Visited this location on 4/24/24 at around 6:00 PM. There was no other customers in the store, one lady was leaving as I was walking in. There were 3 workers behind the counter. One of them was leaned over the counter on her cell phone. I walked down to the place where you order. At that point one of the female workers walked right past me to the back room, never saw here again. So I stood there for like 5 minutes. The 2 workers still visible never acknowledged me and neither were busy doing anything else. I moved around a bit hoping they would take notice, but in reality they had to to see me walk in. Once I got tired of standing there I started walking out. The male worker asked if I wanted a sandwich to which I replied I did but no one wanted to help me and I left. The other female worker was still leaned over the counter on her cell phone. Maybe neither of the 3 saw me even though I walked right in front of the counter where they were or maybe I've become invisible...who knows. Don't think I'll be going back if this is how little the staff cares you have to wonder how clean the place is and how good is the food.
Atmosphere: 1
Food: 1
Service: 1
rainmakereric
Awesome sandwich!
Atmosphere: 5
Food: 5
Service: 5
Matilda Rios
This was my first time trying this establishment. I loved my visit! Everyone was so nice and helpful. It was clean, well organized, and spacious as well! Nom Nom Nom, the bread was toasted perfectly. There was a light crunch with every bite. All the veggies were fresh and crisp. I had to be schooled about a slim sandwich. I will definitely be back to try more menu items??
Atmosphere: 5
Food: 5
Service: 5
Kathy W
Avo Turkey on wheat with avocado, cucumber I added lettuce it was wonderful.
Atmosphere: 5
Food: 5
Service: 5
John B.
This is the only Potbelly that I've ever been to, so can't compare it to other locations. My third visit earlier today. It's a nice little spot. Simply decorated but comfortable and clean. I walked up to the counter and placed an order for an Italian original sized sub sandwich. The fellows behind the counter were friendly and got my order correct. The sandwich itself was pretty tasty. Fresh bread, meat and toppings are all important when making a sandwich, and these all went together well. Obviously there will be a lot of comparisons between Potbelly and other fast food sandwich shops such as Subway. I preferred this Italian sandwich to the ones that I've had before at Subway. Others may feel differently. All in all I was pretty happy with my meal, and will be back to this location again.
Rashpal Gill
Bad mushrooms, entire family got sick after having their Veggie Melt sandwich. Old stale mushrooms were
Atmosphere: 1
Food: 1
Service: 1
Jessica L.
The Wreck is just that it will wreck your mouth make your throat close up because it's way overly spicy. I could not taste anything it was so completely overwhelming. Very disappointed. It doesn't matter that I picked off every piece of the veggie mix that is spicy the sandwich was still inedible. Won't be returning. On top everything else the fucking sandwich was ordered without the spicy stuff. I have a hiatal hernia. Very shameful that a business serves food this way.
Mizmel
Got a medium sub and it had about 5 small squares of grilled chicken in the middle of the bread. About a quarter size worth of ranch. Hard green tomatoes. If you want a bread sub then by all means go here. If you want a sub with meat that you can taste go elsewhere. Plus it is way to expensive. Cost me $16.75 for a medium sub, small soup and small drink. Not worth it. To skimpy on the meat and veggies.
Food: 1
Jared Harvey
Very good sandwiches at a fair price! Service was good!
Atmosphere: 4
Food: 5
Service: 5
HOWARD HORTON
Where's the beef? Expensive sandwiches with skimpy ingredients. Not going back.
I ordered online which you would think you could trust that the workers would do their job correctly. However, I was wrong. When I get my food it's the completely wrong sandwich. I wouldn't be so upset if I didn't pay 30$ for my meal. They clearly had exactly what I wanted on the receipt. I mean really, how hard is it to make a sandwich? I know that when I go here in person it's always good,but when I trust them to do the same job when I'm not watching it's ALWAYS HORRIBLE...POTBELLY DO THE JOB THE SAME WAY EVERY TIME...YOU'RE ONLY MAKING SANDWICHES ??♀️
Atmosphere: 4
Food: 4
Service: 1
Porsche P.
I will start with the positive, my mobile order was ready as promised. Team member that handed me my food (black woman with top bun and bangs) was very friendly. I came at about 2 pm so hoping it's just timing but dining area needed some major care, lots of dirty tables and the floor had food everywhere. Made me reconsider overall cleanliness but I placed a Mobile order so was too late.
Leslie E.
App has not been working for 2 weeks so can't get points, free cookie earned, etc.
Chris colbath
Vegetables on mine and my wife’s sandwiches were old, and slimy. My wife’s pickle was brown on the inside. We ordered our food for delivery via grub hub. By the time we got the food the location was closed. I have now tried to call multiple times and nobody is answering the phone.
Atmosphere: 1
Food: 1
Service: 1
Suzuno Koi
It's a great place I've been to! The sandwiches are the best compared to Subway and fast-food restaurants! There is also a a nice staff who ask your preference on meats, veggies/toppings. There is a clean setting where the table is that makes it a good place to dine in with people!Parking: It was in the area of Firewheel Mall, so parking to some time to get through.
