McDonald's

5555 FM 423, Frisco
(214) 469-1605

Recent Reviews

DFW Remodel Team & Paudel Homes

Great people and Very fast service. In the process they added sweet tea to my order and forgot to give the sauce

Atmosphere: 5

Food: 5

Service: 5

Justin Farmer

If you ever run into an issue out of this location, it will never be resolved. I was overcharged three times the amount I should have been, which was over a month ago and still hasn't been resolved.The McDonald's customer service line is the absolute worst, not helpful, rude, and refuse to appropriately escalate issues. It's also interested they all have different answers but sound scripted. The corporate complaint line has told me the franchise owner will not respond to issues they are trying to get resolved, but they won't respond.Avoid this location and all McDonald's if you can, not worth the headache. This company has continued to go downhill and only care about money - complete disregard for customers.Interesting fact: the "supervisors" with their customer service group is the "highest" customer service representative you can speak with. I've had a complaint in for over a month, spent 15+ hours trying to get it resolved and not a single person (franchise, region office, corporate office) has followed up or attempted to resolve.

Atmosphere: 1

Food: 1

Service: 1

Bryce Watson

Got completely unsalted fries ? usually a great location tho but we were all pretty sad.

Atmosphere: 5

Food: 5

Service: 5

Michael Morford

It's called McDonald's, people. You know EXACTLY what You're going to get. Franchise location by franchise location means sometimes the service is slow. ...but that's not the point with this American icon and fast food innovator.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: French Fries

Robert Ousley

I Called corporate!!

Atmosphere: 2

Food: 1

Service: 1

Joshua Tejada

Bas place did not give what we wanted don't

Atmosphere: 1

Food: 1

Service: 1

Jabester

Very average McDonald’s. Not the best but it does it’s

Atmosphere: 3

Food: 3

Service: 4

Krystal Tomika

The HOT chocolate was horrible ? so disappointing and they upcharged for everything. NEVER going here again!!!!!!!!

Jahni Taylor

I h8 writing this but…they sprite taste dirty they aren’t properly cleaning the sprite machine. It’s giving “let’s go ahead and call the health department”. The staff is terrible, the manager is terrible. I spilled my drink I just order in the car and she said “no, I have a lot of customers”.

Atmosphere: 1

Food: 1

Service: 1

Chris Barlow

Hellen Keller has better chances of getting your predetermined order right.

Kissy Pooh

i came the lady had such a horrible attitude when i asked her to put extra caramel and she put less then normal caramel would look. My mcflurry was not presented to me right. Horrible customer service i will not be coming here

Atmosphere: 1

Food: 1

Service: 1

Christian Hernandez

Ordered my food through the app went through the drive-through to pick it up and the girl at the window gave it to the wrong car they wanted me to park so they could remake my order. I said no because I don’t wanna wait all day. So the lady comes to the window and starts cussing because I wouldn’t move. I told her she needs to find a new job.

Atmosphere: 1

Food: 1

Service: 1

Jason Clark

It's a mcdonaldsWhat do you expect

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Chicken Sandwich

Nolan Dearborne

Burger didnt taste right, Trainer didn't coach trainee in real time to listen. Won't be back.

Atmosphere: 4

Food: 3

Service: 3

Joyce Batson

Great tasting food, quick service, clean!

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Happy Meal, Big Mac, French Fries, Chicken Mcnuggets

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