. I do NOT recommend this store at all!
Atmosphere: 1
Food: 1
Service: 1
Rebekah Kammerdiener
So I came here with my boys we ate our food inside. I asked for a refill on my sweet tea and was told that they don't do refills. I thought if you did dine in that you got refills? The guy was rude, so ya, NO REFILLS WHAT SO EVER!!!!!!
Atmosphere: 2
Food: 2
Service: 1
Frederica Ester
Never poor folks don't listen and it's never ever fresh
Mobile canine
I went to a job interview the gm was so rude I told her I use to work at Wendy's in Benbrook the McDonald's gm tells me she has better things to do then wait in line for 15 minutes for a Wendy's burger I was really shocked how could someone like her with such a sour attitude be gm .It shows the gm has been sour for a long time and nothing has been done about it.The Hispanic gm is a racist from the moment I sat down she didn't even want to shake my hand she wouldn't even allow me to tell her where I was currently working once I said Wendy's she crumbled the paper up and walked off.
Atmosphere: 1
Laurent Benkowski
This was the most expensive egg Mc muffin meal across Texas I have seen. $7.12 for the standard #1.
Anita Lloyd (JewelITF)
I hate the new McDonald's store format. Really. I can't remember the last time I ate McDonald's at any location and was like, "Yeah, that's the stuff" and smiled before I took another bite.
Horrible customer service. So I ordered my food from the driv thru and got a burger for my daughter. Paid for it.. pulled up to the second window instantly my 5 year old decides she doesn’t want the burger. So I spoke with the lady working driv thru regarding a refund for the burger. I apologized and the lady said no problem. She went and told the manager, she comes back and tells me the manager won’t refund me. “Francine” Francis” is the manager. I asked for the manager directly and asked her why I couldn’t get a refund for a food item I never touched or anything. Francine asked “where’s my card” I handed it to her and she snatched it along with my receipt. First her hair is too long for her to not have it up and working around food. That’s disgusting! Second someone needs to work with her regarding customer service because she came to the window all wrong and disrespectful. This is one of the reasons I choose not to purchase from this area. Trust it won’t happen again
michael ouellette
It took 10 minutes to get my food, when I went to sit all the tables were dirty, I went to the counter to get something to clean one but after waiting for several minutes without anyone acknowledging me I had to go to the restroom and get a tpaper towel.Later I went to the counter to get a refill and they told me no refills.This is not posted anywhere and I thought free refills was McDonald's policy.Do Not go here to eat.Avoid this restaurant.
Atmosphere: 2
Food: 3
Service: 1
Gaby Montrose
The day crew always brings it. They have a smile on their face and their service is fast. Their GM Summer is really good about fixing any issues which may occur. Night crew lately could use some training but come back during the day they will make it right.
Atmosphere: 5
Food: 5
Service: 5
Rae Ford
Easy and quick order on the
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Logan Thatcher
Had a terrible experience today. Made an online order and went through the drive through. Didn’t get what I ordered. Went inside and the lady laughed and then seemed upset with me that I was even asking for her to correct my order. She was terrible. Even other customers inside agreed that she didn’t care about my order.
What happened to the friendly employees at this location? 4 stars for food, 0 stars for service this morning. At the drive thru window the server accidentally spilled coffee on me and the inside of my door and the outside of the window and side of my car. Seems like the lid was loose on the coffee cup. She didn't apologize to me, maybe because she was embarassed, why I don't know. I asked to speak to the manager and the manager said I'm sure the server didn't spill the coffee on purpose. How rude!! Of course she didn't do it on purpose, I just wanted the server to apologize to me. The manager said I'll apologize for her and did. If I spilled coffee on a customer I'd be apologizing immediately. I even had to ask for napkins to wipe the coffee off my arm and the inside of the car door. Also, someone had said before I drove to the window to pick up my order that she comes every day or almost everyday. I don't know if they were talking about me or not. If they were talking about me they'll never see me ever again. I bet the owners of McDonald's really likes it when people stop by almost every day.
