Had a delivery of two Beef Fried rice. Set down to eat and their was shrimp in it . So we obviously got the wrong order. If you have a allergy to shellfish that's a lawsuit waiting to happen. Luckily we caught it . That place had went so down hill.
Atmosphere: 1
Food: 1
Service: 1
Nina Freeland
This restaurant is very nice. The decor is formal. I ordered take out so I didn't get to have the full service experience. Upon my arrival I was greeted immediately and I was directed to where I could place my order. Overall my brief visit was pleasant enough.
Atmosphere: 5
Food: 5
Service: 4
Don Look
Great food, we enjoyed the bun.Shrimp spring rolls are delicious too.
Atmosphere: 5
Food: 5
Service: 5
Darrell Hamilton
I wish I could put a photo here of this amazing salad. It was delicious and fresh as it looked, it was cover of a magazine worthy. Delicious dressing OMG! can I buy a bottle of it? amazing service thank you for Pho 20!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
sophie
Very lovely restaurant, the inside is very nice! And the food is nice too! They had very delicious boba tea and pho.
Zulfiqar Choudhry
Homemade Food always fresh. Customer since 2008
Atmosphere: 5
Food: 5
Service: 5
Wolfgang Struensee
Super delicious and super friendly.
Atmosphere: 5
Food: 5
Service: 5
Cree Williams
The food was good and came out quickly we had pho dumplings sesame chicken they were all good the broth on the pho was nice and floral but could've been a little richer the atmosphere was nice and open but the gnats are a problem but overall it gets 4 stars from
At the Pho 20 restaurant, as we were gearing up to stay at an Airbnb before taking an Uber to our cruise, we received an incorrect order from a server. In a rush, we didn't check the order until the next day, only to find out that, as vegans, we had received a beef dish instead of the vegetarian meal we requested. We had eaten at Pho 20, and the incorrect order was one of two orders of Lemongrass Tofu with Chilli Pepper and Broccoli combined with Mixed Vegetables and Vermicelli Noodles as the side. This had been a to-go order. We snapped a photo of the wrong order but couldn't contact the restaurant until after our cruise, given they opened at 11:00 a.m. and our departure for the cruise was earlier. When we finally reached out, after our cruise had ended, the restaurant's response was disappointing. We had to take a shuttle from Galveston to Houston, so we had no way to revisit Pho 20. The person on the phone offered to remake the order, a solution which any one would immediately see as impractical since I was already at the Houston Airport, miles away from the Galveston. They also proposed correcting the order on our next visit, despite us residing out of state, and astonishingly mentioned firing the employee responsible for the error instead of issuing a refund. Even though the service from the waitress had been commendable and I had tipped well, the management's approach to rectifying the mistake was neither professional nor customer-centric. She kept mentioning firing the waitress when we merely wanted a good faith solution to our situation. This incident has compelled me to give a poor review of this establishment due to their appalling customer service, which could undoubtedly sour the start of a vacation.Vegetarian options: While the food is okay, the service from management is extremely poor. The staff is great that actually serves you.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Vegetarian Egg Rolls
Arielle Nathanson
I had the Pho Ga, Vietnamese egg rolls, and a Vietnamese coffee. The egg rolls were delicate crispy and hot with a delicious flavor, the pho was served in a good sized bowl, It had a salty but not too pungent broth. It would have been great on its own, however, I love the jalapeno sriracha and hoisin additions. The coffee was served pre-mixed for me, which was unusual in my experience but it was still delicious. The prices seemed fair, especially since the cost of everything has gone up...(ie: waffle House All Star is 13$+) I spent about $30… and would definitely recommend it
Atmosphere: 4
Food: 5
Service: 5
Garden Tips
Love the food!
Atmosphere: 5
Food: 5
Service: 5
Jackie Liên
I used to be a customer dining in before I became a full-time server here and I’m gonna leave a 5-star review at this restaurant for customers who are local and newcomers. Any customers who wrote a 1-star review due to me not being friendly enough to the customers, I truly apologize for their dissatisfaction. Any customers who wrote a 1-star review for us having overpriced items that are not up to par and saying that the manager, who is also my aunt, is being rude need to stop. They are just downright delusional so they can talk funny and make our jobs difficult.This restaurant has been open since 2005 and is the cheapest Vietnamese and Chinese restaurant on the island even though we have raised the price of our items slightly higher and the chefs have been working here for a long time. The items we bought (food, condiments, and containers) are the only expensive things.If customers are unsatisfied with their dining experience due to the food being not up to par or complaining about the price especially when they are dining in, ordering takeouts, or ordering online, they need to keep it to themselves. If not, then they are just downright slackers, heavy smokers, and stoners, which I'm allergic to.***Please do not come here and mess around so we can keep this business running decently in the future.***If customers eat, they pay.If it is not made correctly, talk to us after a bite or so. They can usually have it replaced. If customers had more than a bite or two, forget about scamming the restaurant for something else.If it is something customers thought they would try but unsatisfied, too bad. They took the risk. It is our responsibility to make certain everybody has tried what they ordered.THIS IS A RESTAURANT.P.S.Refunds and/or replacement food are upon request for orders in which the food is wrong, omitted, or other similar circumstances. Refunds are not typically provided for a guest that a guest simply does not like.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chef's Special Beef Short Ribs, Clay Pot, House Fried Rice, Sour Soup
Morgan Neill
This place was wonderful. The food and service was AMAZING. Will be back.
