I waited 40 minutes in line to receive my mobile order. I couldn’t get out of line to get my order inside bc there were cars behind me. My sandwich was lukewarm and this time they actually remembered my free Apple but no fork for my salad or napkins. This was during my hour lunch break and I only had 15 minutes to eat my sandwich quickly. The service is always not the best here, won’t be returning in the future.
Service: 1
Kelsey Hudson
There was a ladybug in my salad. I noticed while eating it at home. When I called they said I would have to come in to get a refund or have anything rectified since it was a drive thru order. When I explained to them that I still had the receipt they didn’t care. I was directed to the online customer support. I was then told that normally with their regular customers they can just solve this over the phone and they couldn’t help me. Terrible customer service.
Food: 1
Service: 1
Jonathan Cell
Clean store. Friendly staff. The employee Ryan was very helpful.
Atmosphere: 5
Food: 5
Service: 5
Victoria McNair
I love Panera, but when I tell u that this particular location *DOES NOT* and I repeat *DOES NOT* read the instructions that are given within the order believe they don't....smh!! It's hard to leave a tip b'cuz my order is almost always wrong!!??♀️??♀️
Atmosphere: 3
Food: 5
Service: 1
Emily (Cupcake)
Cute little lady at counter! Smiling and so sweet. The food was great. It was my first time coming in, and I absolutely loved it!
Atmosphere: 5
Food: 5
Service: 5
Lee Fox
They nailed it all. Food was amazing. People were friendly. Place was clean. Zero complaints. Go here.
Atmosphere: 5
Food: 5
Service: 5
LaShonda McAdams
Ordered through the drive thru today and the first young lady was great when I told her to please give me a moment. Well the next person came on not long after that and was very rude. My mother still had not decided on what she wanted. Well finally got ready to order and the lady did not even ask if I had a number associated with the My Panera program, I had to inform her that I did. Well once we received our food the chicken salad sandwich was pitiful. The salad greens were old and brown and there was literally a teaspoon of the chicken salad spread on the bread. Luckily we’re just passing through coming from a doctor’s appointment therefore I know to never stop by this location because of poor service and poor quality food.
Food: 1
Service: 1
Jaelyn Douglas
On Friday we decided to try Panera bread for dinner. Got two sandwiches, 2 orders of Mac and Cheese; chips and bread, and were supposed to rung up for a chocolate chip cookie. When we got home, we found that one of the sandwiches was wrong and that we were missing the cookie. We called and let the manager know what happened and she said we were never rung up for the cookie and that next time we came in Panera would give us the right sandwich for free. We came back in today and got pretty much the same order but Instead of one chocolate chip cookie we got two kitchen sink cookies. Get home to discover that the free sandwich we went to get replaced from the first mess up was completely missing from the bag! And they skimped us on the bacon Mac and cheese. Literally 10 pieces of bacon. Waited 20 minutes in line both times for wrong/incomplete orders. Second time had to drive back 20 minutes so that we all had food to eat. Tried calling the second time to get them know we were on the way so the sandwich would be ready and no one picked up the phone until the 3rd time we called. They did apologize and make the sandwich. Food is good but the experience both times was less than pleasant. Extremely frustrating and upsetting. We will not be back to this location again.
Food: 4
Service: 1
Abigail Stucker
It's used to have really bad service, but it's gotten better. They actually have the stuff you order sometimes now.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: French Baguette, Broccoli Cheddar Soup
Latrice Johnson-Manlove
Food made ne violently ill. Ended up in urgent care after u couldn’t stop throwing up. Food poisoning!??? Never will eat here again..key indicator is the bag was sloppy and stained when it was handed to me…
I joined the beverage club courtesy of American Express who sent me a deal I couldn't say no to: 50% off a one year membership.You can get a free drink every two hours: coffee, energy drinks, fountain drinks, and iced tea.
Aaron Moya
Yummy chicken noodle soup with the bread. You dip the bread in to the soup and wow, sooo good! Try it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Baguette
kruthika manoharan
We always eat their flatbread tomato basil and cheddar. It's our favorite. Toddler likes their Mac and cheese with option to ad veggies.
Atmosphere: 5
Food: 5
Service: 5
Lori Segura
Don’t order from this location! They gave us someone else’s order and when I drove back to get the $60 worth of food we paid for, they made our actual order and put hair and dirt in the sandwich we order. All the manager had to say was, “I’ll speak to our Sandwich Artist Nicole. She does have long hair.” Hello! What about the significant amount of dirt like they drug the sandwich before wrapping it up. Disgusting!