Visited this location on 4/24/24 at around 6:00 PM. There was no other customers in the store, one lady was leaving as I was walking in. There were 3 workers behind the counter. One of them was leaned over the counter on her cell phone. I walked down to the place where you order. At that point one of the female workers walked right past me to the back room, never saw here again. So I stood there for like 5 minutes. The 2 workers still visible never acknowledged me and neither were busy doing anything else. I moved around a bit hoping they would take notice, but in reality they had to to see me walk in. Once I got tired of standing there I started walking out. The male worker asked if I wanted a sandwich to which I replied I did but no one wanted to help me and I left. The other female worker was still leaned over the counter on her cell phone. Maybe neither of the 3 saw me even though I walked right in front of the counter where they were or maybe I've become invisible...who knows. Don't think I'll be going back if this is how little the staff cares you have to wonder how clean the place is and how good is the food.
Atmosphere: 1
Food: 1
Service: 1
Awesome sandwich!
Atmosphere: 5
Food: 5
Service: 5
This was my first time trying this establishment. I loved my visit! Everyone was so nice and helpful. It was clean, well organized, and spacious as well! Nom Nom Nom, the bread was toasted perfectly. There was a light crunch with every bite. All the veggies were fresh and crisp. I had to be schooled about a slim sandwich. I will definitely be back to try more menu items??
Atmosphere: 5
Food: 5
Service: 5
Avo Turkey on wheat with avocado, cucumber I added lettuce it was wonderful.
Atmosphere: 5
Food: 5
Service: 5
This is the only Potbelly that I've ever been to, so can't compare it to other locations. My third visit earlier today. It's a nice little spot. Simply decorated but comfortable and clean. I walked up to the counter and placed an order for an Italian original sized sub sandwich. The fellows behind the counter were friendly and got my order correct. The sandwich itself was pretty tasty. Fresh bread, meat and toppings are all important when making a sandwich, and these all went together well. Obviously there will be a lot of comparisons between Potbelly and other fast food sandwich shops such as Subway. I preferred this Italian sandwich to the ones that I've had before at Subway. Others may feel differently. All in all I was pretty happy with my meal, and will be back to this location again.
Bad mushrooms, entire family got sick after having their Veggie Melt sandwich. Old stale mushrooms were
Atmosphere: 1
Food: 1
Service: 1
The Wreck is just that it will wreck your mouth make your throat close up because it's way overly spicy. I could not taste anything it was so completely overwhelming. Very disappointed. It doesn't matter that I picked off every piece of the veggie mix that is spicy the sandwich was still inedible. Won't be returning. On top everything else the fucking sandwich was ordered without the spicy stuff. I have a hiatal hernia. Very shameful that a business serves food this way.
Got a medium sub and it had about 5 small squares of grilled chicken in the middle of the bread. About a quarter size worth of ranch. Hard green tomatoes. If you want a bread sub then by all means go here. If you want a sub with meat that you can taste go elsewhere. Plus it is way to expensive. Cost me $16.75 for a medium sub, small soup and small drink. Not worth it. To skimpy on the meat and veggies.
Food: 1
Very good sandwiches at a fair price! Service was good!
Atmosphere: 4
Food: 5
Service: 5
Where's the beef? Expensive sandwiches with skimpy ingredients. Not going back.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
I ordered online which you would think you could trust that the workers would do their job correctly. However, I was wrong. When I get my food it's the completely wrong sandwich. I wouldn't be so upset if I didn't pay 30$ for my meal. They clearly had exactly what I wanted on the receipt. I mean really, how hard is it to make a sandwich? I know that when I go here in person it's always good,but when I trust them to do the same job when I'm not watching it's ALWAYS HORRIBLE...POTBELLY DO THE JOB THE SAME WAY EVERY TIME...YOU'RE ONLY MAKING SANDWICHES ??♀️
Atmosphere: 4
Food: 4
Service: 1
I will start with the positive, my mobile order was ready as promised. Team member that handed me my food (black woman with top bun and bangs) was very friendly. I came at about 2 pm so hoping it's just timing but dining area needed some major care, lots of dirty tables and the floor had food everywhere. Made me reconsider overall cleanliness but I placed a Mobile order so was too late.
App has not been working for 2 weeks so can't get points, free cookie earned, etc.
Vegetables on mine and my wife’s sandwiches were old, and slimy. My wife’s pickle was brown on the inside. We ordered our food for delivery via grub hub. By the time we got the food the location was closed. I have now tried to call multiple times and nobody is answering the phone.
Atmosphere: 1
Food: 1
Service: 1
It's a great place I've been to! The sandwiches are the best compared to Subway and fast-food restaurants! There is also a a nice staff who ask your preference on meats, veggies/toppings. There is a clean setting where the table is that makes it a good place to dine in with people!Parking: It was in the area of Firewheel Mall, so parking to some time to get through.
Atmosphere: 5
Food: 5
Service: 5