McDonald's

813 E Main St, Grand Prairie
(972) 266-3811

Recent Reviews

Scott Okeke Delgado

I went into the men's restroom and it was atrocious! Urine all over the floor and over the seat with tissue all over the floor, wet floor sign laying in urine, stuff all over the sink. I walked out to let the manager know and the employee told the manager what I wanted her to know, she then started speaking in Spanish... people always take my skin color as black not knowing I am Hispanic lol. It's time to get new management here cause whoever owns this location, they clearly don't care about your business... I won't be back, you'll never have to worry about me eating here again.

Atmosphere: 2

Food: 4

Service: 2

mayra lopez

I was trying to give them the benefit of doubt but everytime I order they are always messing up my order I called the lady on the phone was super rude and didn't really care.

Atmosphere: 1

Service: 1

austin richardson

Not open

Tammy

I didn't know that if I ask for extra condiments, like BBQ sauce I was going to be charged .25 cents. I've never been charged and now I was charged. I guess it was too much to turn around and get it

Atmosphere: 2

Food: 3

Service: 1

Deaf Film

No one helped to solve the issue with the McDonald's app, where there are some bugs. I used 6000 points for a Happy Meal and didn't receive it. I communicated with the manager, but she didn't know how to solve the problem. She called an employee who was ready to discuss the issue but ended up pushing me away with falsehoods. I showed proof through my app, indicating the date and time of the order, but she didn't take care of it. Based on her opinion, it was a display of low skills. I will never go again. ?‍♂️

Atmosphere: 1

Food: 1

Service: 1

Iris Palacios

Just left this place don’t know who is hiring RUDE kids with zero customer service at least one young girl was nicer about the situation dude at the drive thru gave me a macflurry when I asked for a shamrock macflurry then he proceeded to adding green syrup and handed it back to me unacceptable so I waited until he fixed all he did was stir it up with a spoon and handed back to me manager was there didn’t bother to at least attempt to fix the issue sad they are hiring this kind of people

Jimmy Witkoski

I used a deal for a breakfast item and arrived at the McDonalds at 10:14 am. When I gave my drive thru code, they told me it was not valid. I then had to remove the deal; however, when I tried to add it back, it told me I had to wait 15 minutes. I left the drive thru, parked, and WAITED for 15 minutes until the I could use the deal again before getting back in the drive thru line. By the time it was my turn to order (for the second time), it was after 10:30 am and I could not get the breakfast that I went there for.I should also add that I tried to order ahead on the app and received an error message that they could not accept mobile orders (their mobile ordering has been down for at least 3 weeks). I had no choice but to use the drive thru code to receive my deal. When I tried to call the location to speak to a manager, it appears as if their phone line is disconnected. This was an absolutely unacceptable experience.

Service: 1

Cuba Linda

Very fast service and everything well

Atmosphere: 5

Food: 5

Service: 5

Gely Flores

I love

Atmosphere: 5

Food: 5

Service: 5

A P

Food is always good ?

Food: 4

Service: 4

Jose Saul Trejo

Don’t go to this place is like a trash service they charge for food and they don’t have after that the don’t refund the money they stole my money no food and no refund bad place to stop

Shanicqua Piper

Everything was fresh except one order of French

Atmosphere: 4

Food: 4

Service: 4

Sandra Velazquez

Terrible service, on February 25 at 9:10 pm we went to buy food and the manager was very rude and despotic, with a terrible attitude. They don't give us food, we are paying. They should give them courses in customer service.They should pay more attention to their workers and hire people who are more trained in customer service.

Service: 1

Mariana Martinez

Manager is disrespectful and rude. She had a stank face and handed the food so rudely. She told us next time to “know our order”. She should not be manager at this store if she’s gonna act miserable and rude.

Rodolfo Zarazua

Calm and chill and junky food delicious food monster food lazy food

Atmosphere: 5

Food: 5

Service: 5

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