We have loved Luigi's for years and it has been our go to pizza place. The food is always excellent. Lately, we have been disappointed by their service. I called at 8:20 and the guy who answered the phone told me they were about to close. I live less than 2 minutes from Luigi's and was only going to order a pizza. This is the 3rd or 4th time that we have had this happen. Guess I need to find a new pizza joint.
Atmosphere: 2
Food: 5
Service: 3
badfish31980
I used to live in Frisco and go here pretty regularly. I moved to Plano and go back every once in a while. Still one of the best pizzas in the area. Pizza is what I always get. Used to get meatballs and sausage on the side sometimes too. But usually just pizza. I ordered it online, double Pepperoni, sausage, and tomato. Was ready for pickup in fifteen minutes. Walked in, I was asked if I was there to pick up an order, gave them my name, then they gave me my pizza. Very simple. The pizza was better than I remember, and I remember it being good. I'm looking forward to moving back to Frisco. Too bad they aren't open until 10pm, so I could get it after work. Thanks for the deliciousness.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pizza
Jeffrey Golden
Food at Luigis is pretty good. Delivery with Slice is disappointing. They have failed to deliver parts of our order several times, and they refuse to bring the missing items. They refund the item despite our wishes so that the 2nd trip doesn’t adversely affect their bottom line.Unfortunately, Luigis pizza will stop getting our business because Slice delivery service cant get it right.
Food: 4
Service: 3
Jerry Richardson
Will not answer the phone, and when they do they hang on you! I guess they don’t want to grow their sales and build relationships with the citizens of the community.This is the second time I’ve been hung up on by this establishment.The food is amazing, only reason why I tried to go back to place another order…Your
Atmosphere: 3
Food: 5
Service: 1
Aaron Wildrix (Autodidact)
Pizza was great! Wish the crushed red peppers had more flavor as they didn't bite like most places
Atmosphere: 4
Food: 4
Service: 5
M. L.
I’ve never walked up to a food service counter to have someone say “what’s up” and look at me with a dead stare. I can’t see a place with good food hiring someone like this to represent their brand.
Atmosphere: 2
Service: 1
Angie Hunter
Very good food! No matter what you get. But they are famous for their pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Sauce, House Dressing, Marinara
Amay Mehta
Great and reason I my priced food
Sinan Mohsin Alkaabi
Food was so good!One thing that they need to take care is the smell of the place.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: NY Style Pizza, Stromboli
Kendra Flammger
Pizza was good. Mozzarella sticks are not what is pictured. They are frozen and fried for 10$ and don't even taste great. The picture shows sliced Mozzarella fresh looking and this is disappointing frozen sticks what was served. Waste of money do not order that menu item.
I started coming to this place since they opened. As some others have mentioned, the pizza is hit or miss. Sometimes it is great. Sometimes the pizza is dry. In need of more sauce. The calzones and strombolis are decent. Service is usually in need of an attitude adjustment. Tonight I went in with my family just before 8:30pm. They close at 9pm. They didn't want us to dine in even though they are still open. I'm sorry but if you're open until 9pm. You don't turn your customers away because you don't want to work. Customer service is not a thing here.They really don't want to be inconvenienced. I have had several issues with this place over all the years of being a customer.I once had a coupon from them that was good through an end date. On the last day of the coupon, I phone ordered pizza, told them that I had this coupon and all was good. On my way to the store, they called me and told me that my coupon was no good because it was only valid during week nights Sun-Thu and it was Fri. They would not budge on such an insignificant amount. They messed up by having the end date too long since it extended into the weekend. We did not go back for over 2 years. There are other pizza joint around that want my business.Since they turned me away tonight, I guess I'm done again with this place.
Atmosphere: 2
Food: 3
Service: 1
Shelly Terrill
Pizza & food are always great. Atmosphere is always bad. It's too loud, there are always kids running rampant in there. It's not a place you want to go and sit down to eat. So just get take
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Antipasto Salad, NY Style Pizza, Sauce, House Dressing, Garlic Bread, Marinara, Lasagna
Rich Sparta
I'm originally from New Jersey and I really REALLY miss the pizza from up north. Luigi's is by far the closest thing that I found that reminds me of that "New York" style pizza. Amazing! And the Stromboli and calzone are also fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: NY Style Pizza, Stromboli, Sausage
Zach Steiner
Not that impressed. Had Chicken Alfredo. For the amount you spend, basically $15 for a plate of pasta, it really wasn’t anything special. I’ve had far better. The chicken was bland and not grilled at all. Kind of rubbery. The sauce wasn’t particularly flavorful either, tasted like your typical grocery store Alfredo sauce. Not saying this was the worst but it wasn’t the best either. Very average. You can do better for the price.
Atmosphere: 3
Food: 3
Service: 4
Chris Messina
Luigi’s is the best pizza in Texas and I’m from Brooklyn. If you haven’t tried it you are making a mistake. The owner and workers take care of you and the flavor and taste speak for itself!!