Had a delivery of two Beef Fried rice. Set down to eat and their was shrimp in it . So we obviously got the wrong order. If you have a allergy to shellfish that's a lawsuit waiting to happen. Luckily we caught it . That place had went so down hill.
Atmosphere: 1
Food: 1
Service: 1
This restaurant is very nice. The decor is formal. I ordered take out so I didn't get to have the full service experience. Upon my arrival I was greeted immediately and I was directed to where I could place my order. Overall my brief visit was pleasant enough.
Atmosphere: 5
Food: 5
Service: 4
Great food, we enjoyed the bun.Shrimp spring rolls are delicious too.
Atmosphere: 5
Food: 5
Service: 5
I wish I could put a photo here of this amazing salad. It was delicious and fresh as it looked, it was cover of a magazine worthy. Delicious dressing OMG! can I buy a bottle of it? amazing service thank you for Pho 20!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
Very lovely restaurant, the inside is very nice! And the food is nice too! They had very delicious boba tea and pho.
Homemade Food always fresh. Customer since 2008
Atmosphere: 5
Food: 5
Service: 5
Super delicious and super friendly.
Atmosphere: 5
Food: 5
Service: 5
The food was good and came out quickly we had pho dumplings sesame chicken they were all good the broth on the pho was nice and floral but could've been a little richer the atmosphere was nice and open but the gnats are a problem but overall it gets 4 stars from
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Beef Brisket Noodle, Bean Sprouts, Sesame Chicken, 1 Eggroll
Some of the Best Pho I have had. ?
Atmosphere: 5
Food: 5
Service: 5
Tasty vegan Pho!
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
At the Pho 20 restaurant, as we were gearing up to stay at an Airbnb before taking an Uber to our cruise, we received an incorrect order from a server. In a rush, we didn't check the order until the next day, only to find out that, as vegans, we had received a beef dish instead of the vegetarian meal we requested. We had eaten at Pho 20, and the incorrect order was one of two orders of Lemongrass Tofu with Chilli Pepper and Broccoli combined with Mixed Vegetables and Vermicelli Noodles as the side. This had been a to-go order. We snapped a photo of the wrong order but couldn't contact the restaurant until after our cruise, given they opened at 11:00 a.m. and our departure for the cruise was earlier. When we finally reached out, after our cruise had ended, the restaurant's response was disappointing. We had to take a shuttle from Galveston to Houston, so we had no way to revisit Pho 20. The person on the phone offered to remake the order, a solution which any one would immediately see as impractical since I was already at the Houston Airport, miles away from the Galveston. They also proposed correcting the order on our next visit, despite us residing out of state, and astonishingly mentioned firing the employee responsible for the error instead of issuing a refund. Even though the service from the waitress had been commendable and I had tipped well, the management's approach to rectifying the mistake was neither professional nor customer-centric. She kept mentioning firing the waitress when we merely wanted a good faith solution to our situation. This incident has compelled me to give a poor review of this establishment due to their appalling customer service, which could undoubtedly sour the start of a vacation.Vegetarian options: While the food is okay, the service from management is extremely poor. The staff is great that actually serves you.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Vegetarian Egg Rolls
I had the Pho Ga, Vietnamese egg rolls, and a Vietnamese coffee. The egg rolls were delicate crispy and hot with a delicious flavor, the pho was served in a good sized bowl, It had a salty but not too pungent broth. It would have been great on its own, however, I love the jalapeno sriracha and hoisin additions. The coffee was served pre-mixed for me, which was unusual in my experience but it was still delicious. The prices seemed fair, especially since the cost of everything has gone up...(ie: waffle House All Star is 13$+) I spent about $30… and would definitely recommend it
Atmosphere: 4
Food: 5
Service: 5
Love the food!
Atmosphere: 5
Food: 5
Service: 5
I used to be a customer dining in before I became a full-time server here and I’m gonna leave a 5-star review at this restaurant for customers who are local and newcomers. Any customers who wrote a 1-star review due to me not being friendly enough to the customers, I truly apologize for their dissatisfaction. Any customers who wrote a 1-star review for us having overpriced items that are not up to par and saying that the manager, who is also my aunt, is being rude need to stop. They are just downright delusional so they can talk funny and make our jobs difficult.This restaurant has been open since 2005 and is the cheapest Vietnamese and Chinese restaurant on the island even though we have raised the price of our items slightly higher and the chefs have been working here for a long time. The items we bought (food, condiments, and containers) are the only expensive things.If customers are unsatisfied with their dining experience due to the food being not up to par or complaining about the price especially when they are dining in, ordering takeouts, or ordering online, they need to keep it to themselves. If not, then they are just downright slackers, heavy smokers, and stoners, which I'm allergic to.***Please do not come here and mess around so we can keep this business running decently in the future.***If customers eat, they pay.If it is not made correctly, talk to us after a bite or so. They can usually have it replaced. If customers had more than a bite or two, forget about scamming the restaurant for something else.If it is something customers thought they would try but unsatisfied, too bad. They took the risk. It is our responsibility to make certain everybody has tried what they ordered.THIS IS A RESTAURANT.P.S.Refunds and/or replacement food are upon request for orders in which the food is wrong, omitted, or other similar circumstances. Refunds are not typically provided for a guest that a guest simply does not like.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chef's Special Beef Short Ribs, Clay Pot, House Fried Rice, Sour Soup
This place was wonderful. The food and service was AMAZING. Will be back.