I waited 40 minutes in line to receive my mobile order. I couldn’t get out of line to get my order inside bc there were cars behind me. My sandwich was lukewarm and this time they actually remembered my free Apple but no fork for my salad or napkins. This was during my hour lunch break and I only had 15 minutes to eat my sandwich quickly. The service is always not the best here, won’t be returning in the future.
Service: 1
There was a ladybug in my salad. I noticed while eating it at home. When I called they said I would have to come in to get a refund or have anything rectified since it was a drive thru order. When I explained to them that I still had the receipt they didn’t care. I was directed to the online customer support. I was then told that normally with their regular customers they can just solve this over the phone and they couldn’t help me. Terrible customer service.
Food: 1
Service: 1
Clean store. Friendly staff. The employee Ryan was very helpful.
Atmosphere: 5
Food: 5
Service: 5
I love Panera, but when I tell u that this particular location *DOES NOT* and I repeat *DOES NOT* read the instructions that are given within the order believe they don't....smh!! It's hard to leave a tip b'cuz my order is almost always wrong!!??♀️??♀️
Atmosphere: 3
Food: 5
Service: 1
Cute little lady at counter! Smiling and so sweet. The food was great. It was my first time coming in, and I absolutely loved it!
Atmosphere: 5
Food: 5
Service: 5
They nailed it all. Food was amazing. People were friendly. Place was clean. Zero complaints. Go here.
Atmosphere: 5
Food: 5
Service: 5
Ordered through the drive thru today and the first young lady was great when I told her to please give me a moment. Well the next person came on not long after that and was very rude. My mother still had not decided on what she wanted. Well finally got ready to order and the lady did not even ask if I had a number associated with the My Panera program, I had to inform her that I did. Well once we received our food the chicken salad sandwich was pitiful. The salad greens were old and brown and there was literally a teaspoon of the chicken salad spread on the bread. Luckily we’re just passing through coming from a doctor’s appointment therefore I know to never stop by this location because of poor service and poor quality food.
Food: 1
Service: 1
On Friday we decided to try Panera bread for dinner. Got two sandwiches, 2 orders of Mac and Cheese; chips and bread, and were supposed to rung up for a chocolate chip cookie. When we got home, we found that one of the sandwiches was wrong and that we were missing the cookie. We called and let the manager know what happened and she said we were never rung up for the cookie and that next time we came in Panera would give us the right sandwich for free. We came back in today and got pretty much the same order but Instead of one chocolate chip cookie we got two kitchen sink cookies. Get home to discover that the free sandwich we went to get replaced from the first mess up was completely missing from the bag! And they skimped us on the bacon Mac and cheese. Literally 10 pieces of bacon. Waited 20 minutes in line both times for wrong/incomplete orders. Second time had to drive back 20 minutes so that we all had food to eat. Tried calling the second time to get them know we were on the way so the sandwich would be ready and no one picked up the phone until the 3rd time we called. They did apologize and make the sandwich. Food is good but the experience both times was less than pleasant. Extremely frustrating and upsetting. We will not be back to this location again.
Food: 4
Service: 1
It's used to have really bad service, but it's gotten better. They actually have the stuff you order sometimes now.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: French Baguette, Broccoli Cheddar Soup
Food made ne violently ill. Ended up in urgent care after u couldn’t stop throwing up. Food poisoning!??? Never will eat here again..key indicator is the bag was sloppy and stained when it was handed to me…
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very clean, tasty and
Atmosphere: 5
Food: 5
Service: 5
I joined the beverage club courtesy of American Express who sent me a deal I couldn't say no to: 50% off a one year membership.You can get a free drink every two hours: coffee, energy drinks, fountain drinks, and iced tea.
Yummy chicken noodle soup with the bread. You dip the bread in to the soup and wow, sooo good! Try it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Baguette
We always eat their flatbread tomato basil and cheddar. It's our favorite. Toddler likes their Mac and cheese with option to ad veggies.
Atmosphere: 5
Food: 5
Service: 5
Don’t order from this location! They gave us someone else’s order and when I drove back to get the $60 worth of food we paid for, they made our actual order and put hair and dirt in the sandwich we order. All the manager had to say was, “I’ll speak to our Sandwich Artist Nicole. She does have long hair.” Hello! What about the significant amount of dirt like they drug the sandwich before wrapping it up. Disgusting!
Food: 1
Service: 1