Atmosphere: 3
Food: 4
Service: 3
04/05/24I stopped by this McDonald's on the way to work. I ordered a Sausage egg and cheese bagel and a Large Mocha Frappe no whip, w/ and extra shot of espresso, and caramel drizzle. When I got to the window I was given an Frappe w/ whip, no big deal but then was told the espresso machine is not working. I asked for my money back that I paid on the app for the extra espresso and caramel as it was not provided. To which I was looked at like I was a bother to them for asking. I was given my money back. When I got to work I saw I was given a Bacon and cheese bagel instead of the sausage that I ordered. There were not many ppl in line so not sure why my order was messed up. I get things happen so not too bummed about the mistake on the bagel. I am however not please that had I not asked for my refund on the espresso and caramel they were just okay with keeping it. I am a firm believer you pay extra for something it needs to be there. Would have been a lot better had I gotten t the window they been like we are sorry the machine is broken can we refund you or provide something equivalent to that amount. This is not the first time this has happened. Will have to try another location.
Food: 2
Service: 1
The girl taking my order and the girl giving it to me had terrible customer service. The order take said first thing on the speaker "what can i get you" very monotone and the girl giving my order didnt even say anything to me, handed me my drink and closed the window, then handed me my food and closed the window. Not to be a karen but wow. Terrible. 04/04/2024 2:45pm order 1338.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Mcnuggets 10 Piece
Worst McDonald’s ever!!!Longest I’ve ever waited for food!Staff acts like they don’t know what to do.People just walking out.If I hadn’t already paid thru kiosk that didn’t give receipt I would have walked out.30 min lunch break gone just trying to buy a sandwich.???
Atmosphere: 1
Food: 1
Service: 1
ZERO STARS, horrible experience horrid service. They asked if we wanted a refund then instead of doing that they charged us again. So they took $20 from us and then basically said oh well no remorse at all. I do NOT recommend this store at all!
Atmosphere: 1
Food: 1
Service: 1
So I came here with my boys we ate our food inside. I asked for a refill on my sweet tea and was told that they don't do refills. I thought if you did dine in that you got refills? The guy was rude, so ya, NO REFILLS WHAT SO EVER!!!!!!
Atmosphere: 2
Food: 2
Service: 1
Never poor folks don't listen and it's never ever fresh
I went to a job interview the gm was so rude I told her I use to work at Wendy's in Benbrook the McDonald's gm tells me she has better things to do then wait in line for 15 minutes for a Wendy's burger I was really shocked how could someone like her with such a sour attitude be gm .It shows the gm has been sour for a long time and nothing has been done about it.The Hispanic gm is a racist from the moment I sat down she didn't even want to shake my hand she wouldn't even allow me to tell her where I was currently working once I said Wendy's she crumbled the paper up and walked off.
Atmosphere: 1
This was the most expensive egg Mc muffin meal across Texas I have seen. $7.12 for the standard #1.
I hate the new McDonald's store format. Really. I can't remember the last time I ate McDonald's at any location and was like, "Yeah, that's the stuff" and smiled before I took another bite.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Horrible customer service. So I ordered my food from the driv thru and got a burger for my daughter. Paid for it.. pulled up to the second window instantly my 5 year old decides she doesn’t want the burger. So I spoke with the lady working driv thru regarding a refund for the burger. I apologized and the lady said no problem. She went and told the manager, she comes back and tells me the manager won’t refund me. “Francine” Francis” is the manager. I asked for the manager directly and asked her why I couldn’t get a refund for a food item I never touched or anything. Francine asked “where’s my card” I handed it to her and she snatched it along with my receipt. First her hair is too long for her to not have it up and working around food. That’s disgusting! Second someone needs to work with her regarding customer service because she came to the window all wrong and disrespectful. This is one of the reasons I choose not to purchase from this area. Trust it won’t happen again
It took 10 minutes to get my food, when I went to sit all the tables were dirty, I went to the counter to get something to clean one but after waiting for several minutes without anyone acknowledging me I had to go to the restroom and get a tpaper towel.Later I went to the counter to get a refill and they told me no refills.This is not posted anywhere and I thought free refills was McDonald's policy.Do Not go here to eat.Avoid this restaurant.
Atmosphere: 2
Food: 3
Service: 1
The day crew always brings it. They have a smile on their face and their service is fast. Their GM Summer is really good about fixing any issues which may occur. Night crew lately could use some training but come back during the day they will make it right.
Atmosphere: 5
Food: 5
Service: 5
Easy and quick order on the
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Had a terrible experience today. Made an online order and went through the drive through. Didn’t get what I ordered. Went inside and the lady laughed and then seemed upset with me that I was even asking for her to correct my order. She was terrible. Even other customers inside agreed that she didn’t care about my order.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Sandwich, Cheeseburger