“Ordered a bananna split in the drive through with two vehicles ahead of me, after receiving the Banana split, I drove less than half a mile back to my home, only to find that the ice cream was completely melted.I know that DQ is trying to compete with the new Whataburger across the street, but prestaging their ice cream treats isn't going to be a winning strategy.And on top of that, DQ still has better burgers than the new Whataburger and Whataburger can't compare with DQ for frozen treats.So hey DQ, slow down and do it right and I don't think you'll lose that much business in the long run when people get over the initial thrill of a Whataburger in Glen Rose, that is unless you beat yourselves with melted ice cream.EDIT,OK, I've tried calling this DQ multiple times since Friday 03/01/24 to enquire if they're having problems with their soft-serve ice cream dispenser since I got the melted bananna split on Friday, no one answers the phone, so I'll be taking my business elsewhere.The last time this location had service this bad was in the early 80's and I boycotted it for well over 10 years.Adios' DQ!“
“After your fun day at Big Rocks Park, youmust put this on your list of things to try! So many flavors and kids were impressed with the sugar rush snowcone (candy on top)! Added bonus for those of us that are from out of town, a dinosaur for kids to play on or take photos!“
“Have to give kudos to the staff at this location. Originally had been overcharged for my family’s meal, but they very quickly came out and explained the error and corrected the situation. Even went above and WAY beyond expectations by refunding the entire order and giving multiple free drink coupons despite me assuring them that it wasn’t necessary to go to those lengths. This just shows how much they actually care about customer service and I applaud them for their efforts.“
“This is such a beautiful little place. It has old school fashioned ice cream and floats. I had a banana split and it was everything I wanted! The store reminds me of an older all in one shop. It is decorated like a malt shop from the 50’s. There is so much to look at and buy here from miniature toys to bee’s wax products to t shirts. There is a little bit of everything for everyone to see while you wait for your delicious ice cream. When we got there we saw a sign that they were understaffed but this did nothing to the quality and speed of our orders. The two ladies working there were friendly, attentive, professional and courteous. We enjoyed talking to them. This is definitely a place i highly recommend.“