We have loved Luigi's for years and it has been our go to pizza place. The food is always excellent. Lately, we have been disappointed by their service. I called at 8:20 and the guy who answered the phone told me they were about to close. I live less than 2 minutes from Luigi's and was only going to order a pizza. This is the 3rd or 4th time that we have had this happen. Guess I need to find a new pizza joint.
Atmosphere: 2
Food: 5
Service: 3
I used to live in Frisco and go here pretty regularly. I moved to Plano and go back every once in a while. Still one of the best pizzas in the area. Pizza is what I always get. Used to get meatballs and sausage on the side sometimes too. But usually just pizza. I ordered it online, double Pepperoni, sausage, and tomato. Was ready for pickup in fifteen minutes. Walked in, I was asked if I was there to pick up an order, gave them my name, then they gave me my pizza. Very simple. The pizza was better than I remember, and I remember it being good. I'm looking forward to moving back to Frisco. Too bad they aren't open until 10pm, so I could get it after work. Thanks for the deliciousness.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pizza
Food at Luigis is pretty good. Delivery with Slice is disappointing. They have failed to deliver parts of our order several times, and they refuse to bring the missing items. They refund the item despite our wishes so that the 2nd trip doesn’t adversely affect their bottom line.Unfortunately, Luigis pizza will stop getting our business because Slice delivery service cant get it right.
Food: 4
Service: 3
Will not answer the phone, and when they do they hang on you! I guess they don’t want to grow their sales and build relationships with the citizens of the community.This is the second time I’ve been hung up on by this establishment.The food is amazing, only reason why I tried to go back to place another order…Your
Atmosphere: 3
Food: 5
Service: 1
Pizza was great! Wish the crushed red peppers had more flavor as they didn't bite like most places
Atmosphere: 4
Food: 4
Service: 5
I’ve never walked up to a food service counter to have someone say “what’s up” and look at me with a dead stare. I can’t see a place with good food hiring someone like this to represent their brand.
Atmosphere: 2
Service: 1
Very good food! No matter what you get. But they are famous for their pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Sauce, House Dressing, Marinara
Great and reason I my priced food
Food was so good!One thing that they need to take care is the smell of the place.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: NY Style Pizza, Stromboli
Pizza was good. Mozzarella sticks are not what is pictured. They are frozen and fried for 10$ and don't even taste great. The picture shows sliced Mozzarella fresh looking and this is disappointing frozen sticks what was served. Waste of money do not order that menu item.
Food: 3
Recommended dishes: NY Style Pizza
Restaurantji Recommends
I started coming to this place since they opened. As some others have mentioned, the pizza is hit or miss. Sometimes it is great. Sometimes the pizza is dry. In need of more sauce. The calzones and strombolis are decent. Service is usually in need of an attitude adjustment. Tonight I went in with my family just before 8:30pm. They close at 9pm. They didn't want us to dine in even though they are still open. I'm sorry but if you're open until 9pm. You don't turn your customers away because you don't want to work. Customer service is not a thing here.They really don't want to be inconvenienced. I have had several issues with this place over all the years of being a customer.I once had a coupon from them that was good through an end date. On the last day of the coupon, I phone ordered pizza, told them that I had this coupon and all was good. On my way to the store, they called me and told me that my coupon was no good because it was only valid during week nights Sun-Thu and it was Fri. They would not budge on such an insignificant amount. They messed up by having the end date too long since it extended into the weekend. We did not go back for over 2 years. There are other pizza joint around that want my business.Since they turned me away tonight, I guess I'm done again with this place.
Atmosphere: 2
Food: 3
Service: 1
Pizza & food are always great. Atmosphere is always bad. It's too loud, there are always kids running rampant in there. It's not a place you want to go and sit down to eat. So just get take
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Antipasto Salad, NY Style Pizza, Sauce, House Dressing, Garlic Bread, Marinara, Lasagna
I'm originally from New Jersey and I really REALLY miss the pizza from up north. Luigi's is by far the closest thing that I found that reminds me of that "New York" style pizza. Amazing! And the Stromboli and calzone are also fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: NY Style Pizza, Stromboli, Sausage
Not that impressed. Had Chicken Alfredo. For the amount you spend, basically $15 for a plate of pasta, it really wasn’t anything special. I’ve had far better. The chicken was bland and not grilled at all. Kind of rubbery. The sauce wasn’t particularly flavorful either, tasted like your typical grocery store Alfredo sauce. Not saying this was the worst but it wasn’t the best either. Very average. You can do better for the price.
Atmosphere: 3
Food: 3
Service: 4
Luigi’s is the best pizza in Texas and I’m from Brooklyn. If you haven’t tried it you are making a mistake. The owner and workers take care of you and the flavor and taste speak for itself!!
Atmosphere: 5
Food: 5
Service: 5