Waited in deivethru never got greeted just sat there for 10 mins
Brittney Colson
Multiple items missing out of our mobile order had to go back in twice for missing items and have to ask for drink at the drive-through drink was not even filled up all the way sadly, very disappointed.
Atmosphere: 2
Food: 1
Service: 1
OUTLAW BOB
Everything was fire , money well
Atmosphere: 5
Food: 5
Service: 5
Allan Roman
Tasty sandwiches ? great staff too! Family oriented with lots of different selections from the menu to choose ?
Atmosphere: 5
Food: 5
Service: 5
Lonnie Shelton
Be careful ordering delivery from them...they didn't give me everything I paid for on my order. Tried to call immediately and nobody answers the phone so I can't get my money back...
Food: 5
Service: 1
Pink Light
Great customer service, great sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Vianey Luna
Horrible customer service asked for a soup and was just handed the soup no bag no crackers no spoon.
Atmosphere: 1
Food: 1
Service: 1
Kelley Medrano Engstrom
Alvacodo is refreshing on a Turkey sandwich!!
Ellyse G.
Walking in, restaurant was clean, staff was kind and welcoming. Order was taken care of in timely manner. Taste was good. Recommend the Mediterranean.
Jeremy moore
Food was so so, not worth $20 for two sandwiches with little substance-Not military/veteran friendly - their prices remedy their own self
This was the first time my granddaughters and I ever ate at a Potbelly. We ate at the one in Presidio. We went to where we thought we were supposed to order and waited for several minutes, but nobody ever came. We went on down the counter and were ignored for several more minutes. A family came up behind us and the people behind the counter started calling out their order. We said it wasn't our order. They sent us back and this time someone was there. We ordered 2 original and 1 skinny. I told them to put the avocado on the side, not on my sandwich. On down the counter again, we tell them what we want on the sandwiches. I had to tell them again to put the avocado on the side, at which time the guy scrapped the avocado off my sandwich. We picked out 3 bags of chips and ordered 3 milk shakes. The total was almost $50. We found a table and sat down to eat. It took them so long to make the milk shakes, my youngest granddaughter was almost finished with her sandwich. We had to go back up to the counter to get the milk shakes. We ordered 2 strawberry and 1 chocolate, but they gave us 2 chocolate shakes and no strawberry. I told them it was wrong, and the guy actually huffed at me. I started to walk away and he told me to take the chocolate. I took one chocolate and as I was walking away, he loudly said, "I can't do anything with this one". I still wouldn't take what I didn't pay for. We finally got the strawberry shakes when we were completely finished and my granddaughter had finished her shake. The bacon on my BLTA was just supposed to be apple wood smoked, but it was heavily peppered. It made the sandwich unedible. The food was bad, the service was horrible but worst of all, they were rude. We will never go back.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Phillips
We love Potbelly Sandwiches! The bread is always fresh, service is good and the sandwiches are super tasty. We’ve visited multiple locations throughout the metroplex and they are all consistently good.
Maheswar Nandakumar
This review is regarding our experience and not about the food. The afro american guy( don't know his name) who took our drive through order (evening 6/14)was so rude & arrogant that we decided not to buy food from this place. The saddest part here is not his arrogance instead how proud he was feeling with his behavior. i reallly hope someone takes an effort to make him understand that potbelly sells sandwiches and not bad attitude :/
Atmosphere: 1
Food: 5
Service: 1
Paul M Feghali
Ordering for a group. Staff were wonderful to work with, and phone ordering was a breeze. There was a slight problem with my order and they made it right tenfold! I would do it again next time we have to cater something.
Angel C.
So Uber eats won't let me rate store. I love the food but not once has my order been correct. Ordered a steakhouse beef and ended up with some chicken thing (I hate chicken) I rarely do restaurants but when I crave something so much that I'll pay more than $25 for a $10-12 sandwich and I can't even get the correct one is ridiculous!!!! Never again!!!!
Waited in deivethru never got greeted just sat there for 10 mins
Multiple items missing out of our mobile order had to go back in twice for missing items and have to ask for drink at the drive-through drink was not even filled up all the way sadly, very disappointed.
Atmosphere: 2
Food: 1
Service: 1
Everything was fire , money well
Atmosphere: 5
Food: 5
Service: 5
Tasty sandwiches ? great staff too! Family oriented with lots of different selections from the menu to choose ?
Atmosphere: 5
Food: 5
Service: 5
Be careful ordering delivery from them...they didn't give me everything I paid for on my order. Tried to call immediately and nobody answers the phone so I can't get my money back...
Food: 5
Service: 1
Great customer service, great sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service asked for a soup and was just handed the soup no bag no crackers no spoon.
Atmosphere: 1
Food: 1
Service: 1
Alvacodo is refreshing on a Turkey sandwich!!
Walking in, restaurant was clean, staff was kind and welcoming. Order was taken care of in timely manner. Taste was good. Recommend the Mediterranean.
Food was so so, not worth $20 for two sandwiches with little substance-Not military/veteran friendly - their prices remedy their own self
Atmosphere: 4
Food: 2
Service: 3
Restaurantji Recommends
This was the first time my granddaughters and I ever ate at a Potbelly. We ate at the one in Presidio. We went to where we thought we were supposed to order and waited for several minutes, but nobody ever came. We went on down the counter and were ignored for several more minutes. A family came up behind us and the people behind the counter started calling out their order. We said it wasn't our order. They sent us back and this time someone was there. We ordered 2 original and 1 skinny. I told them to put the avocado on the side, not on my sandwich. On down the counter again, we tell them what we want on the sandwiches. I had to tell them again to put the avocado on the side, at which time the guy scrapped the avocado off my sandwich. We picked out 3 bags of chips and ordered 3 milk shakes. The total was almost $50. We found a table and sat down to eat. It took them so long to make the milk shakes, my youngest granddaughter was almost finished with her sandwich. We had to go back up to the counter to get the milk shakes. We ordered 2 strawberry and 1 chocolate, but they gave us 2 chocolate shakes and no strawberry. I told them it was wrong, and the guy actually huffed at me. I started to walk away and he told me to take the chocolate. I took one chocolate and as I was walking away, he loudly said, "I can't do anything with this one". I still wouldn't take what I didn't pay for. We finally got the strawberry shakes when we were completely finished and my granddaughter had finished her shake. The bacon on my BLTA was just supposed to be apple wood smoked, but it was heavily peppered. It made the sandwich unedible. The food was bad, the service was horrible but worst of all, they were rude. We will never go back.
Atmosphere: 1
Food: 1
Service: 1
We love Potbelly Sandwiches! The bread is always fresh, service is good and the sandwiches are super tasty. We’ve visited multiple locations throughout the metroplex and they are all consistently good.
This review is regarding our experience and not about the food. The afro american guy( don't know his name) who took our drive through order (evening 6/14)was so rude & arrogant that we decided not to buy food from this place. The saddest part here is not his arrogance instead how proud he was feeling with his behavior. i reallly hope someone takes an effort to make him understand that potbelly sells sandwiches and not bad attitude :/
Atmosphere: 1
Food: 5
Service: 1
Ordering for a group. Staff were wonderful to work with, and phone ordering was a breeze. There was a slight problem with my order and they made it right tenfold! I would do it again next time we have to cater something.
So Uber eats won't let me rate store. I love the food but not once has my order been correct. Ordered a steakhouse beef and ended up with some chicken thing (I hate chicken) I rarely do restaurants but when I crave something so much that I'll pay more than $25 for a $10-12 sandwich and I can't even get the correct one is ridiculous!!!! Never again!!!!